I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Simon
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Epson
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Epson Complaints
The best way to resolve complaints with Epson
Epson is a well-established company in the technology industry, specialising in the manufacturing and distribution of printers, projectors, and other imaging equipment. With a wide range of products available, Epson aims to cater to the diverse needs of consumers. While some customers have expressed concerns about printer ink costs and occasional technical issues, Epson continues to strive for innovation and customer satisfaction.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Poor customer service
Unresolved
Sent
15/3/2024
Poor customer service
Simon
•
March 15, 2024
Parts required cost $2,000, no response to enquiry
Outcome Sought
Apology
Compensation
Other
Other
Bad customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abhi
Bad customer service
Abhi
•
Printer not fixed for 3 months
Outcome Sought
Apology
Compensation
Other
Other
Not fixed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abhi
Not fixed
Abhi
•
Frustration
Outcome Sought
Apology
Compensation
Other
Other
Closed
22/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip g
Philip g
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Epson
To Listen
Live Campaign
Do you manage complaints for
Epson
?
Other
Poor customer service
Unresolved
Sent
15/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Simon
•
March 15, 2024
Customer seeks replacement and apology from epson for failed projector engine, poor customer service, and lack of response to enquiry.
I lodged an enquiry with Epson customer service to consider replacing the optical engine in my Epson projector outside of warranty due to the unit being only 5 years old. The enquiry was lodged on 24/1/2024 under Incident number 240128-000044 and I am still yet to receive any form of reply, despite repeated emails and calls to follow up. The parts required cost of $2,000 and are effectively the engine room that runs the projector. For the product to only last less than 5 years when the original cost was $3500 is poor and then to receive a zero response to my enquiry is deplorable customer service. I will not be buying another Epson product in the future given the limited lifespan and poor service.
Other
Bad customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abhi
Abhi
•
Customer seeking resolution and apology from epson for unresolved printer issue after 3 months of bad customer service.
Very bad customer service not fixed my printer its been 3 month
Other
Not fixed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abhi
Abhi
•
Customer unhappy with epson printer not fixed after 3 months, seeking apology and frustrated with poor customer service.
Its been 3 month my printer is still not fixed also same answer from customer service why epson customer service is so bad
Other
Closed
22/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip g
Philip g
•
I bought a brand new /Epson ET-4850 printer , the instruction sheet , is not fit for purpose , I am supposed , by epson to get instructions on my mobile phone , my mobile phone ,{ brand new ] is not usable , as I didn't have wifi , to see it up. when I searched , for service , I would have to pay for Epsons lack of after. sales service . not happy. thank you.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Closed
22/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip g
Philip g
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Epson
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Epson
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Epson
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04
Fair and Free
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Epson
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How to contact
Epson
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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