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My complaint was closed by Ajust.
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Jarrad
Verified
PlayStation
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PlayStation Complaints
The best way to resolve complaints with PlayStation
PlayStation, a popular gaming console developed by Sony, offers a wide range of entertainment options for gamers worldwide. With its diverse library of games and immersive gameplay experiences, PlayStation has become a go-to choice for many gaming enthusiasts. However, some users have expressed concerns about occasional system glitches and customer service response times.
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Have a complaint? Click below to resolve your issue with PlayStation
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Account hijacked, no response
Unresolved
Sent
Account hijacked, no response
Jarrad
•
Lost access for 7 weeks
Outcome Sought
Apology
Compensation
Other
Cannot change account region
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
Cannot change account region
Jamie
•
Unable to purchase online content
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
PlayStation
To Listen
Live Campaign
Do you manage complaints for
PlayStation
?
Account hijacked, no response
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jarrad
Jarrad
•
Customer's account was hijacked; seeks resolution and apology from PlayStation after 7 weeks of no response despite multiple follow-ups.
Your PlayStation Support Case 28063169<br /><br />My account had been hijacked with 2 step verification being disabled without my consent the sign in ID was changed. I contacted PlayStation support and gave them the relevant info for my identification and was told 2 days and they will get back to me, didn’t hear anything after the 2 days so I called they said they didn’t get the info they needed so I provided it again waited a week and called again to be told they were not sure why it was talking so long but they will raise it again and someone will get back to me, it’s been about 7 weeks since I have lost access to my account and it has attempted to charge me for subscriptions I have called at least once a week to find out what is happening only to be told they will raise it again and someone will contact me only to get no response <br />I have also emailed them on the same email chain I sent the info/first request on and no response there ethier.<br /><br />I have had the account for over 10 years and spend hundreds of not thousands on that account
Cannot change account region
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
Jamie
•
Customer frustrated with inability to change account region, facing delays and data loss, seeks resolution and apology from PlayStation.
Not happy that I can’t change my account to Australia, nothing works I can’t buy PlayStation now or any online content unless I use my old English bank account that takes 2 working days to transfer money into it also making it more expensive. It’s the most stupid setup in the world and these so called PlayStation experts can’t give me an explanation as to why this system is in place. All I want is to change my account from English and Australia so it’s setup right, the only way I can get round it is to lose all my years of data and set up a new account as they also do not allow you to transfer your account data to a new account. So whatever way you try to do it PlayStation just stop you from doing it, I expected better from Sony.
The best way to resolve an issue with
PlayStation
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
PlayStation
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Fair and Free
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PlayStation
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How to contact
PlayStation
Phone
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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