I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REZA
Verified
Bunnings
partners with Ajust
Bunnings Complaints
The best way to resolve complaints with Bunnings
Bunnings is Australia's largest home improvement retailer, with over 200 stores nationwide. With a wide range of products available, including hardware, gardening supplies, and building materials, Bunnings aims to cater to the needs of DIY enthusiasts and professional tradespeople alike. Bunnings partners with Ajust to provide a smooth experience for customers to resolve any issues that arise with their products or service.
Get heard by Bunnings
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Bunnings
Have a complaint? Click below to resolve your issue with Bunnings
Ajust is putting pressuring on
Bunnings
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Broken sprayer
Closed
4/2/2024
Sent
22/1/2024
Broken sprayer
REZA
•
January 22, 2024
Burned back
Outcome Sought
Apology
Compensation
Other
Staff lack plant knowledge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Staff lack plant knowledge
Marie
•
Wasted time
Outcome Sought
Apology
Compensation
Other
Delivery delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Delivery delay
Andrew
•
Concern about timely installation
Outcome Sought
Apology
Compensation
Other
Lack of assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurelle
Lack of assistance
Laurelle
•
Unable to purchase items
Outcome Sought
Apology
Compensation
Other
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mrs Patricia
Rude customer service
Mrs Patricia
•
Feel disrespected and unwelcome
Outcome Sought
Apology
Compensation
Other
Price discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Price discrepancy
Rodney
•
Feeling unfairly treated
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cath
Poor customer service
Cath
•
Wasted time and frustration
Outcome Sought
Apology
Compensation
Other
Abrasive staff behaviour
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eideard .
Abrasive staff behaviour
Eideard .
•
Prevented further shopping
Outcome Sought
Apology
Compensation
Other
Poor communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Poor communication
David
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Poor quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jonathan & Carla
Poor quality
Jonathan & Carla
•
Disappointment and frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bunnings
To Listen
Live Campaign
Do you manage complaints for
Bunnings
?
Retail
Broken sprayer
Closed
4/2/2024
Sent
22/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REZA
REZA
•
January 22, 2024
Spray garden nylex with broken sprayer caused burn injury, seeking compensation for medical treatment.
Staff lack plant knowledge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Marie
•
Customer complains about unhelpful garden shop staff lacking plant knowledge, wasting time, and requests better-trained employees.
Delivery delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
Customer is frustrated with delays in delivery of stone bench top and requests prompt assistance.
Lack of assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurelle
Laurelle
•
Customer with a visible disability experienced long wait times for assistance at Bunnings, leading to frustration and a request for an apology.
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mrs Patricia
Mrs Patricia
•
Customer felt rudely treated by staff over box limit, leading to dissatisfaction and a threat to stop shopping at Bunnings.
Price discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Rodney
•
Customer claims unfair pricing difference for PVC pipes between two Bunnings locations and seeks a refund of $42.84.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cath
Cath
•
Customer dissatisfied with service at Smithfield store; waited 20 minutes for assistance, received inadequate help, and was advised to shop elsewhere.
Abrasive staff behaviour
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eideard .
Eideard .
•
Customer faced abrasive treatment from staff at Bunnings Balcatta, leading to a complaint and request for an apology.
Poor communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Customer complains about poor delivery service and lack of communication from the transport company, seeking an apology from Bunnings.
Poor quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jonathan & Carla
Jonathan & Carla
•
Customer disappointed with countertop quality, seeks apology and resolution from Bunnings.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Broken sprayer
Closed
4/2/2024
Sent
22/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REZA
Broken sprayer
REZA
•
January 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bunnings
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Bunnings
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Bunnings, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
Help Bunnings understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give Bunnings additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Consider how you’d like Bunnings to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
Outline the action you are requesting Bunnings to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
Share any files that might help Bunnings understand the issue to give the best chance of a faster resolution. This could include a photo of the faulty product and a copy of your receipt.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bunnings
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bunnings
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bunnings
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Bunnings
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Bunnings
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
