Verified
Bunnings
partners with Ajust

Bunnings
Complaints

The best way to resolve complaints with
Bunnings

Bunnings is Australia's largest home improvement retailer, with over 200 stores nationwide. With a wide range of products available, including hardware, gardening supplies, and building materials, Bunnings aims to cater to the needs of DIY enthusiasts and professional tradespeople alike. Bunnings partners with Ajust to provide a smooth experience for customers to resolve any issues that arise with their products or service.

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Bunnings

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Have a complaint? Click below to resolve your issue with
Bunnings

Have a complaint? Click below to resolve your issue with
Bunnings

Ajust is putting pressuring on
Bunnings
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Was ignored when help was asked for.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bruce
Was ignored when help was asked for.

Bruce

July 1, 2024

I was lucky not to injure myself loading too heavy products.

Outcome Sought

Apology

Compensation

Other

Retail

Special order not possible

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Igor
Special order not possible

Igor

July 1, 2024

Inconvenience, wasted time

Outcome Sought

Apology

Compensation

Other

Retail

Ordering and payment failure

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette
Ordering and payment failure

Annette

July 1, 2024

Unable to stage home for sale

Outcome Sought

Apology

Compensation

Other

Retail

Delivery communication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Riannon
Delivery communication

Riannon

June 18, 2024

Feeling unfairly treated

Outcome Sought

Apology

Compensation

Other

Retail

Key not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ashleigh
Key not working

Ashleigh

June 6, 2024

Locked out at night

Outcome Sought

Apology

Compensation

Other

Retail

Price increase

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Price increase

Michael

June 5, 2024

Financial impact due to price increase

Outcome Sought

Apology

Compensation

Other

Retail

No coffee or milk available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrew
No coffee or milk available

Andrew

June 2, 2024

Unable to have coffee

Outcome Sought

Apology

Compensation

Other

Retail

Cashier error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Petro
Cashier error

Petro

June 1, 2024

Lost points

Outcome Sought

Apology

Compensation

Other

Retail

Vacuum not working properly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Billie June
Vacuum not working properly

Billie June

June 1, 2024

Inconvenience and frustration

Outcome Sought

Apology

Compensation

Other

Retail

Unprofessional customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mohamad
Unprofessional customer service

Mohamad

May 31, 2024

Disappointed, will not return

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Bunnings

To Listen

Live Campaign
Do you manage complaints for
Bunnings
?
Retail

Was ignored when help was asked for.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bruce

Bruce

July 1, 2024

Customer requests prompt assistance when needed to prevent potential injuries.
Retail

Special order not possible

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Igor

Igor

July 1, 2024

Customer had issue with special order at bunnings, staff left before 5pm. suggested better communication or training for staff.
Retail

Ordering and payment failure

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette

Annette

July 1, 2024

Customer seeking $220 refund and apology from bunnings for failed online order, resulting in purchasing chairs at higher cost from store.
Retail

Delivery communication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Riannon

Riannon

June 18, 2024

Customer unhappy with lack of communication and service from bunnings regarding online order delivery, seeking apology and better experience.
Retail

Key not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ashleigh

Ashleigh

June 6, 2024

Customer seeking $250 compensation from bunnings for poorly cut key causing lockout and locksmith expense.
Retail

Price increase

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael

Michael

June 5, 2024

Customer seeking refund for price difference on gas swap purchased from bunnings due to 15% increase in price
Retail

No coffee or milk available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andrew

Andrew

June 2, 2024

Customer is complaining about the lack of coffee or milk at the trade section of bunnings prospect and woodville stores in s.a.
Retail

Cashier error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Petro

Petro

June 1, 2024

Customer lost flybuys due to cashier rushing at bunnings. seeking apology and resolution. location: bunnings mount gambier, date: 1/06/2024
Retail

Vacuum not working properly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Billie June

Billie June

June 1, 2024

Customer purchased faulty vacuum from bunnings, staff claimed it was working properly. unhappy with service and inconvenience, seeking apology and resolution.
Retail

Unprofessional customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mohamad

Mohamad

May 31, 2024

Customer seeks apology from bunnings for unprofessional response from staff member at bankstown store while inquiring about gap filler.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Was ignored when help was asked for.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bruce
Was ignored when help was asked for.

Bruce

July 1, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Delivery communication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Riannon
Delivery communication

Riannon

June 18, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Key not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ashleigh
Key not working

Ashleigh

June 6, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Cashier error

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Petro
Cashier error

Petro

June 1, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Disappointed root system

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alexia
Disappointed root system

Alexia

May 28, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Blades not in stock

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Philip
Blades not in stock

Philip

May 27, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Victoria
Poor customer service

Victoria

May 25, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Charged twice

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joanne
Charged twice

Joanne

May 22, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Broken sprayer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
REZA
Broken sprayer

REZA

January 22, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Bunnings

The best way to resolve an issue with 

Bunnings

Quick Solutions
Prepared by
Bunnings
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Bunnings

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Bunnings, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
Help Bunnings understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give Bunnings additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Consider how you’d like Bunnings to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
Outline the action you are requesting Bunnings to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
Share any files that might help Bunnings understand the issue to give the best chance of a faster resolution. This could include a photo of the faulty product and a copy of your receipt.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bunnings
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bunnings
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bunnings
Phone
https://www.bunnings.com.au/stores
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
https://www.bunnings.com.au/contact-us
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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