I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bruce
Verified
Bunnings
partners with Ajust
Bunnings Complaints
The best way to resolve complaints with Bunnings
Bunnings is Australia's largest home improvement retailer, with over 200 stores nationwide. With a wide range of products available, including hardware, gardening supplies, and building materials, Bunnings aims to cater to the needs of DIY enthusiasts and professional tradespeople alike. Bunnings partners with Ajust to provide a smooth experience for customers to resolve any issues that arise with their products or service.
Get heard by Bunnings
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Join our campaign
Have a complaint? Click below to resolve your issue with Bunnings
Have a complaint? Click below to resolve your issue with Bunnings
Ajust is putting pressuring on
Bunnings
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Was ignored when help was asked for.
Closed
17/7/2024
Sent
1/7/2024
Was ignored when help was asked for.
Bruce
•
July 1, 2024
I was lucky not to injure myself loading too heavy products.
Outcome Sought
Apology
Compensation
Other
Retail
Special order not possible
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Igor
Special order not possible
Igor
•
July 1, 2024
Inconvenience, wasted time
Outcome Sought
Apology
Compensation
Other
Retail
Ordering and payment failure
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Ordering and payment failure
Annette
•
July 1, 2024
Unable to stage home for sale
Outcome Sought
Apology
Compensation
Other
Retail
Delivery communication
Closed
26/6/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Riannon
Delivery communication
Riannon
•
June 18, 2024
Feeling unfairly treated
Outcome Sought
Apology
Compensation
Other
Retail
Key not working
Closed
20/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashleigh
Key not working
Ashleigh
•
June 6, 2024
Locked out at night
Outcome Sought
Apology
Compensation
Other
Retail
Price increase
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Price increase
Michael
•
June 5, 2024
Financial impact due to price increase
Outcome Sought
Apology
Compensation
Other
Retail
No coffee or milk available
Unresolved
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
No coffee or milk available
Andrew
•
June 2, 2024
Unable to have coffee
Outcome Sought
Apology
Compensation
Other
Retail
Cashier error
Closed
24/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petro
Cashier error
Petro
•
June 1, 2024
Lost points
Outcome Sought
Apology
Compensation
Other
Retail
Vacuum not working properly
Unresolved
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Billie June
Vacuum not working properly
Billie June
•
June 1, 2024
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Retail
Unprofessional customer service
Unresolved
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohamad
Unprofessional customer service
Mohamad
•
May 31, 2024
Disappointed, will not return
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bunnings
To Listen
Live Campaign
Do you manage complaints for
Bunnings
?
Retail
Was ignored when help was asked for.
Closed
17/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bruce
Bruce
•
July 1, 2024
Customer requests prompt assistance when needed to prevent potential injuries.
Retail
Special order not possible
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Igor
Igor
•
July 1, 2024
Customer had issue with special order at bunnings, staff left before 5pm. suggested better communication or training for staff.
Retail
Ordering and payment failure
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Annette
•
July 1, 2024
Customer seeking $220 refund and apology from bunnings for failed online order, resulting in purchasing chairs at higher cost from store.
Retail
Delivery communication
Closed
26/6/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Riannon
Riannon
•
June 18, 2024
Customer unhappy with lack of communication and service from bunnings regarding online order delivery, seeking apology and better experience.
Retail
Key not working
Closed
20/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashleigh
Ashleigh
•
June 6, 2024
Customer seeking $250 compensation from bunnings for poorly cut key causing lockout and locksmith expense.
Retail
Price increase
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
June 5, 2024
Customer seeking refund for price difference on gas swap purchased from bunnings due to 15% increase in price
Retail
No coffee or milk available
Unresolved
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
June 2, 2024
Customer is complaining about the lack of coffee or milk at the trade section of bunnings prospect and woodville stores in s.a.
Retail
Cashier error
Closed
24/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petro
Petro
•
June 1, 2024
Customer lost flybuys due to cashier rushing at bunnings. seeking apology and resolution. location: bunnings mount gambier, date: 1/06/2024
Retail
Vacuum not working properly
Unresolved
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Billie June
Billie June
•
June 1, 2024
Customer purchased faulty vacuum from bunnings, staff claimed it was working properly. unhappy with service and inconvenience, seeking apology and resolution.
Retail
Unprofessional customer service
Unresolved
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohamad
Mohamad
•
May 31, 2024
Customer seeks apology from bunnings for unprofessional response from staff member at bankstown store while inquiring about gap filler.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Was ignored when help was asked for.
Closed
17/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bruce
Was ignored when help was asked for.
Bruce
•
July 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Delivery communication
Closed
26/6/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Riannon
Delivery communication
Riannon
•
June 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Key not working
Closed
20/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashleigh
Key not working
Ashleigh
•
June 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Cashier error
Closed
24/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petro
Cashier error
Petro
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Disappointed root system
Closed
31/5/2024
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexia
Disappointed root system
Alexia
•
May 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Blades not in stock
Closed
24/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Blades not in stock
Philip
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Poor customer service
Closed
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Poor customer service
Victoria
•
May 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Charged twice
Closed
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Charged twice
Joanne
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Broken sprayer
Closed
4/2/2024
Sent
22/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REZA
Broken sprayer
REZA
•
January 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bunnings
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Bunnings
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Bunnings, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
Help Bunnings understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give Bunnings additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Consider how you’d like Bunnings to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
Outline the action you are requesting Bunnings to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
Share any files that might help Bunnings understand the issue to give the best chance of a faster resolution. This could include a photo of the faulty product and a copy of your receipt.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bunnings
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bunnings
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bunnings
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Bunnings
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Bunnings
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
