I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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John
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Nick Scali
partners with Ajust
Nick Scali Complaints
The best way to resolve complaints with Nick Scali
Nick Scali is a well-established Australian retailer offering a wide range of furniture options. With a focus on quality and style, they provide customers with a variety of choices for their home decor needs. From sofas and dining sets to bedroom furniture and accessories, Nick Scali Furniture aims to cater to diverse tastes and preferences.
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Have a complaint? Click below to resolve your issue with Nick Scali
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Nick Scali
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Rash from sofa
Closed
29/11/2023
Sent
21/11/2023
Rash from sofa
John
•
November 21, 2023
Outcome Sought
Apology
Compensation
Other
Retail
Delivery delay
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Delivery delay
Amy
•
November 20, 2023
Outcome Sought
Apology
Compensation
Other
Retail
broken zipper
Closed
11/10/2023
Sent
2/10/2023
A great platform that makes it super easy to lodge a claim/complaint with all kinds of businesses. The biggest battle with any claim is trying to locate the correct email/number/form, normally hidden on a company website, to lodge a claim. Adjust solves this issue and saves me time by becoming a one stop shop for navigating and monitoring my claims.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
broken zipper
Joshua
•
October 2, 2023
Lounge cushion is unusable and sags because zipper can’t secure cushion.
Outcome Sought
Apology
Compensation
Other
Unsatisfactory customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eleanor
Unsatisfactory customer service
Eleanor
•
Unable to use reclining function
Outcome Sought
Apology
Compensation
Other
Deteriorating bottom lining
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Deteriorating bottom lining
Michelle
•
Inconvenience and disappointment
Outcome Sought
Apology
Compensation
Other
Defective headrest
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Israa
Defective headrest
Israa
•
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Leather peeling off
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalie
Leather peeling off
Natalie
•
Disappointing experience and concerns about quality
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Nick Scali
To Listen
Live Campaign
Do you manage complaints for
Nick Scali
?
Retail
Rash from sofa
Closed
29/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
November 21, 2023
In October 2022 we bought a sofa from Nick Scali for $3,000 when downsizing from a house to a unit. Shortly after my wife developed a nasty rash on her leg{she often dozes on it]. Briefly after several visits to our GP it got to the stage where she spent 4 days in hospital. A susequent visit to a dermatologist;for some reason they rarely go into hospitals! came to the same conclusion as the others that it was caused by and anti fungal treatment commonly used in Chinese leather goods. Susequent approaches by myself and my son,who is a university professor, over the past 6 months to Scali's have been unsatisfactory or ignored. The only way she can sit on it now is with a plastic sheet and double blanket covering. Talk about the 'not fit for purpose ' clause in the buy invoice !
Retail
Delivery delay
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Amy
•
November 20, 2023
For the second time how, as we have massive details waiting for our first couch to arrive last year from 12 week wait to almost 28 weeks... Now they have us over barrel as we need to purchase a 2nd matching couch. they advertised on their website that this couch was in stock and delivery in 1 week. So in I went and of course it was the couch we wanted but not in the colour we wanted.. So I explained everything that had happened to the manager and that I was really reluctant to buy with nick scali but we needed the matching. the manager assured me that if would be 12 weeks, due for delivery 31st oct. 2 weeks before got a text message saying that couch will be arriving end of Nov. 2 weeks before that got another text message saying that it will be arriving early dec...
I went into the store and spoke with the manager on Thursday 15th nov and all he said was he needed to look into it and would get back to me Monday... Monday close of business and I still have not heard from anyone.
Retail
broken zipper
Closed
11/10/2023
Sent
2/10/2023
A great platform that makes it super easy to lodge a claim/complaint with all kinds of businesses. The biggest battle with any claim is trying to locate the correct email/number/form, normally hidden on a company website, to lodge a claim. Adjust solves this issue and saves me time by becoming a one stop shop for navigating and monitoring my claims.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Joshua
•
October 2, 2023
Complaint about broken zipper on lounge purchased from Nick Scali 3 years ago. Seeking $200 compensation.
Unsatisfactory customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eleanor
Eleanor
•
Customer dissatisfied with service and product information, seeking a $300 refund and an apology.
Deteriorating bottom lining
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
Customer complains about deteriorating sofa lining and requests free repairs.
Defective headrest
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Israa
Israa
•
Customer dissatisfied with defective lounge, requests full refund and an apology due to poor service.
Leather peeling off
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalie
Natalie
•
Customer complains about peeling leather on a recently purchased lounge and requests repair or replacement.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Rash from sofa
Closed
29/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Rash from sofa
John
•
November 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Delivery delay
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Delivery delay
Amy
•
November 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
broken zipper
Closed
11/10/2023
Sent
2/10/2023
A great platform that makes it super easy to lodge a claim/complaint with all kinds of businesses. The biggest battle with any claim is trying to locate the correct email/number/form, normally hidden on a company website, to lodge a claim. Adjust solves this issue and saves me time by becoming a one stop shop for navigating and monitoring my claims.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
broken zipper
Joshua
•
October 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Nick Scali
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Nick Scali
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
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Nick Scali
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04
Fair and Free
Join our campaign to get
Nick Scali
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Nick Scali
Phone
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Online
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In person
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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