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Spotlight
partners with Ajust

Spotlight
Complaints

The best way to resolve complaints with
Spotlight

Spotlight offers a wide range of products for home and lifestyle needs. Customers have raised concerns about delivery times and product availability. The store is known for its competitive prices and regular sales.

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Spotlight

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Have a complaint? Click below to resolve your issue with
Spotlight

Have a complaint? Click below to resolve your issue with
Spotlight

Ajust is putting pressuring on
Spotlight
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Incorrect size blinds

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yorgos
Incorrect size blinds

Yorgos

Left without proper window coverings

Outcome Sought

Apology

Compensation

Other

Poor customer service experience

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Heather
Poor customer service experience

Heather

Feeling ignored and undervalued

Outcome Sought

Apology

Compensation

Other

Damaged pot received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz
Damaged pot received

Liz

Disrupted plans for event

Outcome Sought

Apology

Compensation

Other

Wrong colour and design

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Wrong colour and design

Sandra

Significant inconvenience

Outcome Sought

Apology

Compensation

Other

Missing microfibre pad

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Linda
Missing microfibre pad

Linda

Mop is unusable

Outcome Sought

Apology

Compensation

Other

Product is faulty

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ann
Product is faulty

Ann

Unable to use the product

Outcome Sought

Apology

Compensation

Other

Incomplete and damaged order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gulsen
Incomplete and damaged order

Gulsen

Inconvenience of arranging transportation

Outcome Sought

Apology

Compensation

Other

Poor employee assistance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Emma
Poor employee assistance

Emma

Frustration and dissatisfaction

Outcome Sought

Apology

Compensation

Other

Item not available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marianne
Item not available

Marianne

Unable to use coupon

Outcome Sought

Apology

Compensation

Other

Installation issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yongshi
Installation issues

Yongshi

Significant inconvenience and stress

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Spotlight

To Listen

Live Campaign
Do you manage complaints for
Spotlight
?

Incorrect size blinds

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yorgos

Yorgos

Customer dissatisfied with blinds installation, requests a full refund due to incorrect size and lack of communication.

Poor customer service experience

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Heather

Heather

Customer frustrated with poor service and lack of product information; seeks apology and resolution.

Damaged pot received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz

Liz

Customer received a damaged pot and requests a replacement or refund.

Wrong colour and design

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra

Sandra

Customer received wrong color rug and requests a full refund due to product mismatch.

Missing microfibre pad

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Linda

Linda

Customer complains about missing mop pad and requests prompt resolution.

Product is faulty

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ann

Ann

Customer received faulty product and requests a replacement or full refund.

Incomplete and damaged order

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gulsen

Gulsen

Customer received incomplete and damaged order, requests replacements and an apology.

Poor employee assistance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Emma

Emma

Customer dissatisfied with service at Albury location; employees unhelpful and disinterested.

Item not available

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marianne

Marianne

Customer's requested quilt cover was sold to another customer, causing disappointment and loss of coupon opportunity.

Installation issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Yongshi

Yongshi

Customer dissatisfied with curtain installation; requests compensation, apology, and prompt resolution.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
No Live Complaints
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how to raise a complaint with

Spotlight

The best way to resolve an issue with 

Spotlight

Quick Solutions
Prepared by
Spotlight
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Spotlight

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Spotlight
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Spotlight
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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