Spotlight

Complaints

You people as a retail company have the worst ever buying experience ever for me Philip white and I spent over $500 on I purchase.bo receipt from you nothing in gmail nothing your staff at nth Lakes could not give a stuff no help basically saying f /off don't annoy us 4 call to melbourne

I was at the cairns store on mulgrave road today.i was after some of manu cooking pots but as they where on a high shelve I could not reach so I continued o the counter as I had other things and told the girl what I wanted .I paid paid for what other stuff I had and then the lady said you will have to find someone to help you.as there was noone around I left.i was pretty angry as that is the first I have told that I have always had brilliant service.if you don't have staff to help don't put stock up high so customers can't reach.i will order on but don't see why I have to pay delivery when it is due to lack of service.<br />I do shop a lot at spotlight but I have been left very disappointed today.<br /><br />Thanks<br />Fay Parsons

The service at spotlight in Townsville SUCKS, to say the least! It doesn't just happen occasionally, it happens every time I go in to do some shopping, I find myself waiting in the queue for over 5 minutes, if they aren't talking they are just standing there and not really helping anybody with much of anything, there are workers all around the shop and yet, there's nobody behind the counter to serve! I don't know how this will help, but please help with that situation because it's EVERY TIME. Get someone in who wants to work, yeah?

Hello,<br /><br />I wish to complain about the negative experience I had at your Birkenhead store on Tuesday 13th August 2024. I went there to purchase an air-fryer that I had seen advertised on sale. When I got there, there was a sign for it but there was no stock. I couldn't find a staff member around so I walked over to the front counter which was close to where the appliances are located. I approached a blonde mature-age staff member behind the counter and politely asked her if there was a staff member that could assist me in the appliance aisle with which she rudely replied, What's the problem?" to which I replied that there was no problem I just needed some assistance with a product. She looked annoyed and said she would call someone. I waited for quite a while in full view of the same staff member, before I approached her again, and told her that still no one had come to help me. She replied, again very tersely, " I am with a customer and I already called for someone to come. I continued to wait for a quite a while and still no-one came and this particular staff member even walked past me a couple of times without addressing the fact that I was still waiting for assistance. She basically ignored me. Her customer service, or I should say lack of, is doing your store an injustice. Perhaps some training in this area is required and also in basic manners. <br /><br />Kind regards<br /><br />Maria-Luisa Meogrossi