I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Verified
Spotlight
partners with Ajust
Spotlight Complaints
The best way to resolve complaints with Spotlight
Spotlight offers a wide range of products for home and lifestyle needs. Customers have raised concerns about delivery times and product availability. The store is known for its competitive prices and regular sales.
Get heard by Spotlight
Live
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Have a complaint? Click below to resolve your issue with Spotlight
Have a complaint? Click below to resolve your issue with Spotlight
Ajust is putting pressuring on
Spotlight
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Compensation for the crape shit your co put us through in nth Lakes and Melbourne we were even a VIP member we want a $100 off the price reimburse us $100 making it $420 not $520 Philip white
Unresolved
Sent
Compensation for the crape shit your co put us through in nth Lakes and Melbourne we were even a VIP member we want a $100 off the price reimburse us $100 making it $420 not $520 Philip white
Philip
•
Outcome Sought
Apology
Compensation
Other
Retail
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fay
Customer service
Fay
•
Left very disappointed
Outcome Sought
Apology
Compensation
Other
Long wait times
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexia
Long wait times
Alexia
•
Frustration during shopping
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria Luisa
Poor customer service
Maria Luisa
•
Frustration and wasted time
Outcome Sought
Apology
Compensation
Other
False labeling and refund denial
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diana
False labeling and refund denial
Diana
•
Unable to get a refund
Outcome Sought
Apology
Compensation
Other
Money owed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Money owed
Kim
•
Financial loss
Outcome Sought
Apology
Compensation
Other
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanette
Rude staff behavior
Jeanette
•
Customer feels disrespected and frustrated
Outcome Sought
Apology
Compensation
Other
No price displayed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
N
No price displayed
N
•
Customer feels penalized for not being a member
Outcome Sought
Apology
Compensation
Other
Fabric out of stock
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Fabric out of stock
Lisa
•
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Unprofessional employee behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Unprofessional employee behavior
Diane
•
Felt shocked and disheartened
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Spotlight
To Listen
Live Campaign
Do you manage complaints for
Spotlight
?
Retail
Compensation for the crape shit your co put us through in nth Lakes and Melbourne we were even a VIP member we want a $100 off the price reimburse us $100 making it $420 not $520 Philip white
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
Customer seeks $100 off purchase price due to poor buying experience and lack of customer service.
Retail
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fay
Fay
•
Customer upset at lack of service at cairns store, seeking delivery fee waived and apology from spotlight for inconvenience.
Long wait times
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexia
Alexia
•
Customer complains about consistently poor service and long wait times at Spotlight in Townsville, requesting better staffing and assistance.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria Luisa
Maria Luisa
•
Customer complained about poor service and lack of stock at Birkenhead store, requesting an apology and better staff training.
False labeling and refund denial
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diana
Diana
•
Customer seeks refund and apology for falsely labeled tummy sleeper pillow; refund denied due to opened packaging despite product issues.
Money owed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
Customer requests a refund due to an issue with Spotlight.
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanette
Jeanette
•
Customer experienced rude service at Spotlight, felt ignored and unappreciated, leading to a decision not to shop there again.
No price displayed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
N
N
•
Customer unhappy with inconsistent pricing for non-members and lack of price display, feels penalized for not sharing personal information.
Fabric out of stock
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
Customer Lisa Ryan requests a full refund and apology due to ongoing issues with fabric availability and poor communication regarding her order.
Unprofessional employee behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Diane
•
Customer dissatisfied with manager's rude service and expects disciplinary action.
The best way to resolve an issue with
Spotlight
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Spotlight
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Spotlight
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Spotlight
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Spotlight
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Spotlight
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Spotlight
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
