I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liz
Spotlight Complaints
The fastest way to resolve your Spotlight complaint
Spotlight offers a wide range of products for home and lifestyle needs. Customers have raised concerns about delivery times and product availability. The store is known for its competitive prices and regular sales.
COMPLAINTS WE'VE TAKEN CARE OF
Damaged pot received
Closed
28/12/2024
Sent
20/12/2024
Damaged pot received
Liz
•
December 20, 2024
Disrupted plans for event
Outcome Sought
Apology
Compensation
Other
Incorrect size delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annie
Incorrect size delivered
Annie
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Rude staff and return denial
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Rude staff and return denial
Lisa
•
Feeling disrespected and undervalued
Outcome Sought
Apology
Compensation
Other
Incorrect size blinds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yorgos
Incorrect size blinds
Yorgos
•
Left without proper window coverings
Outcome Sought
Apology
Compensation
Other
Poor customer service experience
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Poor customer service experience
Heather
•
Feeling ignored and undervalued
Outcome Sought
Apology
Compensation
Other
Wrong colour and design
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Wrong colour and design
Sandra
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Missing microfibre pad
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Missing microfibre pad
Linda
•
Mop is unusable
Outcome Sought
Apology
Compensation
Other
Product is faulty
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Product is faulty
Ann
•
Unable to use the product
Outcome Sought
Apology
Compensation
Other
Incomplete and damaged order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gulsen
Incomplete and damaged order
Gulsen
•
Inconvenience of arranging transportation
Outcome Sought
Apology
Compensation
Other
Poor employee assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Poor employee assistance
Emma
•
Frustration and dissatisfaction
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Spotlight
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Spotlight
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Spotlight
We handle everything for you, results guaranteed.
How to contact
Spotlight
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Spotlight
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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