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Tim
Verified
Total Tools
partners with Ajust
Total Tools Complaints
The best way to resolve complaints with Total Tools
Total Tools is a leading Australian retailer offering a wide range of tools and equipment for both professionals and DIY enthusiasts. With numerous stores nationwide, they provide a comprehensive selection of products, including power tools, hand tools, and accessories. Customers can rely on Total Tools for their tool needs, with a focus on quality and competitive prices.
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Have a complaint? Click below to resolve your issue with Total Tools
Ajust is putting pressuring on
Total Tools
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Faulty products
Unresolved
Sent
Faulty products
Tim
•
Inconvenience, wasted time
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Total Tools
To Listen
Live Campaign
Do you manage complaints for
Total Tools
?
Retail
Faulty products
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tim
Tim
•
Customer unhappy with total tools due to faulty products, lack of support, and time wasted. seeks compensation and apology.
I’ve had a shocking experience recently with total tools. I’ve had to return two items in the last month that were brand new and had issues from the beginning. My rigid copper cutters seized after a month and had to be returned. I then purchased the milwaukee inox cutters for $300 and they’ve been damaging the pipe and not cutting 25mm copper like they are supposed to. I contacted the store multiple times and couldn’t be told whether this was normal or not. <br /><br />I was told they would speak to a rep and get back to me the following day. I was never contacted. I had to find time to go in to the store (eltham store) a week later. I struggle to find time during the week to make it to the store and don’t have time to waste on this nonsense. I would have expected better from total tools and I would like to be compensated for my time wasted returning to the store, and the inconvenience of being able to use the tool I spent significant money on. <br /><br />I haven’t felt as though total tools has supported me well with the issues I’ve had with the products they’ve sold me. <br /><br />Timothy white. 0431113650
The best way to resolve an issue with
Total Tools
Quick Solutions
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Total Tools
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Total Tools
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04
Fair and Free
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Total Tools
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Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Total Tools
Phone
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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