Fantastic Furniture

Complaints

Hi, just now Friday july 19th July visited the Rockhampton store. I recently sold my house and have a lot of money to spend on refurbishing my new home. I entered the store and walked around 3 times with 4 staff members standing at the service desk talking and laughing with not one of them approaching me. Not great service at all. I left and I'm heading to smart. Lost my business.

I have made five separate requests for a tax invoice for an online purchase. The fifth customer service agent did not acknowledge my request and ended the online chat. They then prevented me from accessing the online chat service. I was not rude and have screenshots of the interaction.

I can't use internet properly would like someone to call me back 043 1199500 regarding complaint about Darwin's store paid for product 10 weeks ago still have not received

Ordered a large mat was told it would take about 2 months to get here after the 2 months checked to see where it was and was told that it was in Sydney and it would take another month to get here after another month rang and was told that it would be another month this was paid for in full I am not waiting for another month this is a very sorry service and can’t express my disappointment and will post a complaint on Facebook I’ll be in the shop at Currajong to get my money back that fantastic has had for 3 months tomorrow hope you can do something about your service as it will cost you dearly Wayne Pope 0459490930

Why do you advertise online furniture l. Then customer finds out there is no click and collect or delivery to customers address? This situation is for numerous items you advertise . Told items are inly sold online. Why are certain post codes in Queensland restricted from purchasing from your stores???? Do you only cater to certain demographics?

I work for Anglicare and I recieved an invoice which has been paid, however Fantastic Furniture cannot locate this and has not been helpful in resolving this. Hoppers Crossing, Vic 3029

Ref no 1374729 O/N 8880018127431 Charged $203 for delivery My complaint is that NOWHERE on your site does it state customer will be charged PER ITEM for Products not available for Fantastic Furniture itself. This is misleading and not transparent to the customer . Any website I have ordered from online ( eg Ikea ) states the delivery cost. Simple and clear. Considering making a complaint to ACCC. As a customer ordering online one would factor in the delivery costs to the price to see if adds up to good value! I would have reconsidered buying from your site had I known and understood the “real” cost I would expect compensation under the circumstances. I reported to customer care. He took it on board but said there was NOTHING he could do. I am not happy at all with this whole shopping experience with your company for the first and possibly last time.

As an older Australian with both me and my wife with disabilities I made sure that fantastic furniture would help with delivery of the new furniture by helping us move the existing sofa out of the way to put the new one in. The first problem is that they were supposed to arrive between 11.30am to 2.30pm this they not only could they do that. But they never told us that we’re running late. When they did come they were totally rude when asked if they could help us move the old sofa. They just dumped the new sofa in some place that suited them. What happened after that was far worse. When I phoned fantastic furniture. They told me that because they were seperate company they had nothing to do with how the delivery guys acted . This sounded so stupid to me. Regardless of whether they are a seperate company or not. If you are working for another company you stil have to comply to the company you are working for. The idea that fantastic furniture does not want to meet simple requirements of both older and disabled customers. Especially as what asked for was so simple and would have taken them no more than five or ten minutes. Regards Philip Ebbage

Ordered and paid for a Chase Lounge 31/10/23. When it arrived it only had 1 set of legs instead of 2 and wrong colour. Black instead of chrome. Still waiting for replacement for black legs. Several phone calls. No results. Given the run around. Always yes I'll order them. But appears never are. Can't even get manager to call me. Poor... No communication from the Launceston store. Just want the chrome legs to be replaced so my lounge looks as it should. Not bits and pieces.

I have placed an order at Gelong store for mattress, office table and heath office chair (charcoal) on 24th March. I received the table and mattress on time, but office chair is still pending. It's been more than 4 weeks, but I haven't received my chair. Upon reaching out to store, I was promised to get it in a week's time since last 15 days. However, I still haven't received the chair after 4 weeks. I have called to the Geelong store manier times in last 2 weeks but they refused to provide any estimated timeline and probable solution. This is very unpleasant experience as Gelong store is still not sure when will I receive my product. I have personally verified that the product is available at the distribution centre for more than a week and it's also available in other stores. However, Geelong store is still not able to deliver the chair to me. Kindly advise your Geelong store to either deliver the product or process a refund to me ASAP. This is a very bad customer experience.