I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Matt
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Temple & Webster
partners with Ajust
Temple & Webster Complaints
The best way to resolve complaints with Temple & Webster
Temple & Webster is an Australian online retailer that offers a wide range of furniture and homewares. Customers can browse through their extensive catalogue and make purchases conveniently from the comfort of their own homes. With a focus on quality and affordability, Temple and Webster aims to provide a seamless shopping experience for individuals looking to enhance their living spaces.
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Have a complaint? Click below to resolve your issue with Temple & Webster
Have a complaint? Click below to resolve your issue with Temple & Webster
Ajust is putting pressuring on
Temple & Webster
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Delivery and refund
Unresolved
Sent
12/7/2024
Delivery and refund
Matt
•
July 12, 2024
Wasted time, short of cash
Outcome Sought
Apology
Compensation
Other
Retail
Late delivery without notification
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Late delivery without notification
Rachel
•
June 18, 2024
Had to leave work to bring inside
Outcome Sought
Apology
Compensation
Other
Retail
Missing hardware
Closed
24/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Missing hardware
Mary
•
June 8, 2024
Delayed use, frustration
Outcome Sought
Apology
Compensation
Other
Retail
Different colored from website
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Different colored from website
Stephanie
•
May 3, 2024
Wasted time putting up
Outcome Sought
Apology
Compensation
Other
Retail
Squeaky
Closed
Sent
28/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Squeaky
Dana
•
January 28, 2024
Discomfort
Outcome Sought
Apology
Compensation
Other
Wrong furniture connectors shipped
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nick
Wrong furniture connectors shipped
Nick
•
Desk is unusable
Outcome Sought
Apology
Compensation
Other
Missing delivery box
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Missing delivery box
Justin
•
Unable to use couch
Outcome Sought
Apology
Compensation
Other
Incorrect curtains delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Incorrect curtains delivered
Diane
•
Received wrong items, delay in use
Outcome Sought
Apology
Compensation
Other
Pickup service failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dr Helen
Pickup service failure
Dr Helen
•
Significant inconvenience and stress
Outcome Sought
Apology
Compensation
Other
Missing screws and instructions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Missing screws and instructions
Sharon
•
Unable to use the bed
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Temple & Webster
To Listen
Live Campaign
Do you manage complaints for
Temple & Webster
?
Delivery and refund
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Matt
•
July 12, 2024
Customer ordered coffee table, marked as delivered without delivery attempt, signed by someone else. promised refund not received, poor customer service.
Retail
Late delivery without notification
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Rachel
•
June 18, 2024
Customer upset with temple & webster for incorrect delivery notifications, lack of communication, and leaving lounge outside in bad weather.
Retail
Missing hardware
Closed
24/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
June 8, 2024
Customer received coffee table with missing hardware, contacted customer service, was told missing parts dispatched but no tracking number given. offered $30 credit for bunnings purchase.
Retail
Different colored from website
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Stephanie
•
May 3, 2024
Customer seeks refund and apology from temple for curtains that are a different color than the website description.
Retail
Squeaky
Closed
Sent
28/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Dana
•
January 28, 2024
Customer is complaining about a squeaky queen bed frame and wants a refund from temple and webster.
Wrong furniture connectors shipped
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nick
Nick
•
Customer received wrong furniture connectors for desk assembly, making it unusable.
Missing delivery box
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Justin
•
Customer complains about a missing delivery of half a couch, causing inconvenience and requests prompt resolution.
Incorrect curtains delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Diane
•
Received incorrect curtains; requests correct item and return instructions.
Pickup service failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dr Helen
Dr Helen
•
Customer dissatisfied with pickup service for a faulty chair, seeking improved communication and resolution.
Missing screws and instructions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Sharon
•
Customer dissatisfied with missing parts for order, requests compensation and immediate resolution.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Missing hardware
Closed
24/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Missing hardware
Mary
•
June 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Squeaky
Closed
Sent
28/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Squeaky
Dana
•
January 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Temple & Webster
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Temple & Webster
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Temple & Webster
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Temple & Webster
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Temple & Webster
Phone
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Temple & Webster
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