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Temple & Webster Complaints
The fastest way to resolve your Temple & Webster complaint
Temple & Webster is an Australian online retailer that offers a wide range of furniture and homewares. Customers can browse through their extensive catalogue and make purchases conveniently from the comfort of their own homes. With a focus on quality and affordability, Temple and Webster aims to provide a seamless shopping experience for individuals looking to enhance their living spaces.
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COMPLAINTS WE'VE TAKEN CARE OF
Wrong furniture connectors shipped
Closed
27/1/2025
Sent
21/1/2025
Wrong furniture connectors shipped
Nick
•
January 21, 2025
Desk is unusable
Outcome Sought
Apology
Compensation
Other
Missing delivery box
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Missing delivery box
Justin
•
Unable to use couch
Outcome Sought
Apology
Compensation
Other
Incorrect curtains delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Incorrect curtains delivered
Diane
•
Received wrong items, delay in use
Outcome Sought
Apology
Compensation
Other
Pickup service failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dr Helen
Pickup service failure
Dr Helen
•
Significant inconvenience and stress
Outcome Sought
Apology
Compensation
Other
Missing screws and instructions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Missing screws and instructions
Sharon
•
Unable to use the bed
Outcome Sought
Apology
Compensation
Other
Missing pillows
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Molly
Missing pillows
Molly
•
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Delay in dispatch
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joel
Delay in dispatch
Joel
•
Significant inconvenience for festive season
Outcome Sought
Apology
Compensation
Other
Damaged during transit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Damaged during transit
Peter
•
Concern about structural integrity
Outcome Sought
Apology
Compensation
Other
Privacy policy breach
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelo
Privacy policy breach
Angelo
•
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Item left unattended
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Oliver
Item left unattended
Oliver
•
Undue stress and inconvenience
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Temple & Webster
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Temple & Webster
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
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Temple & Webster
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How to contact
Temple & Webster
Phone
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common problems with
Temple & Webster
and how to resolve them
Coming soon!
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The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Temple & Webster
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