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Temple & Webster
partners with Ajust

Temple & Webster
Complaints

The best way to resolve complaints with
Temple & Webster

Temple & Webster is an Australian online retailer that offers a wide range of furniture and homewares. Customers can browse through their extensive catalogue and make purchases conveniently from the comfort of their own homes. With a focus on quality and affordability, Temple and Webster aims to provide a seamless shopping experience for individuals looking to enhance their living spaces.

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Temple & Webster

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Temple & Webster

Have a complaint? Click below to resolve your issue with
Temple & Webster

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Temple & Webster
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Delivery and refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matt
Delivery and refund

Matt

July 12, 2024

Wasted time, short of cash

Outcome Sought

Apology

Compensation

Other

Retail

Late delivery without notification

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rachel
Late delivery without notification

Rachel

June 18, 2024

Had to leave work to bring inside

Outcome Sought

Apology

Compensation

Other

Retail

Missing hardware

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary
Missing hardware

Mary

June 8, 2024

Delayed use, frustration

Outcome Sought

Apology

Compensation

Other

Retail

Different colored from website

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie
Different colored from website

Stephanie

May 3, 2024

Wasted time putting up

Outcome Sought

Apology

Compensation

Other

Retail

Squeaky

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dana
Squeaky

Dana

January 28, 2024

Discomfort

Outcome Sought

Apology

Compensation

Other

Wrong furniture connectors shipped

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nick
Wrong furniture connectors shipped

Nick

Desk is unusable

Outcome Sought

Apology

Compensation

Other

Missing delivery box

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Justin
Missing delivery box

Justin

Unable to use couch

Outcome Sought

Apology

Compensation

Other

Incorrect curtains delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Diane
Incorrect curtains delivered

Diane

Received wrong items, delay in use

Outcome Sought

Apology

Compensation

Other

Pickup service failure

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dr Helen
Pickup service failure

Dr Helen

Significant inconvenience and stress

Outcome Sought

Apology

Compensation

Other

Missing screws and instructions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon
Missing screws and instructions

Sharon

Unable to use the bed

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Temple & Webster

To Listen

Live Campaign
Do you manage complaints for
Temple & Webster
?

Delivery and refund

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matt

Matt

July 12, 2024

Customer ordered coffee table, marked as delivered without delivery attempt, signed by someone else. promised refund not received, poor customer service.
Retail

Late delivery without notification

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rachel

Rachel

June 18, 2024

Customer upset with temple & webster for incorrect delivery notifications, lack of communication, and leaving lounge outside in bad weather.
Retail

Missing hardware

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary

Mary

June 8, 2024

Customer received coffee table with missing hardware, contacted customer service, was told missing parts dispatched but no tracking number given. offered $30 credit for bunnings purchase.
Retail

Different colored from website

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephanie

Stephanie

May 3, 2024

Customer seeks refund and apology from temple for curtains that are a different color than the website description.
Retail

Squeaky

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dana

Dana

January 28, 2024

Customer is complaining about a squeaky queen bed frame and wants a refund from temple and webster.

Wrong furniture connectors shipped

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nick

Nick

Customer received wrong furniture connectors for desk assembly, making it unusable.

Missing delivery box

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Justin

Justin

Customer complains about a missing delivery of half a couch, causing inconvenience and requests prompt resolution.

Incorrect curtains delivered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Diane

Diane

Received incorrect curtains; requests correct item and return instructions.

Pickup service failure

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dr Helen

Dr Helen

Customer dissatisfied with pickup service for a faulty chair, seeking improved communication and resolution.

Missing screws and instructions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon

Sharon

Customer dissatisfied with missing parts for order, requests compensation and immediate resolution.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Missing hardware

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary
Missing hardware

Mary

June 8, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Squeaky

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dana
Squeaky

Dana

January 28, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Temple & Webster

The best way to resolve an issue with 

Temple & Webster

Quick Solutions
Prepared by
Temple & Webster
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Temple & Webster

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Temple & Webster
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Temple & Webster
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Temple & Webster
Phone
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Post
2/1-7 Unwins Bridge Rd, St Peters, NSW 2044, Australia
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Online
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In person
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Complaint Policy
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get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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