I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robine
Verified
Agoda
partners with Ajust
Agoda Complaints
The best way to resolve complaints with Agoda
Agoda is an online travel agency that offers a wide range of accommodation options worldwide. With a user-friendly interface, customers can easily search and book hotels, apartments, and holiday rentals. While some users have reported issues with customer service response times and cancellation policies, Agoda remains a popular choice for travellers seeking affordable and convenient accommodation options.
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Have a complaint? Click below to resolve your issue with Agoda
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Agoda
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Room facilities not as advertised
Unresolved
Sent
24/5/2024
Room facilities not as advertised
Robine
•
May 24, 2024
Customer needs kitchen for dietary needs
Outcome Sought
Apology
Compensation
Other
Other
Flight cancellation
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chathapuram Sitaraman
Flight cancellation
Chathapuram Sitaraman
•
May 19, 2024
Monetary loss, had to abandon travel
Outcome Sought
Apology
Compensation
Other
Other
Scam accommodations
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Narda Portia
Scam accommodations
Narda Portia
•
April 11, 2024
Lost money, wasted time
Outcome Sought
Apology
Compensation
Other
Other
Booking date error
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Booking date error
Karen
•
April 2, 2024
Lost $102.00
Outcome Sought
Apology
Compensation
Other
Other
Poor accommodation conditions
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Poor accommodation conditions
Jenny
•
March 25, 2024
Uncomfortable stay, health risks
Outcome Sought
Apology
Compensation
Other
Other
Booking refund not received
Closed
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bianca
Booking refund not received
Bianca
•
March 10, 2024
One night not refunded
Outcome Sought
Apology
Compensation
Other
Other
Cancellation refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Cancellation refund
Neil
•
Customer wants refund
Outcome Sought
Apology
Compensation
Other
Extra charge for card change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Extra charge for card change
Kelly
•
Customer is very dissatisfied
Outcome Sought
Apology
Compensation
Other
Duplicate booking error
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Duplicate booking error
Paul
•
Unnecessary booking and confusion
Outcome Sought
Apology
Compensation
Other
Fraudulent transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Fraudulent transaction
Maree
•
Loss of funds and frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Agoda
To Listen
Live Campaign
Do you manage complaints for
Agoda
?
Other
Room facilities not as advertised
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robine
Robine
•
May 24, 2024
Customer booked a room with specific facilities at aq-va hotels and villas through agoda, seeking assistance due to major surgery.
Other
Flight cancellation
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chathapuram Sitaraman
Chathapuram Sitaraman
•
May 19, 2024
Customer seeks full refund from agoda for cancelled flight by latam airlines, causing monetary loss and abandoned travel to nz.
Other
Scam accommodations
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Narda Portia
Narda Portia
•
April 11, 2024
Customer seeking $480 refund from agoda due to being scammed with fake accommodations, facing difficulty getting refund, and being put on hold.
Other
Booking date error
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Karen
•
April 2, 2024
Customer seeks $102 refund from agoda for booking mistake at the chow kit in kuala lumpur, requesting remedy for error.
Other
Poor accommodation conditions
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Jenny
•
March 25, 2024
Customer seeks refund for substandard accommodation booked through agoda, managed by costal letting co. despite complaints and promises, refund has not been received.
Other
Booking refund not received
Closed
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bianca
Bianca
•
March 10, 2024
Customer seeking refund for one night due to glitch in agoda system, booking canceled with assistance from agoda and agent, refund not received.
Other
Cancellation refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Neil
•
Customer is seeking a $270 refund from agoda for a cancelled reservation. unable to reach support via bot, no phone number available.
Extra charge for card change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Kelly
•
Customer dissatisfied with Agoda for being charged $82 to change card details after a hack, seeking a refund and an apology.
Duplicate booking error
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
Customer requests a refund for a duplicate hotel booking and clarification on cancellation policy for the first booking.
Fraudulent transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Maree
•
Customer seeks $7,785.61 and an apology from Agoda after fraudulent transaction and inadequate customer service response.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Booking date error
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Booking date error
Karen
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Booking refund not received
Closed
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bianca
Booking refund not received
Bianca
•
March 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Agoda
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Agoda
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Agoda
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04
Fair and Free
Join our campaign to get
Agoda
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Agoda
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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