Agoda

Complaints

I booked two rooms for my friend and I at AQ-VA Hotels and Villas in Seminyak Bali in Feb 2024.the booking is for 5-20th August 2024.It was booked and paid for on the Agoda site.I researched this hotel thouroghly and accessed the drop down room facilities for the first room displayed which was the standard suite.It listed refridgerator, microwave and kitchen. As I am having major surgery in Bali,I will be confined to my hotel room for at least a week.I also have special dietary needs hence the importance of having a kitchen.I have emailed both with snapshot evidence of the advertisement on Agoda and called both the Hotel and Agoda but it seems its falling on death ears. I would like Agoda and the hotel to honour my request and provide me with a room with these facilities,or even just a room with a bar fridge and microwave. My booking ID is 1184728133 Thanking you for your time, Robine Pollock

I booked Air travel Syd-Auck -Syd thro Agoda for Latam airlines flight from Sydney on 6 May and return on 10/5. The airlines cancelled the flight on 5/5 . My full refund is still pending. Agoda Ref no 1257091389. I suffered monetary loss and had to abandon my travel to NZ. Agoda has not given the full refund of air tickets

This is the 3rd time that Agoda has rented me an accomodations that ends up being a scam. In order to get my money back I have to invest hours and hours of time to stay on hold as they try to avoid refund. The place they hired was a fraud location and it ended up being a noodle shop. I followed the ok instructions and transfered $300 to Agoda for a bond and paid 180 through my account . Now almost 2 months later they try to avoid me by placing me on hold each time I want to speak to the manager. I want my money back. I know that they are aware of the scam and get a commission

I accidentally booked accommodation at The Chow Kit in Kuala Lumpur for 1 night 27/05- 28/05 when should have been 27/04-28/04/24. As soon as the booking came through I saw the error and tried to request an amendment. I subsequently had no choice but to rebook for the required date leaving me $102.00 Australian dollars out of pocket. This is not a cancellation because of a change in travel plans, but a mistake they can easily choose to remedy… now I have booked again I request a refund if my initial booking , # 1228859849 Regards, Karen Walker

I am writing to bring to your attention a series of unfortunate events that occurred during my recent booking through Agoda. The accommodation I booked through your platform, managed by the agency Costal Letting Co, was far below acceptable standards, and I am seeking your assistance in resolving this matter. Upon arrival at the first apartment assigned to me, several issues became apparent. The air conditioning was non-functional, the premises were dusty with holes in the walls, the vacuum provided was ineffective due to being full of dirt, and the overall cleanliness was subpar. Despite notifying Costal Letting Co immediately, the situation was not adequately addressed, and I was forced to spend the night in uncomfortable conditions with my four-year-old child, enduring high temperatures and humidity without proper rest. Following a complaint the next morning, I was relocated to another apartment. However, the conditions there were equally appalling. The apartment had a foul smell, was unclean, and exhibited mould growth in various areas, including the fridge. Despite assurances from the agency that the issues would be resolved, no significant improvements were made, and the situation only worsened upon our return from a planned activity. The lack of action on behalf of Costal Letting Co not only resulted in continued discomfort but also posed health risks to both myself and my child, as evidenced by respiratory issues and allergic reactions. In response to these unsatisfactory conditions, "Nikki, the manager" of Costal Letting Co, assured me of a refund for the accommodation and advised me to check out and seek alternative arrangements, which I promptly did. Since the initial inconvenience, I have diligently followed up with Agoda, providing detailed documentation of the issues encountered, including photographs, invoices from alternative accommodation, and even a voice message from Nikki confirming my checkout and promised refund. However, despite my efforts, I have yet to receive the refund promised to me. I request that Agoda review my case urgently and facilitate the refund owed to me.

There was a glitch it the Agoda system and I immediately contacted Agoda and the representative to cancel the booking. Both Agoda and the Agent did assist with my request at the time. One of the nights has subsequently been sold but I have not received a refund.

Need to cancel reservation. I did yesterday and the booking was for Friday. They say 4 days out you can not get a refund ($270) and I did not see that. I contacted Agoda via a BOT and get nowhere. There is no phone number for support. The BOT says the motel will not allow cancellation, as it is their policy but they say the have not received the money and they sent an email to Agoda asking for them to refund me direct.

Have a booking with Agoda and needed to change card details in because my card was hacked. Why was l charged an extra $82 to change card details.<br />Not very happy and won't be using you services ever again to book holiday.<br />Very dissatisfied