I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robine
Agoda Complaints
The fastest way to resolve your Agoda complaint
Agoda is an online travel agency that offers a wide range of accommodation options worldwide. With a user-friendly interface, customers can easily search and book hotels, apartments, and holiday rentals. While some users have reported issues with customer service response times and cancellation policies, Agoda remains a popular choice for travellers seeking affordable and convenient accommodation options.
COMPLAINTS WE'VE TAKEN CARE OF
Other
Room facilities not as advertised
Unresolved
Sent
24/5/2024
Room facilities not as advertised
Robine
•
May 24, 2024
Customer needs kitchen for dietary needs
Outcome Sought
Apology
Compensation
Other
Other
Flight cancellation
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chathapuram Sitaraman
Flight cancellation
Chathapuram Sitaraman
•
May 19, 2024
Monetary loss, had to abandon travel
Outcome Sought
Apology
Compensation
Other
Other
Scam accommodations
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Narda Portia
Scam accommodations
Narda Portia
•
April 11, 2024
Lost money, wasted time
Outcome Sought
Apology
Compensation
Other
Other
Booking date error
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Booking date error
Karen
•
April 2, 2024
Lost $102.00
Outcome Sought
Apology
Compensation
Other
Other
Poor accommodation conditions
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Poor accommodation conditions
Jenny
•
March 25, 2024
Uncomfortable stay, health risks
Outcome Sought
Apology
Compensation
Other
Other
Booking refund not received
Closed
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bianca
Booking refund not received
Bianca
•
March 10, 2024
One night not refunded
Outcome Sought
Apology
Compensation
Other
Overcharged by $3000 AUD
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Overcharged by $3000 AUD
Fiona
•
Considerable stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Accidental booking cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jehn Krestil
Accidental booking cancellation
Jehn Krestil
•
Caused considerable distress to family
Outcome Sought
Apology
Compensation
Other
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REN
REN
•
Outcome Sought
Apology
Compensation
Other
Rooms not available
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beat
Rooms not available
Beat
•
Significant inconvenience and distress
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Agoda
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Agoda
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Agoda
We handle everything for you, results guaranteed.
How to contact
Agoda
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Agoda
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Agoda
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