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Erin
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P&O Cruises
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P&O Cruises Complaints
The best way to resolve complaints with P&O Cruises
P&O Cruises, a popular Australian cruise line, offers a range of travel experiences for individuals and families. With a variety of destinations and itineraries, customers can explore different parts of the world while enjoying onboard amenities and entertainment options. While some customers have expressed concerns about the size of cabins and the quality of food, P&O Cruises continues to attract a loyal customer base.
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Have a complaint? Click below to resolve your issue with P&O Cruises
Ajust is putting pressuring on
P&O Cruises
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Lack of compensation
Unresolved
Sent
25/9/2024
Lack of compensation
Erin
•
September 25, 2024
Unable to travel due to Covid
Outcome Sought
Apology
Compensation
Other
Other
Booking change request
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Booking change request
John
•
June 26, 2024
Loss of surprise for wife
Outcome Sought
Apology
Compensation
Other
Other
Toilet overflow
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gayle
Toilet overflow
Gayle
•
June 24, 2024
Water in cabin, noise disturbance
Outcome Sought
Apology
Compensation
Other
Other
Missed ports on trip
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elissa
Missed ports on trip
Elissa
•
June 20, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Liquor restrictions
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Liquor restrictions
Michael
•
June 18, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Booking tours and packages
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Booking tours and packages
Maree
•
May 28, 2024
Missed shore tours, anxiety, distress
Outcome Sought
Apology
Compensation
Other
Other
Itinerary change
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agatha
Itinerary change
Agatha
•
May 21, 2024
Disappointed, not looking forward
Outcome Sought
Apology
Compensation
Other
Other
Room selection issue
Unresolved
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Audrey
Room selection issue
Audrey
•
May 14, 2024
Anxious and concerned
Outcome Sought
Apology
Compensation
Other
Other
Shore tour disappointment
Unresolved
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Shore tour disappointment
Sarah
•
May 6, 2024
Ruined first cruise experience
Outcome Sought
Apology
Compensation
Other
Other
Lost luggage, poor service
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Lost luggage, poor service
Julie
•
April 18, 2024
Ruined nights, stress, disappointment
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
P&O Cruises
To Listen
Live Campaign
Do you manage complaints for
P&O Cruises
?
Lack of compensation
Unresolved
Sent
25/9/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erin
Erin
•
September 25, 2024
Customer seeks compensation from P&O Cruises for Covid-related cancellation, citing ongoing issues since February 2024 and a request for further investigation.
Other
Booking change request
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
June 26, 2024
Customer seeks apology and resolution from p&o cruises for difficulty in changing cabin arrangements for family cruise, impacting surprise element.
Other
Toilet overflow
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gayle
Gayle
•
June 24, 2024
Customer experienced cabin flooding and noise issues on cruise, seeking room upgrade or onboard credit as compensation from p&o cruises.
Other
Missed ports on trip
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elissa
Elissa
•
June 20, 2024
Customer seeking insurance letter from p&o cruises for missed ports on recent trip due to conflicts and weather conditions.
Other
Liquor restrictions
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
June 18, 2024
Customer disappointed with inability to order liquor on room service or buy miniatures in grande suite on p&o cruises, seeking apology.
Other
Booking tours and packages
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Maree
•
May 28, 2024
Customer seeks part refund from p&o cruises due to issues with booking tours, early disembarkation, and unhelpful call center staff.
Other
Itinerary change
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agatha
Agatha
•
May 21, 2024
Agatha is disappointed that her cruise itinerary was changed last minute without compensation. she suggests receiving room credit or some form of compensation.
Other
Room selection issue
Unresolved
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Audrey
Audrey
•
May 14, 2024
Customer booked upgraded room on p&o cruise for family, but not given access to byron beach club as promised, causing anxiety and disappointment.
Other
Shore tour disappointment
Unresolved
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
May 6, 2024
Customer complaint about lackluster shore tour and cancelled activities on cruise, seeking apology and resolution from p&o.
Other
Lost luggage, poor service
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
April 18, 2024
Customer experienced multiple issues on cruise including missing luggage, unclean cabin, and poor food quality, seeking future cruise credit and apology.
The best way to resolve an issue with
P&O Cruises
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
P&O Cruises
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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P&O Cruises
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Fair and Free
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P&O Cruises
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
P&O Cruises
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Online
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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