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My complaint was closed by Ajust.
—
Mara
P&O Cruises Complaints
The fastest way to resolve your P&O Cruises complaint
P&O Cruises, a popular Australian cruise line, offers a range of travel experiences for individuals and families. With a variety of destinations and itineraries, customers can explore different parts of the world while enjoying onboard amenities and entertainment options. While some customers have expressed concerns about the size of cabins and the quality of food, P&O Cruises continues to attract a loyal customer base.
COMPLAINTS WE'VE TAKEN CARE OF
Refund request for cruise
Unresolved
Sent
1/12/2024
Refund request for cruise
Mara
•
December 1, 2024
Immense frustration and anxiety
Outcome Sought
Apology
Compensation
Other
Lack of compensation
Unresolved
Sent
25/9/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erin
Lack of compensation
Erin
•
September 25, 2024
Unable to travel due to Covid
Outcome Sought
Apology
Compensation
Other
Refund process delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Refund process delay
Kim
•
Frustration and feeling disregarded
Outcome Sought
Apology
Compensation
Other
Cabin allotment issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Cabin allotment issue
Russell
•
Significant inconvenience and uncertainty
Outcome Sought
Apology
Compensation
Other
Shorter service duration
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Shorter service duration
Karen
•
Feeling disappointed
Outcome Sought
Apology
Compensation
Other
Accessibility issues during cruise
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Camilla
Accessibility issues during cruise
Camilla
•
Severe impact on experience
Outcome Sought
Apology
Compensation
Other
Refund issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bruce
Refund issue
Bruce
•
Out of pocket, frustration
Outcome Sought
Apology
Compensation
Other
Missing luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalie
Missing luggage
Natalie
•
Inconvenience and frustration during cruise
Outcome Sought
Apology
Compensation
Other
Port Vila day trip change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicky
Port Vila day trip change
Vicky
•
Concern for local community
Outcome Sought
Apology
Compensation
Other
Booking change without consent
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Booking change without consent
Donald
•
Significant inconvenience and stress
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
P&O Cruises
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
P&O Cruises
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
P&O Cruises
We handle everything for you, results guaranteed.
How to contact
P&O Cruises
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
P&O Cruises
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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P&O Cruises
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