I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thad
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Airbnb
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Airbnb Complaints
The best way to resolve complaints with Airbnb
Airbnb is a popular online marketplace that connects individuals seeking accommodation with hosts offering a variety of lodging options worldwide. Users can browse and book unique spaces, ranging from private rooms to entire homes, for short-term stays. While some customers have raised concerns about cleanliness, cancellation policies, and inconsistent experiences, Airbnb continues to provide a platform for convenient and affordable travel accommodations.
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Have a complaint? Click below to resolve your issue with Airbnb
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Airbnb
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Misleading location information
Closed
Sent
Misleading location information
Thad
•
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonie
Leonie
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ash
Ash
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ash
Ash
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Airbnb
To Listen
Live Campaign
Do you manage complaints for
Airbnb
?
Other
Misleading location information
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thad
Thad
•
Customer seeks refund of $1532.74 from airbnb due to misleading location information and unhelpful customer service.
I booked a home in Puerto Morelos Mx. The location pin showed it to be east of the main highway at the intersection with the road to the beach. When I got my confirmation it said I would be the exact address in 48 hours. I waited and after 48 hours they sent an street name. This street runs about 4 miles ,North and South through the town. I immediately called Airbnb and was told they couldn't tell me the address or even the name of the gated community it was in. I could cancel but would only get back $107 of the $1500 I deposited. After 48 hours and 15 minutes. I asked the host to tell me the address. He told me it comes with the confirmation. I told him it didn't. I asked for my deposit back and he told me to cancel and pay the fees. I went online and found his ad on booking.com. It has a pin on a community called Palma Grand and says it is 2.2 miles from the town center. This is not where I want to be or thought this house was. Airbnb customer service is a nightmare. I have been trying to resolve this for weeks.
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonie
Leonie
•
I booked a house for a weekend stay, however found on booking in that the house had structural issues and a pole holding up the roof. I decided not to stay there with my two children given the safety concerns. They refused to refund me any part of the stay, including service or cleaning fees.
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ash
Ash
•
Airbnb said the request was pending, then froze so I checked into a hotel, the next day Airbnb app opened and charged my credit card. I have sent 5 messages and all attempts for a resolution have met blocks. I would like a refund and Airbnb 11.5% interest, NSW local court fees and my hourly rate.
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ash
Ash
•
Another 45 minutes on the phone with no resolution with Airbnb. They unlawfully deducted funds and have refused to refund.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Misleading location information
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thad
Misleading location information
Thad
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonie
Leonie
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ash
Ash
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ash
Ash
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Airbnb
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Airbnb
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Airbnb
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04
Fair and Free
Join our campaign to get
Airbnb
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Airbnb
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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