I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cyril
Verified
Gotogate
partners with Ajust
Gotogate Complaints
The best way to resolve complaints with Gotogate
Gotogate is an online travel agency that offers a wide range of flight options, hotel bookings, and car rentals. Customers have reported issues with customer service response times and difficulties in making changes to their bookings. However, Gotogate provides competitive prices and a user-friendly website for convenient travel planning.
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Have a complaint? Click below to resolve your issue with Gotogate
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Gotogate
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Name correction
Closed
Sent
20/1/2024
Name correction
Cyril
•
January 20, 2024
Ticket is now useless
Outcome Sought
Apology
Compensation
Other
Incorrect flight bookings
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stacey
Incorrect flight bookings
Stacey
•
Travel plans disrupted, no response
Outcome Sought
Apology
Compensation
Other
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Durriyah
Refund not received
Durriyah
•
Stress and frustration
Outcome Sought
Apology
Compensation
Other
Reservation not registered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalia
Reservation not registered
Natalia
•
Flight in less than 24 hours
Outcome Sought
Apology
Compensation
Other
Ticket booking issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samana
Ticket booking issues
Samana
•
Frustration and financial loss
Outcome Sought
Apology
Compensation
Other
Delay in processing refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zehui
Delay in processing refund
Zehui
•
Financial inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Unresolved refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erica
Unresolved refund request
Erica
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Refund request not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shahar
Refund request not processed
Shahar
•
Significant frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Refund request unresolved
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dexter
Refund request unresolved
Dexter
•
Significant inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Ticket not issued correctly
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Ticket not issued correctly
Stephanie
•
Financial burden and inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Gotogate
To Listen
Live Campaign
Do you manage complaints for
Gotogate
?
Other
Name correction
Closed
Sent
20/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cyril
Cyril
•
January 20, 2024
Customer wants a name correction on their air france ticket, but both air france and gotogate are refusing to take responsibility.
Incorrect flight bookings
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stacey
Stacey
•
Customer frustrated with incorrect flight bookings and lack of communication from Gotogate, seeking resolution before upcoming travel.
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Durriyah
Durriyah
•
Customer seeks a refund for a cancelled ticket and an apology due to poor service.
Reservation not registered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalia
Natalia
•
Customer frustrated with Gotogate for unregistered flight modification and lack of confirmation, seeking resolution before imminent departure.
Ticket booking issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samana
Samana
•
Customer demands $595 and an apology from Gotogate due to unresolved ticket issues and excessive charges.
Delay in processing refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zehui
Zehui
•
Customer dissatisfied with delayed refund of 1388.86 NZD, seeking immediate resolution and an apology.
Unresolved refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erica
Erica
•
Customer seeks a refund for cancelled flights, unresolved for two years, causing financial strain.
Refund request not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shahar
Shahar
•
Customer dissatisfied with refund delay for cancelled flight; seeks immediate processing of 1809.95€ refund.
Refund request unresolved
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dexter
Dexter
•
Customer frustrated over unresolved refund request for cancelled flight, seeking prompt resolution and an apology.
Ticket not issued correctly
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Stephanie
•
Customer dissatisfied with flight cancellation, seeking $179 compensation and an apology.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Name correction
Closed
Sent
20/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cyril
Name correction
Cyril
•
January 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Gotogate
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Gotogate
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Gotogate
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04
Fair and Free
Join our campaign to get
Gotogate
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Gotogate
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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