I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cyril
Gotogate Complaints
The fastest way to resolve your Gotogate complaint
Gotogate is an online travel agency that offers a wide range of flight options, hotel bookings, and car rentals. Customers have reported issues with customer service response times and difficulties in making changes to their bookings. However, Gotogate provides competitive prices and a user-friendly website for convenient travel planning.
COMPLAINTS WE'VE TAKEN CARE OF
Other
Name correction
Closed
Sent
20/1/2024
Name correction
Cyril
•
January 20, 2024
Ticket is now useless
Outcome Sought
Apology
Compensation
Other
Rebooking and refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eliza
Rebooking and refund request
Eliza
•
Financial and logistical inconvenience
Outcome Sought
Apology
Compensation
Other
Ticket not issued correctly
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Ticket not issued correctly
Stephanie
•
Financial burden and inconvenience
Outcome Sought
Apology
Compensation
Other
Refund request unresolved
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dexter
Refund request unresolved
Dexter
•
Significant inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Refund request not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shahar
Refund request not processed
Shahar
•
Significant frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Unresolved refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erica
Unresolved refund request
Erica
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Delay in processing refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zehui
Delay in processing refund
Zehui
•
Financial inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Ticket booking issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samana
Ticket booking issues
Samana
•
Frustration and financial loss
Outcome Sought
Apology
Compensation
Other
Reservation not registered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalia
Reservation not registered
Natalia
•
Flight in less than 24 hours
Outcome Sought
Apology
Compensation
Other
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Durriyah
Refund not received
Durriyah
•
Stress and frustration
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Gotogate
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Gotogate
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Gotogate
We handle everything for you, results guaranteed.
How to contact
Gotogate
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Gotogate
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Gotogate
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