Booking.com

Complaints

Customer booked a stay with booking.com, faced issues with key, cleanliness, noise, and lack of amenities. requests investigation and feedback.

Customer seeks $1169 refund, apology, and alternative accommodation after booking cancellation issue with booking.com.

David dwyer is complaining about multiple issues at a booking.com apartment, including broken appliances, cleanliness, and unhelpful staff. seeking resolution and apology.

Customers seeking refund and compensation for currency exchange loss from booking.com due to booking issues in saudi arabia, germany, and payment problems.

Customers seeking refunds for cancelled easyjet and british airways flights, totaling $aud438.15. urgent assistance requested due to lack of resolution.

I purchased airline tickets for my partner and I through booking.com the airline change my flights I called booking.com and they could not find me suitable flights so they send and email saying the only option left was to receive a refund. I agreed to a refund. The next day I received an email from the airline saying I’ll be receiving an airline credit at this stage because they had already cancelled my flight I booked one way ticket to my destination. Now the airline doesn’t want to give me access to my book my return airfares they keep saying booking.com has to do on my behalf, booking.com doesn’t want anything to do with it. I had been told I would receive a refund and have been debating with the airline and booking.com for the last 2 weeks endless hours of calling both united airline and booking.com $8300 no one wants to take responsibility for. I’m a student and my money is gone and honestly don’t know what to do anymore I’ve been robbed and feel helpless and stressed I have no return tickets nor money back. Please help me my trip is supposed to be on the 25th of December 2023 only 12 days to go and I have encountered so much stress from booking.com not wanting to take any responsibility at all.

We sent this email to Booking.com on 29th October last and have heard nothing and as you can see - this is after many, many failed attempts: "From David Mitchell - we have two cancelled flights - One from London to Valencia on 11/9/23 Airline Reference K5H8HZD Booking.com customer Reference 40-372702594. My wife and I contacted EasyJet about recovering the Taxes & Fees - which they said we were entitled to recover - but because it was done through a third party (Booking.com) - Booking.com had to do the recovery on our behalf. This is the THIRD time I have contacted Customer Service on this issue and NOTHING has been done. We are looking at $AUD24.62 for each of David and Sylvia - totalling $AUD49.24. The other flight that was cancelled - well in advance of the date we were to travel - was from Seville to London on British Airways Booking Reference SMWJUF and Booking.com Customer Reference 40-371637144. While we were in London in September visiting family and ad cause to cancel our trip to Spain due to ill health, Booking.com customer service told us verbally that British Airways would refund the whole flight cost. We are yet to hear anything about this and this is the SECOND itme I am contacting customer service to get action on our behalf. The flight total from British Airways was $AUD388.91 but if we are not going to get the full refund as promised - we must get the fees & charges for each of us at $26.19 totalling $AUD52.38. I require your most urgent attention to this matter which has been allowed to drag on far too long - at Booking.com's cause. Please answer this message with prompt action! Kind regards, David and Sylvia Mitchell "

I purchased 4 flights from Danang to Phu Quoc for 28.03.24. These flights got cancelled by the airline and I am struggling to receive my refund. It has been a number of weeks now and I have still not received my money. I have several emails with going back and forth between Bamboo Airways and Booking.com and stillno refund. This should be a simple process.

Customer seeks reimbursement from booking.com for a fraudulent payment made through the app, requesting an apology and further investigation into the issue.