LastMinute.com

Complaints

LastMinute sent an email saying I had a travel credit following a cancellation. However, no reference or redemption deadlines were provided. When I tried to redeem the credits, it took several attempts to obtain a response, which was the credit was expired. LastMinute failed to provide the relevant information about expiration date, about reference number and timely response to my requests. As a result, I am still > 1600 GBP out of pocket.

I booked 3 air tickets and charged me twice in two different transactions. Customer service was unable to assist me saying it is not their fault. The last person I talked with who claimed he is the supervisor was rude and said it is not his problem. I need to escalate this to someone who responsible and I won't be using this site in future.

I cancelled my booking holiday before arrival but last minute want charge me for hotel and flight

Subject: Urgent: Immediate Attention Required - Booking ID 2566772373<br /><br />Dear Syama Kalyani and the Escalated Care Team,<br /><br />I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the handling of my recent booking with lastminute.com, specifically under Booking ID 2566772373.<br /><br />Your email, while expressing apologies, fails to address the gravity of the situation and the immense stress and inconvenience I have endured. I must emphasize that a simple apology is insufficient to rectify the situation, as the stress and turmoil I have experienced are irreplaceable.<br /><br />It is evident that your team has not adhered to policy guidelines properly and has recorded inaccurate information without my consent. When I found myself stranded in Istanbul, your staff member, Ria, was uncooperative and unwilling to engage in meaningful communication. As a result of her negligence, valuable time was wasted, leading to the expiration of the 24-hour notification window to the airlines.<br /><br />Furthermore, it is concerning that my email address was not correctly recorded by the airline, exacerbating the communication breakdown. When I reached out to Pegasus, I was directed to "manage my booking," only to discover that the provided address was yours, not mine. This error demonstrates a fundamental failure on your part, adding to the series of setbacks I encountered.<br /><br />I have attached screenshots of the hotel payment and relevant documentation, including airline details and payment proofs, to support my claim. It is imperative that you exercise common sense and professionalism in handling this matter. Instead of deflecting responsibility, I urge you to prioritize rectifying your internal issues before proceeding with any further steps.<br /><br />Your staff's lack of knowledge and incompetence have not only resulted in financial loss but have also caused immense stress and anxiety. I expect a prompt resolution and full compensation for the damages incurred, without resorting to unprofessional tactics.<br /><br />I am looking forward to your immediate cooperation in addressing this matter and restoring my faith in lastminute.com's commitment to customer satisfaction.

I booked a package holiday with this company to find the hotel I booked is disgusting and asked them to change my hotel they asked me to name a new hotel and when I do they just tell me its unavailable on my dates yet I can go on there website and booked my dates myself so why are they telling my they are unavailable when they are not. It is getting nearer to my holiday and I am now getting stressed about going and not enjoying it. I just want them to change my hotel.