I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Verified
Flight Centre
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Flight Centre Complaints
The best way to resolve complaints with Flight Centre
Flight Centre is a global travel agency that offers a range of travel services, including booking flights, hotels, and vacation packages. With a presence in numerous countries, Flight Centre assists travellers in planning and organising their trips.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Rudeness and bad manners
Unresolved
Sent
12/5/2024
Rudeness and bad manners
Kate
•
May 12, 2024
Feeling disrespected and unappreciated
Outcome Sought
Apology
Compensation
Other
Other
Booking delay
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Booking delay
Adrian
•
April 26, 2024
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Other
Cancelled train trip refund delay
Closed
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dilys
Cancelled train trip refund delay
Dilys
•
April 13, 2024
Delayed refund, unprofessional service
Outcome Sought
Apology
Compensation
Other
Other
Overcharged for flights
Unresolved
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackie
Overcharged for flights
Jackie
•
April 6, 2024
Caused stress to elderly individual
Outcome Sought
Apology
Compensation
Other
Other
Budget airline provided
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodger
Budget airline provided
Rodger
•
April 5, 2024
No meal, no entertainment, boredom
Outcome Sought
Apology
Compensation
Other
Other
Booking errors and extra charges
Unresolved
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Booking errors and extra charges
Kim
•
April 3, 2024
Caused stress, extra expenses
Outcome Sought
Apology
Compensation
Other
Other
Booking number incorrect
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danilo
Booking number incorrect
Danilo
•
April 2, 2024
Unable to access details
Outcome Sought
Apology
Compensation
Other
Other
Poor customer service
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Poor customer service
Matthew
•
March 27, 2024
Unable to arrange holiday
Outcome Sought
Apology
Compensation
Other
Other
No response to requests
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janelle
No response to requests
Janelle
•
March 26, 2024
Inconvenience, extra time spent
Outcome Sought
Apology
Compensation
Other
Other
Meeting duration and attitude
Unresolved
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Meeting duration and attitude
Tom
•
March 22, 2024
Feeling unwelcome and stressed
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Flight Centre
To Listen
Live Campaign
Do you manage complaints for
Flight Centre
?
Other
Rudeness and bad manners
Unresolved
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Kate
•
May 12, 2024
Customer complains about lack of greeting and rudeness from flight centre staff, questioning their competence and customer relations.
Other
Booking delay
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Adrian
•
April 26, 2024
Customer seeking nzd 557.74 refund for delayed booking process with flight centre, frustrated with difficulty in organizing direct morning flight.
Other
Cancelled train trip refund delay
Closed
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dilys
Dilys
•
April 13, 2024
Customer complaint about cancelled train trip, delayed refund, and unprofessional service from flight centre tuggerah nsw.
Other
Overcharged for flights
Unresolved
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackie
Jackie
•
April 6, 2024
Customer seeks refund for price difference after being misled by flight centre regarding flight options and costs, causing stress to elderly mother.
Other
Budget airline provided
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodger
Rodger
•
April 5, 2024
Customer unhappy with receiving budget airline instead of full service, no meal or entertainment, had to pay for wifi. will not book with flight centre again.
Other
Booking errors and extra charges
Unresolved
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
April 3, 2024
Customer seeks $3000+ and an apology from flight centre for multiple booking errors and extra charges during overseas trip.
Other
Booking number incorrect
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danilo
Danilo
•
April 2, 2024
Customer unable to access cruise details due to incorrect booking number, unable to get help from flight centre despite multiple attempts.
Other
Poor customer service
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Matthew
•
March 27, 2024
Customer frustrated with flight centre agent nikki in kangaroo flat vic for lack of communication and customer service, will use a different travel agent.
Other
No response to requests
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janelle
Janelle
•
March 26, 2024
Customer seeks compensation, apology, and resolution for lack of communication and issues with booking and tickets for upcoming trip.
Other
Meeting duration and attitude
Unresolved
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Tom
•
March 22, 2024
Customer had a negative experience with a short and stressful meeting at the mandurah branch, leading to cancellation of future meetings.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Cancelled train trip refund delay
Closed
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dilys
Cancelled train trip refund delay
Dilys
•
April 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Booking number incorrect
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danilo
Booking number incorrect
Danilo
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
No response to requests
Closed
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janelle
No response to requests
Janelle
•
March 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Ticket cancellation refund
Closed
10/4/2024
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nina
Ticket cancellation refund
Nina
•
March 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Booking confirmaton
Closed
8/4/2024
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Booking confirmaton
Colin
•
March 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Delay
Closed
27/4/2024
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Azenew
Delay
Azenew
•
March 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Overcharged for room rate
Closed
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Overcharged for room rate
Susan
•
March 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund not processed
Closed
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Refund not processed
John
•
March 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Booking error
Closed
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
FERUCIO
Booking error
FERUCIO
•
February 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund delay
Closed
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shafiullah
Refund delay
Shafiullah
•
February 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Flight Centre
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Flight Centre
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Flight Centre
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04
Fair and Free
Join our campaign to get
Flight Centre
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Flight Centre
In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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