I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Verified
eDreams
partners with Ajust
eDreams Complaints
The best way to resolve complaints with eDreams
eDreams is an online travel agency that offers a wide range of flights, hotels, and holiday packages. Customers have reported issues with customer service response times, booking errors, and difficulties with refunds. However, eDreams provides a user-friendly platform and competitive prices for those seeking convenient travel arrangements.
Get heard by eDreams
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Have a complaint? Click below to resolve your issue with eDreams
Have a complaint? Click below to resolve your issue with eDreams
Ajust is putting pressuring on
eDreams
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Charged annual subscription without consent
Unresolved
Sent
2/5/2024
Charged annual subscription without consent
Yvonne
•
May 2, 2024
Customer wants money refunded
Outcome Sought
Apology
Compensation
Other
Other
Forfeited transfer
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheuk
Forfeited transfer
Cheuk
•
March 25, 2024
Loss of money
Outcome Sought
Apology
Compensation
Other
Other
Empty gift card
Unresolved
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ailyn
Empty gift card
Ailyn
•
March 16, 2024
Unable to use gift card
Outcome Sought
Apology
Compensation
Other
Other
Overcharged for ticket
Unresolved
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christelle
Overcharged for ticket
Christelle
•
March 13, 2024
Charged $617 extra, no invoice received, no reply to complaint
Outcome Sought
Apology
Compensation
Other
Other
Flight cancellation
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
AbdolMajid
Flight cancellation
AbdolMajid
•
March 11, 2024
Refund denied
Outcome Sought
Apology
Compensation
Other
Other
Cancelled flight
Unresolved
Sent
12/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karinne
Cancelled flight
Karinne
•
January 12, 2024
Refund not received
Outcome Sought
Apology
Compensation
Other
Other
Refund
Closed
12/3/2024
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanna
Refund
Jeanna
•
November 21, 2023
Customer wants refund
Outcome Sought
Apology
Compensation
Other
Other
Unauthorized charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greta
Unauthorized charges
Greta
•
Wasted time and money
Outcome Sought
Apology
Compensation
Other
Other
Flight cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
FUNDA
Flight cancellation
FUNDA
•
Inconvenience, financial loss
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sumit
Sumit
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
eDreams
To Listen
Live Campaign
Do you manage complaints for
eDreams
?
Other
Charged annual subscription without consent
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Yvonne
•
May 2, 2024
Unauthorized annual subscription charge from edreams, requesting refund instead of voucher due to no future travel plans.
Other
Forfeited transfer
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheuk
Cheuk
•
March 25, 2024
Customer seeking refund from edreams for unauthorised transfer from card account, has not made purchase in march 2024.
Other
Empty gift card
Unresolved
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ailyn
Ailyn
•
March 16, 2024
Customer seeking refund from edreams, received empty gift card, unable to reach customer service for assistance, frustrated with lack of support.
Other
Overcharged for ticket
Unresolved
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christelle
Christelle
•
March 13, 2024
Customer seeks refund of $617 and apology from edreams for unauthorized charge, lack of invoice, and delayed response to complaint.
Other
Flight cancellation
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
AbdolMajid
AbdolMajid
•
March 11, 2024
Customer seeking refund from edreams for cancelled flight, but airline refused to return money.
Other
Cancelled flight
Unresolved
Sent
12/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karinne
Karinne
•
January 12, 2024
Customer wants refund for cancelled flight, but payment method has expired and has not received any updates from edreams.
Other
Refund
Closed
12/3/2024
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanna
Jeanna
•
November 21, 2023
Customer is complaining about e-dreams not providing a refund for return flights to darwin during lockdown, despite qantas agreeing to refund.
Other
Unauthorized charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greta
Greta
•
Customer seeks refund and apology from edreams for unauthorized charges. spent 50 minutes on 3 calls with no resolution.
Other
Flight cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
FUNDA
FUNDA
•
Customer seeking refund for taxi, hotel costs due to flight cancellation causing inconvenience and financial strain.
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sumit
Sumit
•
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Refund
Closed
12/3/2024
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanna
Refund
Jeanna
•
November 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sumit
Sumit
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helena
Helena
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karinne
Karinne
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric
Eric
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
6/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pinar
Pinar
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
7/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charbel
Charbel
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
17/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rose
Rose
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
29/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Prakash
Prakash
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
eDreams
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
eDreams
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
eDreams
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
eDreams
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
eDreams
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
eDreams
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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eDreams
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