I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Verified
IKEA
partners with Ajust
IKEA Complaints
The best way to resolve complaints with IKEA
IKEA, a well-known retailer, offers a wide range of affordable and functional home furnishings. With numerous locations across Australia, customers can find a variety of products, including furniture, decor, and kitchen appliances. Some common complaints about IKEA include long wait times for customer service and difficulties with assembly instructions.
Get heard by IKEA
Live
Join our campaign
Have a complaint? Click below to resolve your issue with IKEA
Have a complaint? Click below to resolve your issue with IKEA
Ajust is putting pressuring on
IKEA
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Out of stock
Unresolved
Sent
4/2/2024
Out of stock
Lesley
•
February 4, 2024
Customer is still waiting for out of stock items and cannot 'click and collect' some items
Outcome Sought
Apology
Compensation
Other
Other
Alarmed emergency exit
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Alarmed emergency exit
Joshua
•
November 20, 2023
Outcome Sought
Apology
Compensation
Other
Defective condition
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MARK
Defective condition
MARK
•
Upsetting experience with quality
Outcome Sought
Apology
Compensation
Other
Unexpected wall securing requirement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Unexpected wall securing requirement
Fiona
•
Significant inconvenience with moving
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
IKEA
To Listen
Live Campaign
Do you manage complaints for
IKEA
?
Other
Out of stock
Unresolved
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Lesley
•
February 4, 2024
Customer is complaining about out of stock items and inability to click and collect. seeking apology and resolution from ikea.
Other
Alarmed emergency exit
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Joshua
•
November 20, 2023
I am someone with FSHD muscular dystrophy. I put my car on charge at IKEA in slacks creek. My family went up to get food and I joined after eating I went to go take my car off charge but only one elevator went downstairs. Getting downstairs I could not see any clear way out I looked at the fire map and saw where I wanted to go was the other side of the fire door. However the door says it's alarmed. The other door for emergency exit did not say alarmed so I went to go through. The alarm went off and it was located less than a meter from my ear and made me disoriented even when the door closed it continued. One staff member shook his head at me with a screwed up faceso I went to another two staff and said there was no signage for the alarm and asked how do I get out they directed me but after a minute of walking I still couldn't see any way out so I went back and asked again repeaing that I have a muscular condition and I'm exhausted and need the shortest way out. They insisted the only way is following all the arrows to the end. Eventually I got to end and complained to the operation manager who told me it's by design. And the alarms are to stop people going through and the alarms are actually disabled during an emergency. He had no answer for why the alarmed door wasn't signed. He did say the staff could have let me out by disabling the alarm but they didn't. He also said other IKEA have tried giving customers an easy way out but it impacted they business too much. He argued there are no laws saying they have to make it easy for customers to leave or stopping them from doing what they're doing. He also stated it's not going to change. He gets many complaints from elderly and other customers on top of mine but it's good for business, no law against it so nothing is going to change.
Defective condition
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MARK
MARK
•
Customer dissatisfied with sofa condition, requests full refund and removal of the defective item.
Unexpected wall securing requirement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Fiona
•
Customer complains about unexpected assembly requirement and requests resolution for timely furniture setup.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Alarmed emergency exit
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Alarmed emergency exit
Joshua
•
November 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
IKEA
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
IKEA
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
IKEA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
IKEA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
IKEA
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
IKEA
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
IKEA
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
