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Lesley
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IKEA
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IKEA Complaints
The best way to resolve complaints with IKEA
IKEA, a well-known retailer, offers a wide range of affordable and functional home furnishings. With numerous locations across Australia, customers can find a variety of products, including furniture, decor, and kitchen appliances. Some common complaints about IKEA include long wait times for customer service and difficulties with assembly instructions.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Out of stock
Unresolved
Sent
4/2/2024
Out of stock
Lesley
•
February 4, 2024
Customer is still waiting for out of stock items and cannot 'click and collect' some items
Outcome Sought
Apology
Compensation
Other
Other
Alarmed emergency exit
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Alarmed emergency exit
Joshua
•
November 20, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
IKEA
To Listen
Live Campaign
Do you manage complaints for
IKEA
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Other
Out of stock
Unresolved
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Lesley
•
February 4, 2024
Customer is complaining about out of stock items and inability to click and collect. seeking apology and resolution from ikea.
Ref: Out of Stock Order Number 205573319
Initial kitchen ordered on 8/1/24 and delivered on 12/1/2024
Some out of stock items were ordered online and delivered on 26/1/2024
I am still waiting for out of stock items and went online today (4/2/2024) but could not 'click and collect' some items because of low stock. I rang and spoke to Camela (around 4.20pm). Camela could not get onto the Marsden Park store by telephone and put me through to resolutions, who also could not get onto the store.
Item 50271008 is low in stock, only 1 left at Marsden Park. I could not hold the item or pay over the phone.
Given I live 2 1/2 hours from the Marsden Park store, I will take the risk and drive down and be there at 10.00am in the hope that the 1 only item above is in stock and available.
Another item 902.737.03 is also unavailable for click and collect (I need 3 items). Not very professional. I have dealt with Ikea over the years and have not had this problem before. Not happy to be driving with the view that the items might not be available.
Other
Alarmed emergency exit
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Joshua
•
November 20, 2023
I am someone with FSHD muscular dystrophy. I put my car on charge at IKEA in slacks creek. My family went up to get food and I joined after eating I went to go take my car off charge but only one elevator went downstairs. Getting downstairs I could not see any clear way out I looked at the fire map and saw where I wanted to go was the other side of the fire door. However the door says it's alarmed. The other door for emergency exit did not say alarmed so I went to go through. The alarm went off and it was located less than a meter from my ear and made me disoriented even when the door closed it continued. One staff member shook his head at me with a screwed up faceso I went to another two staff and said there was no signage for the alarm and asked how do I get out they directed me but after a minute of walking I still couldn't see any way out so I went back and asked again repeaing that I have a muscular condition and I'm exhausted and need the shortest way out. They insisted the only way is following all the arrows to the end. Eventually I got to end and complained to the operation manager who told me it's by design. And the alarms are to stop people going through and the alarms are actually disabled during an emergency. He had no answer for why the alarmed door wasn't signed. He did say the staff could have let me out by disabling the alarm but they didn't. He also said other IKEA have tried giving customers an easy way out but it impacted they business too much. He argued there are no laws saying they have to make it easy for customers to leave or stopping them from doing what they're doing. He also stated it's not going to change. He gets many complaints from elderly and other customers on top of mine but it's good for business, no law against it so nothing is going to change.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Alarmed emergency exit
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Alarmed emergency exit
Joshua
•
November 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
IKEA
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
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IKEA
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
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Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
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