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James Lane
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James Lane Complaints
The best way to resolve complaints with James Lane
James Lane offers a range of furniture and homewares, with some customers expressing concerns about delivery times and product quality. The store has a strong online presence and is known for its modern and stylish designs.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Manufacturing and warranty issues
Unresolved
Sent
Manufacturing and warranty issues
Barbara
•
Unable to use recliner
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
James Lane
To Listen
Live Campaign
Do you manage complaints for
James Lane
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Retail
Manufacturing and warranty issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Barbara
•
Customer seeks resolution for unresolved issue with lounge suite purchased in 2020, facing challenges with recliner and warranty coverage.
Our situation was left unresolved in November 2023. We would now like to report this to you in the hope that we can come to a solution that is fair to both parties. Our 2 lounge suites were purchased in 2020 and we had many issues with one particular one. The leather corner lounge with electric recliner on one end. As of late last year a service man was organised to come out to fix the foot rest as it was no longer unfolding. He was able to confirm that it was a manufacturing issue where a screw hinge was cracked. This was going to be replaced according to his information. We were then informed after having to chase a response 3 time since we had not heard back that the product required was no longer available (discontinued) and 2, the electrics of the chair did not in fact fall under the 5 yr warranty. There are no words to describe the frustration and feeling of having been robbed after that piece of information was confirmed by the head office. Desperately trying to find other avenues and offering to pay eventhough we felt that this would be unfair for any kind of assistance , we were simply told that there is nothing which could be done at their end. It is now 7 months later and we have not been able to utilise the recliner part of the lounge as per what it was originally purchased for and not to mention advertised. I have seeked legal advice and was told to pursue your help as a last resort. If we can not have this chair fixed, although the body and fabric is still in very good condition, we would have to dispose of it leaving us with part of a lounge without an arm on one end. Its incomprendable as to how an after sale could be left hanging like this giving the loyalty we have given to this company. We are also customer of the bedding entity, Sleeping Giant. We are seeking your professional assistance and are willing to meet half way as this lounge is still like new. We have never experienced this kind of service and any lounge we have owned in the past have outlasted a minimum of 10-12 years. Can you please help?
The best way to resolve an issue with
James Lane
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
James Lane
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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