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Snooze Complaints
The best way to resolve complaints with Snooze
Snooze is a well-established Australian furniture retailer offering a wide range of bedroom products. With multiple locations nationwide, customers can find a variety of beds, mattresses, and bedroom furniture options. While some customers have expressed concerns about delivery delays and customer service, Snooze continues to provide quality products and aims to address any issues promptly.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Delayed order pickup
Unresolved
Sent
20/5/2024
Delayed order pickup
John
•
May 20, 2024
Customer not contacted
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Snooze
To Listen
Live Campaign
Do you manage complaints for
Snooze
?
Retail
Delayed order pickup
Unresolved
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
May 20, 2024
Customer upset with snooze for lack of communication regarding order, feeling unimportant and disrespected, seeking $2000 compensation.
Was told it will take two weeks for my order to arrive at local store . They said they will call me when goods are there for pickup . I waited three weeks and I went to the store . They said they called me and said they couldn't leave a message I said why didn't you text me they said they couldn't. They only called my number once . I got angry at them and said fuck you people . I spend over $ 2000 dollars and you didn't contact me . The man at the counter told me to get fucked . What really got me was there pitiful attitude to a customer who paid for goods wasn't contacted , like I wasn't important . I think this is probably a waste of time because you sll working for captain snooze and nothing gonna change .im only a customer oh the goods I found out the goods had been at the store for two weeks an no one make any effort to contact me . It's like I'm nothing cause I already paid anyway
The best way to resolve an issue with
Snooze
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Snooze
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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