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Wynstan
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Wynstan Complaints
The best way to resolve complaints with Wynstan
Wynstan is a well-established Australian company specialising in providing a wide range of window furnishings and security solutions. With a focus on quality and customer satisfaction, they offer products such as blinds, shutters, awnings, and security doors. Customers may have concerns regarding pricing, installation, or product durability.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Installation delay
Closed
2/4/2024
Sent
15/2/2024
Installation delay
Mark
•
February 15, 2024
No blinds, lack of privacy
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Wynstan
To Listen
Live Campaign
Do you manage complaints for
Wynstan
?
Other
Installation delay
Closed
2/4/2024
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
February 15, 2024
Customer is frustrated with wynstan's delayed installation, poor communication, and considering cancelling order for a full refund.
Blinds were ordered - confirmed and paid on 7th November.
We are still waiting on the installation - more than 3 months later.
The installer has visited several times, and each time there was something wrong with the blinds and needed to go back to the factory for adjustments. The latest visit was on 31 Jan - he removed the existing blinds in the bedroom, then discovered the blinds had been cut to the wrong size, and needed to be redone. Since then I have been sleeping in a bedroom with no blinds at all - waking up at 6am due to sunrise each day, and having no privacy from the neighbours while I am in bed.
I have contacted the Wynstan support line on several occasions asking for an update. Each time it is a disappointing experience - they say they need to check with somebody on the status, they promise to call me back, and the expected callback never happens. I keep ringing them, waiting on hold, asking when the installation will happen, and the cycle continues. At this point I am so frustrated with them, the terrible service, the broken commitments, and I'm seriously considering cancelling the order, claiming a full refund and going with a different supplier.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Installation delay
Closed
2/4/2024
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Installation delay
Mark
•
February 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Wynstan
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Wynstan
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
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Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
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