Afterpay Complaints
The best way to resolve complaints with Afterpay
Afterpay is a buy now pay later service offering an alternative payment method to consumers. The buy now pay later (BNPL) industry is under scrutiny given the lack of regulation for this payment type. In a recent submission to treasury, Afterpay advised that 0.24% of active customers had made a complaint in the previous period and 99% of those were resolved.
Get heard by Afterpay
Have a complaint? Click below to resolve your issue with Afterpay
Have a complaint? Click below to resolve your issue with Afterpay
COMPLAINTS SENT THROUGH AJUST
Late fee
Irene
•
July 16, 2024
Outcome Sought
Apology
Compensation
Other
Unauthorized account opening
Meleseini Lavelua
•
July 16, 2024
Outcome Sought
Apology
Compensation
Other
Pin number not working
Carolyn
•
July 14, 2024
Outcome Sought
Apology
Compensation
Other
Lost upfront payment access
Kirsty
•
July 13, 2024
Outcome Sought
Apology
Compensation
Other
Account frozen
Michelle
•
July 11, 2024
Outcome Sought
Apology
Compensation
Other
Incorrect charges
Annette
•
July 10, 2024
Outcome Sought
Apology
Compensation
Other
Payment taken after refund
Sheela
•
July 8, 2024
Outcome Sought
Apology
Compensation
Other
Account blocked
Peter
•
July 8, 2024
Outcome Sought
Apology
Compensation
Other
Return policy
Christine
•
July 5, 2024
Outcome Sought
Apology
Compensation
Other
Payment freeze
ROSEMARY
•
July 4, 2024
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Afterpay
To Listen
Late fee
Irene
•
July 16, 2024
Unauthorized account opening
Meleseini Lavelua
•
July 16, 2024
Pin number not working
Carolyn
•
July 14, 2024
Lost upfront payment access
Kirsty
•
July 13, 2024
Account frozen
Michelle
•
July 11, 2024
Incorrect charges
Annette
•
July 10, 2024
Payment taken after refund
Sheela
•
July 8, 2024
Account blocked
Peter
•
July 8, 2024
Return policy
Christine
•
July 5, 2024
Payment freeze
ROSEMARY
•
July 4, 2024
COMPLAINTS RESOLVED THROUGH AJUST
Account frozen
Michelle
•
July 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Payment taken after refund
Sheela
•
July 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Payment
Douglas
•
July 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Card cancellation
Rijmatie
•
July 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Refund not received
Qizhe
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Account creation problem
Hesh
•
June 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Order not removed from schedule
Karen
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Payment not processed
David
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Cancellation payment
Melissa
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Charged fee without knowledge
Christine
•
May 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Afterpay
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Afterpay
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Common issues related to
Afterpay
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.