I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
ME Bank Complaints
The fastest way to resolve your ME Bank complaint
ME Bank is a subsidiary of the Bank of Queensland and operates digitally. In their Customer Feedback Guide, ME Bank states that complaints made by phone are resolved immediately, if possible. Complaints made by mail, email, and post are acknowledged within three business days, through the same medium.
COMPLAINTS WE'VE TAKEN CARE OF
Surcharge issue
Closed
10/2/2025
Sent
30/1/2025
Surcharge issue
Andrew
•
January 30, 2025
Inconvenience in making payments
Outcome Sought
Apology
Compensation
Other
Banking
Payment not processed
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steve
Payment not processed
Steve
•
June 24, 2024
Unable to purchase items
Outcome Sought
Apology
Compensation
Other
Banking
Settlement delay
Closed
2/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ramandeep
Settlement delay
Ramandeep
•
June 17, 2024
Risk of losing deposit
Outcome Sought
Apology
Compensation
Other
Banking
Credit application not removed
Unresolved
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damon
Credit application not removed
Damon
•
June 8, 2024
Negative impact on credit file
Outcome Sought
Apology
Compensation
Other
Banking
Wrong pay out figure
Closed
24/6/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Wrong pay out figure
Kim
•
June 5, 2024
Had to call back again
Outcome Sought
Apology
Compensation
Other
Banking
Card sent to wrong address
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann-Maree
Card sent to wrong address
Ann-Maree
•
May 2, 2024
No money to live on
Outcome Sought
Apology
Compensation
Other
Banking
Long wait times
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tona
Long wait times
Tona
•
April 30, 2024
Frustration, considering switching banks
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
3/8/2023
Sent
28/7/2023
Adjust helped me get a prompt response and final resolution with my bank. I highly recommend using this service for quick action and resolution.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Customer Service
Emma
•
July 28, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Other
Closed
17/4/2023
Sent
4/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher & Shirley
Other
Christopher & Shirley
•
April 4, 2023
Outcome Sought
Apology
Compensation
Other
Access to online banking
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Access to online banking
Michael
•
Difficulty managing mortgage payments
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
ME Bank
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
ME Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
ME Bank
We handle everything for you, results guaranteed.
How to contact
ME Bank
Online
https://www.mebank.com.au/home/contact-us/customer-feedback/
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Email
Available for Ajust members.
Complaint Policy
https://www.mebank.com.au/home/contact-us/customer-feedback/
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Common problems with
ME Bank
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
ME Bank
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
