I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Verified
St George
partners with Ajust
St George Complaints
The best way to resolve complaints with St George
St George is owned by Westpac, but still provides banking services as a separate brand. Consumers should make complaints to St George, not Westpac. St George is a member of the Australian Financial Complaints Authority and is required to manage complaints in line with Regulatory Guide 271.
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Have a complaint? Click below to resolve your issue with St George
Have a complaint? Click below to resolve your issue with St George
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St George
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Age discrimination in credit limit increase
Unresolved
Sent
7/6/2024
Age discrimination in credit limit increase
Wayne
•
June 7, 2024
Denied credit limit increase
Outcome Sought
Apology
Compensation
Other
Banking
Lost money and connection
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Lost money and connection
James
•
June 4, 2024
Disconnection and frustration
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect id verification
Closed
25/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenda
Incorrect id verification
Glenda
•
May 27, 2024
Customer frustrated and confused
Outcome Sought
Apology
Compensation
Other
Banking
Interest rate increase
Closed
29/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sabrina
Interest rate increase
Sabrina
•
May 20, 2024
Financial hardship, risk of losing home
Outcome Sought
Apology
Compensation
Other
Banking
Customer service
Closed
24/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Customer service
Jennifer
•
May 20, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Banking
Not assisting with service
Closed
24/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jrnnifer
Not assisting with service
Jrnnifer
•
May 18, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Banking
Blocked payment to australia post travel
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DAVID
Blocked payment to australia post travel
DAVID
•
May 6, 2024
Unable to resolve issue
Outcome Sought
Apology
Compensation
Other
Banking
Activation and pin number
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Activation and pin number
Angela
•
May 5, 2024
Unable to use card fully
Outcome Sought
Apology
Compensation
Other
Banking
Unauthorized card use
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juliet
Unauthorized card use
Juliet
•
April 17, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Refund delay
Unresolved
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Refund delay
Heather
•
March 8, 2024
Financial inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
St George
To Listen
Live Campaign
Do you manage complaints for
St George
?
Banking
Age discrimination in credit limit increase
Unresolved
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Wayne
•
June 7, 2024
Age discrimination complaint regarding credit card limit increase and inability to opt out of hard copy statements at st george.
Banking
Lost money and connection
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
June 4, 2024
Customer lost money and connection with st george, seeking resolution. planning to escalate complaint to local mp due to poor treatment.
Banking
Incorrect id verification
Closed
25/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenda
Glenda
•
May 27, 2024
Customer seeks apology and resolution for incorrect identification requests, lack of help with scam, considering closing accounts with st george.
Banking
Interest rate increase
Closed
29/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sabrina
Sabrina
•
May 20, 2024
Customer upset with st george for drastically increasing interest rates on portfolio loans, causing financial strain and potential loss of home.
Banking
Customer service
Closed
24/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
May 20, 2024
Customer frustrated with lack of customer service from st. george bank.
Banking
Not assisting with service
Closed
24/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jrnnifer
Jrnnifer
•
May 18, 2024
Customer is unhappy with lack of assistance from st george, seeking resolution and apology
Banking
Blocked payment to australia post travel
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DAVID
DAVID
•
May 6, 2024
Customer frustrated with st george blocking payment, seeking human assistance instead of digital assistant, requesting telephone number for support.
Banking
Activation and pin number
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
May 5, 2024
Customer seeking assistance with activating pin number on new card from st george
Banking
Unauthorized card use
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juliet
Juliet
•
April 17, 2024
Customer seeking $187.50 reimbursement from st george due to unauthorized card use for savings.
Banking
Refund delay
Unresolved
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Heather
•
March 8, 2024
Customer seeking $900 refund from st george for overpaid car loan, despite being told multiple times it would be mailed.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Incorrect id verification
Closed
25/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenda
Incorrect id verification
Glenda
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Interest rate increase
Closed
29/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sabrina
Interest rate increase
Sabrina
•
May 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer service
Closed
24/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Customer service
Jennifer
•
May 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Not assisting with service
Closed
24/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jrnnifer
Not assisting with service
Jrnnifer
•
May 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Blocked payment to australia post travel
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DAVID
Blocked payment to australia post travel
DAVID
•
May 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Activation and pin number
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Activation and pin number
Angela
•
May 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Birth certificate missing information
Closed
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ly
Birth certificate missing information
Ly
•
March 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Access to account
Closed
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reginald
Access to account
Reginald
•
February 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unrecognized charges
Closed
15/3/2024
Sent
8/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Unrecognized charges
Joseph
•
February 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fraud
Closed
6/2/2024
Sent
20/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julieanne
Fraud
Julieanne
•
January 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
St George
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
St George
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
St George
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
St George
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
St George
Post
St.George Customer Solutions, Reply Paid 5265, Sydney NSW 2001
Details missing. Help fill in the gaps.
Online
https://eforms.stgeorge.com.au/olfmu/eforms/ConsumerFeedback/#/welcome
Details missing. Help fill in the gaps.
Complaint Policy
https://www.stgeorge.com.au/contact-us/customer-complaints
Details missing. Help fill in the gaps.
Common issues related to
St George
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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St George
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