I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Verified
Westpac
partners with Ajust
Westpac Complaints
The best way to resolve complaints with Westpac
Westpac is one of Australia's biggest banks. Ajust could only find complaint trends in Westpac's Annual Report, not the total number of complaints made to the bank. But Westpac had the smallest number of ombudsman complaints out of the big 4 banks in 2021-2022.
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Have a complaint? Click below to resolve your issue with Westpac
Have a complaint? Click below to resolve your issue with Westpac
Ajust is putting pressuring on
Westpac
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Falsifying balance
Unresolved
Sent
10/7/2024
Falsifying balance
Geoffrey
•
July 10, 2024
Had to use another bank balance
Outcome Sought
Apology
Compensation
Other
Banking
I wrote out my complaint and if it disapears i am actually not suprised at your absolute incompetence from your .
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
I wrote out my complaint and if it disapears i am actually not suprised at your absolute incompetence from your .
Mark
•
July 9, 2024
My complaint i spent an hour writing appears to have completely dissappeared . I suggest that westpac phone me before i contact the police the bank ombudsman the abc and the rest of the world 0428668287
Outcome Sought
Apology
Compensation
Other
Banking
Cheque dishonoured and returned due reported lost/stolen
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Cheque dishonoured and returned due reported lost/stolen
Terence
•
June 27, 2024
Unable to receive payment
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent charges
Unresolved
Sent
1/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Fraudulent charges
Stephen
•
February 1, 2024
Costing toll calls, frustration
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
14/6/2023
Sent
1/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ranjit
Transactions
Ranjit
•
June 1, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
27/3/2023
Sent
19/3/2023
In fact, Westpac doesn't have any customer support at all. If there is any issue and customer need help, they simply refer to their Westpac app to resort the problem, which is below standard and dodgy and not really helpful. They have got some telephone numbers, but there is always a long delay (around 30 to 50 min.) to find any real person to discuss any problem
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mofakharul
Customer Service
Mofakharul
•
March 19, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Other
Closed
1/3/2023
Sent
23/2/2023
As I have presented all the documents to fraud office. Still they have blocked my account
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jack
Other
Jack
•
February 23, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
22/3/2023
Sent
21/2/2023
Don't trust the bank ensure you read everything
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Customer Service
Susan
•
February 21, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service, Transactions
Closed
5/3/2023
Sent
19/2/2023
I have never had a problem with Westpac. But the cannot automatically overdraw my accounts if I have not given permission.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Customer Service, Transactions
Greg
•
February 19, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
24/2/2023
Sent
12/2/2023
Seriously dissatisfied with customer service. Alienating customers by practically calling them a liar is unprofessional.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Transactions
Bradley
•
February 12, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Westpac
To Listen
Live Campaign
Do you manage complaints for
Westpac
?
Banking
Falsifying balance
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Geoffrey
•
July 10, 2024
Complaint regarding falsifying credit card balance, requesting action to stop fraud.
Banking
I wrote out my complaint and if it disapears i am actually not suprised at your absolute incompetence from your .
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
July 9, 2024
Customer's wants refund and apology from westpac.
Banking
Cheque dishonoured and returned due reported lost/stolen
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Terence
•
June 27, 2024
Customer seeking resolution for misplaced bank cheque issued by westpac, returned without payment due to reported lost/stolen status, unable to provide payer details.
Banking
Fraudulent charges
Unresolved
Sent
1/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Stephen
•
February 1, 2024
Customer complains about fraudulent charges on their westpac mastercard and expresses frustration with the slow response from the fraud department.
Banking
Transactions
Closed
14/6/2023
Sent
1/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ranjit
Ranjit
•
June 1, 2023
Banking
Customer Service
Closed
27/3/2023
Sent
19/3/2023
In fact, Westpac doesn't have any customer support at all. If there is any issue and customer need help, they simply refer to their Westpac app to resort the problem, which is below standard and dodgy and not really helpful. They have got some telephone numbers, but there is always a long delay (around 30 to 50 min.) to find any real person to discuss any problem
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mofakharul
Mofakharul
•
March 19, 2023
Banking
Other
Closed
1/3/2023
Sent
23/2/2023
As I have presented all the documents to fraud office. Still they have blocked my account
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jack
Jack
•
February 23, 2023
Blocked my account by fraud office of Ingleburn Westpac
Banking
Customer Service
Closed
22/3/2023
Sent
21/2/2023
Don't trust the bank ensure you read everything
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Susan
•
February 21, 2023
Banking
Customer Service, Transactions
Closed
5/3/2023
Sent
19/2/2023
I have never had a problem with Westpac. But the cannot automatically overdraw my accounts if I have not given permission.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Greg
•
February 19, 2023
My account and my mother's have been overdrawn without permission
Banking
Transactions
Closed
24/2/2023
Sent
12/2/2023
Seriously dissatisfied with customer service. Alienating customers by practically calling them a liar is unprofessional.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Bradley
•
February 12, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Transactions
Closed
14/6/2023
Sent
1/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ranjit
Transactions
Ranjit
•
June 1, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer Service
Closed
27/3/2023
Sent
19/3/2023
In fact, Westpac doesn't have any customer support at all. If there is any issue and customer need help, they simply refer to their Westpac app to resort the problem, which is below standard and dodgy and not really helpful. They have got some telephone numbers, but there is always a long delay (around 30 to 50 min.) to find any real person to discuss any problem
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mofakharul
Customer Service
Mofakharul
•
March 19, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Other
Closed
1/3/2023
Sent
23/2/2023
As I have presented all the documents to fraud office. Still they have blocked my account
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jack
Other
Jack
•
February 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer Service
Closed
22/3/2023
Sent
21/2/2023
Don't trust the bank ensure you read everything
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Customer Service
Susan
•
February 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer Service, Transactions
Closed
5/3/2023
Sent
19/2/2023
I have never had a problem with Westpac. But the cannot automatically overdraw my accounts if I have not given permission.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Customer Service, Transactions
Greg
•
February 19, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
24/2/2023
Sent
12/2/2023
Seriously dissatisfied with customer service. Alienating customers by practically calling them a liar is unprofessional.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Transactions
Bradley
•
February 12, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Westpac
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Westpac
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Westpac
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Westpac
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Westpac
Post
Westpac Customer Solutions, Reply Paid 5265, Sydney NSW 2001
Details missing. Help fill in the gaps.
Complaint Policy
www.westpac.com.au/contact-us/feedback-complaints/
Details missing. Help fill in the gaps.
Common issues related to
Westpac
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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