I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Verified
NAB
partners with Ajust
NAB Complaints
The best way to resolve complaints with NAB
NAB is a big four bank in Australia. Ajust could not find details of NAB's internal complaint numbers. But the banking ombudsman received over 4,500 complaints about NAB in 2021-22. NAB has a great record of resolving complaints made through Ajust.
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Have a complaint? Click below to resolve your issue with NAB
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NAB
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Monthly statements request
Unresolved
Sent
16/7/2024
Monthly statements request
Timothy
•
July 16, 2024
Delay in response
Outcome Sought
Apology
Compensation
Other
Banking
Late payment affecting credit score
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elliot
Late payment affecting credit score
Elliot
•
June 27, 2024
Ruined credit score
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent transactions
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelo
Fraudulent transactions
Angelo
•
June 14, 2024
Loss of $1200, trust issues
Outcome Sought
Apology
Compensation
Other
Banking
Email account details changed
Closed
4/7/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carl
Email account details changed
Carl
•
June 6, 2024
Wasted time on hold
Outcome Sought
Apology
Compensation
Other
Banking
Money not deposited
Closed
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Money not deposited
Allan
•
June 4, 2024
Lost money, frustration
Outcome Sought
Apology
Compensation
Other
Banking
Denied access
Unresolved
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark Anthony
Denied access
Mark Anthony
•
June 3, 2024
Lost thousands of dollars
Outcome Sought
Apology
Compensation
Other
Banking
Monthly variable bonus interest of 4.65% not received
Closed
5/6/2024
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rakesh
Monthly variable bonus interest of 4.65% not received
Rakesh
•
June 2, 2024
Incorrect interest payment. Only variable base interest rate of 0.35% paid.
Outcome Sought
Apology
Compensation
Other
Banking
Signature forgery and hacking
Unresolved
25/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tania
Signature forgery and hacking
Tania
•
June 1, 2024
Funds stolen, debit card not working
Outcome Sought
Apology
Compensation
Other
Banking
Payment not working
Closed
23/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Payment not working
Patrice
•
May 31, 2024
Financial difficulties
Outcome Sought
Apology
Compensation
Other
Banking
Money frozen in account
Closed
24/6/2024
Sent
26/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tynan
Money frozen in account
Tynan
•
May 26, 2024
Financial hardship, mental and physical problems
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
NAB
To Listen
Live Campaign
Do you manage complaints for
NAB
?
Banking
Monthly statements request
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Timothy
•
July 16, 2024
Customer seeking assistance from nab for account statement change, frustrated with lack of response, planning to escalate to ombudsman.
Banking
Late payment affecting credit score
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elliot
Elliot
•
June 27, 2024
Late payments affecting credit score, requesting system fix and credit rating repair.
Banking
Fraudulent transactions
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelo
Angelo
•
June 14, 2024
Customer seeks $1200 from nab for two disputed transactions, one involving fraudulent purchase on gumtree. bank failed to provide support or resolution.
Banking
Email account details changed
Closed
4/7/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carl
Carl
•
June 6, 2024
Customer seeks reimbursement for time wasted due to nab email issue and long hold times, impacting important meetings.
Banking
Money not deposited
Closed
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Allan
•
June 4, 2024
Customer seeking full refund from nab due to money not deposited into account after machine error at bankstown location.
Banking
Denied access
Unresolved
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark Anthony
Mark Anthony
•
June 3, 2024
Customer seeks $50,000 compensation, apology from nab for issues with app, and resolution for losses on stock trades.
Banking
Monthly variable bonus interest of 4.65% not received
Closed
5/6/2024
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rakesh
Rakesh
•
June 2, 2024
Customer requests variable bonus interest of 4.65% for may 2024 due to oversight in interest calculation.
Banking
Signature forgery and hacking
Unresolved
25/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tania
Tania
•
June 1, 2024
Customer complains of forged signature, hacking, stolen funds, and malfunctioning debit card, plans to take nab to court for security and privacy breaches.
Banking
Payment not working
Closed
23/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Patrice
•
May 31, 2024
Customer seeking refund from nab for money taken by basenji apps, which didn't work. requesting cancellation of pending transaction and blocking further access.
Banking
Money frozen in account
Closed
24/6/2024
Sent
26/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tynan
Tynan
•
May 26, 2024
Customer seeks $6000 and an apology from nab for freezing joint account funds, causing financial hardship and emotional distress.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Email account details changed
Closed
4/7/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carl
Email account details changed
Carl
•
June 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Money not deposited
Closed
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Money not deposited
Allan
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Monthly variable bonus interest of 4.65% not received
Closed
5/6/2024
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rakesh
Monthly variable bonus interest of 4.65% not received
Rakesh
•
June 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Payment not working
Closed
23/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Payment not working
Patrice
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Money frozen in account
Closed
24/6/2024
Sent
26/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tynan
Money frozen in account
Tynan
•
May 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fees / Payments
Closed
24/7/2023
Sent
20/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ying
Fees / Payments
Ying
•
July 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
20/7/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Minh
Transactions
Minh
•
July 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
25/7/2023
Sent
26/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Transactions
Michael
•
June 26, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
5/7/2023
Sent
24/6/2023
I am happy to help but at this stage I have nothing good to say about nab simply because of my experience
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Transactions
Adrian
•
June 24, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Other
Closed
3/7/2023
Sent
22/6/2023
Ajust helped me finally get a response from NAB, whereas in the past they chose to ignore my communication. NAB froze my account and held onto my money for months.
NAB accepts no responsibility for not informing me of my impending frozen account. The response by the customer service team lacked empathy and they did not care that I had a credit balance being frozen.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey-lee
Other
Tracey-lee
•
June 22, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
NAB
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
NAB
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
NAB
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
NAB
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
NAB
Online
www.nab.com.au/common/forms/complaints-compliments-feedback
Details missing. Help fill in the gaps.
Complaint Policy
www.nab.com.au/contact-us/feedback/complaints-policy
Details missing. Help fill in the gaps.
Common issues related to
NAB
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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NAB
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