I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leilani
Verified
Judo Bank
partners with Ajust
Judo Bank Complaints
The best way to resolve complaints with Judo Bank
Judo Bank is Australia's only challenger bank purpose-built for small and medium businesses. They offer business banking products including business lending and term deposits. Judo has invested in improving their complaints handling process in recent years.
Get heard by Judo Bank
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Judo Bank
Have a complaint? Click below to resolve your issue with Judo Bank
Ajust is putting pressuring on
Judo Bank
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Financial hardship request
Closed
24/6/2024
Sent
3/6/2024
Financial hardship request
Leilani
•
June 3, 2024
Unable to pay rent or cover costs
Outcome Sought
Apology
Compensation
Other
Banking
Email address update
Closed
6/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lili
Email address update
Lili
•
May 27, 2024
Anxiety and worrying
Outcome Sought
Apology
Compensation
Other
Banking
Lack of response to enquiry
Closed
15/4/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Lack of response to enquiry
Kelly
•
April 5, 2024
Unsatisfied, unlikely to bank again
Outcome Sought
Apology
Compensation
Other
Banking
Refusal of loyalty bonus
Closed
26/3/2024
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Refusal of loyalty bonus
Brian
•
March 18, 2024
Customer not receiving loyalty bonus
Outcome Sought
Apology
Compensation
Other
Banking
Set up and refund issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Set up and refund issues
David
•
Loss of interest, frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Judo Bank
To Listen
Live Campaign
Do you manage complaints for
Judo Bank
?
Banking
Financial hardship request
Closed
24/6/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leilani
Leilani
•
June 3, 2024
Customer seeks $10,000 from judo bank due to financial hardship after job loss. bank delays response, causing stress. threatens title loan.
Banking
Email address update
Closed
6/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lili
Lili
•
May 27, 2024
Customer unable to change email address with judo bank, lack of communication causing anxiety and worry, seeking resolution.
Banking
Lack of response to enquiry
Closed
15/4/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Kelly
•
April 5, 2024
Customer seeks apology and resolution from judo bank for poor customer service, lack of response, and unaddressed enquiry leading to dissatisfaction.
Banking
Refusal of loyalty bonus
Closed
26/3/2024
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Brian
•
March 18, 2024
Customer seeking loyalty bonus of 0.1% from judo bank for term deposit, with apology requested.
Banking
Set up and refund issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Customer frustrated with judo bank's incompetence in setting up term deposits, requests refunds, reinstatement, and no loss of interest.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Financial hardship request
Closed
24/6/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leilani
Financial hardship request
Leilani
•
June 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Email address update
Closed
6/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lili
Email address update
Lili
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Lack of response to enquiry
Closed
15/4/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Lack of response to enquiry
Kelly
•
April 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Refusal of loyalty bonus
Closed
26/3/2024
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Refusal of loyalty bonus
Brian
•
March 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Judo Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Judo Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Judo Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Judo Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Judo Bank
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Judo Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Judo Bank
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