I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Verified
CBA
partners with Ajust
CBA Complaints
The best way to resolve complaints with CBA
CBA is Australia's largest bank. With over 16 million customers, it makes sense that CBA receives lots of complaints. Unlike the other big banks, CBA shares its complaint numbers in its Annual Report. In 2021-22, CBA received almost one million complaints. CBA sends emails from individual members of its complaint team (rather than a generic inbox), offering a more human experience for customers. CBA is also known as CommBank and the Commonwealth Bank.
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Have a complaint? Click below to resolve your issue with CBA
Have a complaint? Click below to resolve your issue with CBA
Ajust is putting pressuring on
CBA
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Account frozen by bank
Unresolved
Sent
22/7/2024
Account frozen by bank
Peter
•
July 22, 2024
Accounts inoperable, mobility issue
Outcome Sought
Apology
Compensation
Other
Staff rudeness and incompetence
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Staff rudeness and incompetence
Amanda
•
July 12, 2024
Customers inconvenienced
Outcome Sought
Apology
Compensation
Other
Banking
Delayed payment
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pia
Delayed payment
Pia
•
July 10, 2024
Left out of pocket
Outcome Sought
Apology
Compensation
Other
Banking
Account closure
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashlin
Account closure
Ashlin
•
July 10, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Banking
Missing money transfer
Closed
5/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nabil
Missing money transfer
Nabil
•
June 21, 2024
Money not deposited for water charges
Outcome Sought
Apology
Compensation
Other
Banking
Charged fee for apple pay
Closed
28/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Toby
Charged fee for apple pay
Toby
•
June 20, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Outstanding payment issue
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Serio
Outstanding payment issue
Serio
•
June 17, 2024
Customer is being withheld $6,468
Outcome Sought
Apology
Compensation
Other
Banking
Account closure
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bret
Account closure
Bret
•
June 17, 2024
Unable to support self
Outcome Sought
Apology
Compensation
Other
Banking
Disputed transactions
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Disputed transactions
Samantha
•
June 16, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Stop passbook use
Closed
1/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Produit
Stop passbook use
Produit
•
June 16, 2024
Affecting pension payments
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
CBA
To Listen
Live Campaign
Do you manage complaints for
CBA
?
Account frozen by bank
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
July 22, 2024
Customer accuses cba of freezing accounts, breaching privacy, and accusing of being scammed while trading crypto. seeking action from regulatory bodies.
Staff rudeness and incompetence
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Amanda
•
July 12, 2024
Staff at morrisset bank rude and incompetent, closing during posted hours, inconveniencing customers.
Banking
Delayed payment
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pia
Pia
•
July 10, 2024
Delayed payment caused financial loss, seeking $500 compensation.
Banking
Account closure
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashlin
Ashlin
•
July 10, 2024
Customer seeking apology and account reopening from cba due to inconvenience of account closure without suspicious activities.
Banking
Missing money transfer
Closed
5/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nabil
Nabil
•
June 21, 2024
Customer seeks investigation from cba for missing water payment deposited into landlord's account, encounters unhelpful branch manager.
Banking
Charged fee for apple pay
Closed
28/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Toby
Toby
•
June 20, 2024
Customer seeking refund for fee charged by cba for using apple pay with online wagering account without prior knowledge.
Banking
Outstanding payment issue
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Serio
Serio
•
June 17, 2024
Customer complaint regarding cba mistaking burial payment as part of aldo katalinic's estate, seeking resolution.
Banking
Account closure
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bret
Bret
•
June 17, 2024
Customer seeking to open account with cba after release from jail, requesting reconsideration of decision to cease relationship.
Banking
Disputed transactions
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Samantha
•
June 16, 2024
Customer disputes transactions on card connected to google wallet, claiming ex-partner hacked gmail account and bank wrongly rejected dispute.
Banking
Stop passbook use
Closed
1/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Produit
Produit
•
June 16, 2024
Customer upset with cba for wanting to stop passbook use, seeking apology and continuation of pension payments to passbooks.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Missing money transfer
Closed
5/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nabil
Missing money transfer
Nabil
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Charged fee for apple pay
Closed
28/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Toby
Charged fee for apple pay
Toby
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Stop passbook use
Closed
1/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Produit
Stop passbook use
Produit
•
June 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer Service
Closed
5/9/2023
Sent
17/8/2023
AJust offered me support all the way during my disputing with my financial institutions.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hanan
Customer Service
Hanan
•
August 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fees / Payments
Closed
14/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Fees / Payments
Douglas
•
August 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
11/8/2023
Sent
4/8/2023
Great site, great service. They provide a systematic approach which assists in being able to define a complaint, track the complaint and ensure the other party attends to it at senior level. Highly recommend this to many of us novices who hopefully infrequently need to raise a formal complaint against a business beyond just talking to a support person in that business.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Transactions
Paul
•
August 4, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
2/8/2023
Sent
1/8/2023
Fantastic results.thanks very much
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Israel
Transactions
Israel
•
August 1, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fees / Payments
Closed
18/8/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nireesha
Fees / Payments
Nireesha
•
July 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
31/7/2023
Sent
24/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Transactions
Mark
•
July 24, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
20/6/2023
Sent
15/6/2023
Dissatisfied with the results of the bank’s ‘investigation’
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ellie
Transactions
Ellie
•
June 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
CBA
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
CBA
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
CBA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
CBA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
CBA
Complaint Policy
www.commbank.com.au/support/compliments-and-complaints/customer-complaint-guide.html
Details missing. Help fill in the gaps.
Common issues related to
CBA
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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CBA
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NAB
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