I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ross
Verified
ANZ
partners with Ajust
ANZ Complaints
The best way to resolve complaints with ANZ
The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.
Get heard by ANZ
Live
Join our campaign
Have a complaint? Click below to resolve your issue with ANZ
Have a complaint? Click below to resolve your issue with ANZ
Ajust is putting pressuring on
ANZ
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Account closure
Unresolved
Sent
16/7/2024
Account closure
Ross
•
July 16, 2024
Unable to close account
Outcome Sought
Apology
Compensation
Other
Fraudulent transaction
Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivanka
Fraudulent transaction
Ivanka
•
July 15, 2024
Unable to access $17,650
Outcome Sought
Apology
Compensation
Other
Banking
Unpaid overdraft
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Unpaid overdraft
Keith
•
July 10, 2024
Financial burden, stress
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect address
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Incorrect address
William
•
June 25, 2024
Receiving mail for wrong person
Outcome Sought
Apology
Compensation
Other
Banking
Unpaid funds for partner's release
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Unpaid funds for partner's release
Dianne
•
June 24, 2024
Partner still in jail
Outcome Sought
Apology
Compensation
Other
Banking
Bad customer service
Closed
4/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Bad customer service
Monica
•
June 19, 2024
Emotional distress
Outcome Sought
Apology
Compensation
Other
Banking
Money stuck in machine
Closed
16/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Money stuck in machine
Donna
•
June 16, 2024
Unable to access full amount
Outcome Sought
Apology
Compensation
Other
Banking
Interest not as advertised
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rob
Interest not as advertised
Rob
•
June 10, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Lost card and pin
Closed
25/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keran
Lost card and pin
Keran
•
June 4, 2024
Unable to access money
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
18/8/2023
Sent
14/8/2023
Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Verlaine
Transactions
Verlaine
•
August 14, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ANZ
To Listen
Live Campaign
Do you manage complaints for
ANZ
?
Banking
Account closure
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ross
Ross
•
July 16, 2024
Customer is having trouble closing a business account at anz due to lack of assistance from bank staff.
Fraudulent transaction
Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivanka
Ivanka
•
July 15, 2024
Ivanka is seeking the return of $17,650 from anz after her friend's account was closed due to a fraud investigation.
Banking
Unpaid overdraft
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Keith
•
July 10, 2024
Customer seeks repayment of interest and clearance of loan due to bank error during business sale settlement.
Banking
Incorrect address
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
William
•
June 25, 2024
Customer complaining about receiving mail for wrong person, requesting anz to stop sending letters and suggesting contacting police to find the person.
Banking
Unpaid funds for partner's release
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Dianne
•
June 24, 2024
Customer seeking release of funds from anz for partner's jail release in malaysia, bank holding $50,000 payments, requesting resolution.
Banking
Bad customer service
Closed
4/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Monica
•
June 19, 2024
Customer upset with teller at anz bondi junction, seeking apology and accountability. considering moving funds due to disrespectful behavior.
Banking
Money stuck in machine
Closed
16/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Donna
•
June 16, 2024
Customer seeking £200 and apology from anz due to atm issue at sainsbury store in london, money stuck in machine.
Banking
Interest not as advertised
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rob
Rob
•
June 10, 2024
Seeking $80,000 in lost interest and apology from anz for unresolved issue with business cash management accounts.
Banking
Lost card and pin
Closed
25/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keran
Keran
•
June 4, 2024
Customer unable to access savings account due to lost card and lack of pin, app, or crn. unable to contact anz for assistance.
Banking
Transactions
Closed
18/8/2023
Sent
14/8/2023
Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Verlaine
Verlaine
•
August 14, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Fraudulent transaction
Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivanka
Fraudulent transaction
Ivanka
•
July 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Bad customer service
Closed
4/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Bad customer service
Monica
•
June 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Money stuck in machine
Closed
16/7/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Money stuck in machine
Donna
•
June 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Lost card and pin
Closed
25/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keran
Lost card and pin
Keran
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
18/8/2023
Sent
14/8/2023
Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Verlaine
Transactions
Verlaine
•
August 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer Service
Closed
13/8/2023
Sent
6/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clinton
Customer Service
Clinton
•
August 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
17/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
John
•
July 31, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
4/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
John
•
July 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
4/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
John
•
July 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
9/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hayley
Transactions
Hayley
•
July 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ANZ
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
ANZ
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right people at ANZ so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell ANZ how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Consider how you’d like ANZ to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
Help ANZ by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help ANZ work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
Sharing relevant documentation can help ANZ identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
ANZ
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
ANZ
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
ANZ
Post
ANZ Customer Resolution Team, Locked Bag 4050, South Melbourne VIC 3205
Details missing. Help fill in the gaps.
Online
www.anz.com.au/support/contact-us/complaints/complaint-form/
Details missing. Help fill in the gaps.
Complaint Policy
www.anz.com.au/content/dam/anzcomau/documents/pdf/support/complaints/anz-complaint-guide-en.pdf
Details missing. Help fill in the gaps.
Common issues related to
ANZ
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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ANZ
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
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