I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avis
ANZ Complaints
The best way to resolve complaints with ANZ
The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.
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COMPLAINTS SENT THROUGH AJUST
Access to Internet Banking
Closed
21/3/2025
Sent
20/3/2025
Access to Internet Banking
Avis
•
March 20, 2025
Outcome Sought
Apology
Compensation
Other
Offer not honored
Closed
6/2/2025
Sent
4/2/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonina
Offer not honored
Antonina
•
February 4, 2025
Disappointment and inconvenience
Outcome Sought
Apology
Compensation
Other
Missing reward points
Closed
4/2/2025
Sent
3/2/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Missing reward points
Alex
•
February 3, 2025
Disrupted plans and caused inconvenience
Outcome Sought
Apology
Compensation
Other
Delay in transfer clearance
Closed
25/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bruce
Delay in transfer clearance
Bruce
•
January 20, 2025
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
18/8/2023
Sent
14/8/2023
Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Verlaine
Transactions
Verlaine
•
August 14, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
13/8/2023
Sent
6/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clinton
Customer Service
Clinton
•
August 6, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
17/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
John
•
July 31, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
9/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hayley
Transactions
Hayley
•
July 27, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
4/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
John
•
July 27, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
4/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
John
•
July 27, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
ANZ
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst ANZ is typically a reliable bank that serves around 6 million customers, occasionally there are issues that need fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
ANZ
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right people at ANZ so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell ANZ how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Consider how you’d like ANZ to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
Help ANZ by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help ANZ work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
Sharing relevant documentation can help ANZ identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
ANZ
We handle everything for you, get started for free.
How to contact
ANZ
Post
ANZ Customer Resolution Team, Locked Bag 4050, South Melbourne VIC 3205
Details missing. Help fill in the gaps.
Online
www.anz.com.au/support/contact-us/complaints/complaint-form/
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.anz.com.au/content/dam/anzcomau/documents/pdf/support/complaints/anz-complaint-guide-en.pdf
Details missing. Help fill in the gaps.
Common issues related to
ANZ
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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ANZ
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