HSBC

Complaints

Won't answer I paid some online payments money came.out of account but didn't go to the company I was paying and there's no record on hsbc account

I made an international USD transfer even though all the details were correct the money has never made it to the person i sent it to nor has the money been returned to my account. After multiple phone calls emails and visits to my home branch in Adelaide the money has not been returned into my account. All i get is constant email saying it is being looked at and we need 5 days, then another 10 days and again another 10 days. I made the transfer on 12 of February 2024 and today it's 6th of April. I guess HSBC customer service is non existent and this is how they treat a loyal customer who has ben banking with them for almost 20 years and no only in Australia but has accounts with HSBC in another for 20 years.

They have charged me a fee for PEXA of over $220 for a service I did not use as I had used my own funds to pay off loan. They ignore my emails asking for a refund. I have sent 3.

I have been trying to get a discharge aurthority for well over a month. I keep getting ignored and no action. If I do not get the confirmation I will lose my over 20k deposits

For some reason the bank has decided to suspend my account about 6 months ago Numerous attempts to contact them has not been able to resolve the issue and get my account active And I have not been told why this has occurred which is very poor and lacks transparency

Hi, I have a personal bank account with me bank and joint account with hsbc and plus my wife personal account with hsbc. After doing research of earning a passive income I came across online that by doing P2P transactions with Binance Australia I can make small commission by buying and selling crypto. So I started doing this transactions of buying low and selling little higher . Me bank offered services of Payid which is preferred by lot of sellers so use this bank account for selling and hsbc was my option of buying as it provided osko payment. I did research online that Binance Australia is legal with abn and its p2p services is allowed and legal in Australia. Unknowingly that bank would hate this sort of transactions. I and my wife work very hard and save some money to start this business. Firstly me bank block my account on Saturday which I thought is a normal block but on Monday I got an email from them saying they are closing my account due to transactional activity carried last week. After lot of emails to me bank explaining my situation they still didn’t listen to me and cancel my account and block my funds with them around 1796$ and send me account closure letter. I stopped doing this trades on Monday after letter from me bank. Then Wednesday afternoon hsbc block my and my wife’s account highlighting 3 transactions which one 1 transactions was received from me bank and last two transactions was payment from seller which I got money from trading p2p and I transfer that money to my wife personal account. We had our life saving of 10000$ in my wife HSBC account and 2000$ in our joint account all locked. They called us today to Perth but we live busselton to verify our id . Our primary account was hsbc so after locking we cannot access funds . We don’t have money currently to buy food eventually we broke our son piggy bank and put some fuel to get our id check done in perth. We explained all this to person in hsbc branch with little help . We are in problem now bcoz locking our main account we cannot pay mortgage repayments , our day to day expenses. I told them I happy to provide access to my Binance account or order receipts as proof as it was genuine buy and sell transactions done. But no help. We are devastated our life saving is hanging online with no help from bank. Please please someone help and get us to right direction to solve this problem. We never knew this nor bank warn us otherwise we would have not done this business. Please help

Hey I'm Vishal verma I used fortune base coins crypto trading I collect 75000 ustd but I want withdraw in my India account why you not extra charges exchange fee

On Wednesday 26th October I withdrawed $4000 went to Hurstville branch HSBC deposited the lot plus $150 atm machine the machine unfunctioned and I had no time to even take a photo as my money was stuck and the card just about to get eaten up then I got the card out great difficulty and the thing gave me $150 only I was sick I called the bank got hardly no help from now they still haven't refunded my money it's in there machine this bank is a scam I am never gonna stop a current affair is next they are a disgrace no call they hide behind emails all I have is my st george bank receipt that states I withdrawed $4000 that day to transfer to HSBC you have put me in a financial situation where I'm struggling I'm a dialysis and u have collected my money I will be claiming compensation

I had money transferred from my Regional Australia Bank to the HSBC Bank into an account opened in my name by a third party as part of a scam. The HSBC Bank deny responsibility for the loss of my money since I am not the customer who opened the account, I have been working with AFCA to resolve this issue and received a statement from them they cannot assist even though my bank requested the HSBC bank to stop the transfer within three hours of the transfer and to freeze the account to prevent loss of the funds, I also spoke by phone to the HSBC requesting their staff to also lock the account however within 12 hours the amount in excess of $35,000 disappeared. I have had many discissions with AFCA and the HSBC Bank but the HSBC Bank stated that since I was not a registered customer even though details from the Latitude Financial Data breach was used to open an online account in my name with the HSBC Bank with no positive identity check to prove my identity. It appears that the HSBC Bank is using a financial loophole to deny responsibility by a staff member named Zoe who will not talk to me or AFCA on this issue, Ray Wilkie 0416056244

To whom it may concern, I, Jargaltuya Tsendsuren (1979/04/15) am writing you to inform that I am subject to online fraud and scam as someone illegally access to my bank account and withdraw some money from my account which I have not accessed to since 2015. This is because it has been expired and I was not able to extend it as I have been living overseas since 2015. I also tried to contact you from Mongolia several times . Unfortunately, it has not been successful. I used to live in Perth, Australia for your information. I have not accessed to my personal email, jargaltuya_ts@hotmail.com and jargaltuya_ts@outlook.com which I had registered with your bank located in ST GEORGE ST, Perth, WA due to password issues AND my email account is full and ran out of the storage space which I have been trying to sort out very soon. Meanwhile, please contact me via my other address: nowprintthem@gmail.com and mobile number: 97685168979 for further information.