I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheng
Verified
AGL
partners with Ajust
AGL Complaints
The best way to resolve complaints with AGL
AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30% of AGL complaints were escalated to a local ombudsman, the highest rate of the major energy retailers. But AGL has a good record of resolving complaints made through Ajust.
Get heard by AGL
Live
Join our campaign
Have a complaint? Click below to resolve your issue with AGL
Have a complaint? Click below to resolve your issue with AGL
Ajust is putting pressuring on
AGL
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Unsuccessful internet connection
Unresolved
Sent
10/7/2024
Unsuccessful internet connection
Cheng
•
July 10, 2024
Unable to use internet, mental and emotional distress
Outcome Sought
Apology
Compensation
Other
Energy
Contact details update
Unresolved
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jad
Contact details update
Jad
•
June 22, 2024
Unable to update contact details
Outcome Sought
Apology
Compensation
Other
Energy
Billing error
Closed
29/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Billing error
Catherine
•
June 21, 2024
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged for years
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Overcharged for years
Carolyn
•
June 20, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Overcharging
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Overcharging
Sarah
•
June 15, 2024
Traumatic, drawn out
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clive
Overcharged
Clive
•
May 29, 2024
Charged for already paid amount
Outcome Sought
Apology
Compensation
Other
Energy
Exorbitant final bill
Unresolved
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Exorbitant final bill
Nathan
•
May 9, 2024
Distressing, lack of communication
Outcome Sought
Apology
Compensation
Other
Energy
Incorrect billing
Unresolved
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xiaoliang
Incorrect billing
Xiaoliang
•
May 9, 2024
Paid extra 20000kwh in 7 years
Outcome Sought
Apology
Compensation
Other
Energy
Cost-effective plan
Closed
24/6/2024
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Cost-effective plan
Mary
•
May 8, 2024
Seeking value
Outcome Sought
Apology
Compensation
Other
Energy
Review of account
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maksim
Review of account
Maksim
•
May 3, 2024
Cost of living on the rise
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
AGL
To Listen
Live Campaign
Do you manage complaints for
AGL
?
Unsuccessful internet connection
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheng
Cheng
•
July 10, 2024
Customer unable to connect to internet with agl service, billed $218 aud for modem and service despite unresolved issue, requesting bill waiver.
Energy
Contact details update
Unresolved
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jad
Jad
•
June 22, 2024
Customer seeking assistance from agl to update contact details, notify property sale, and address account arrears for mother in aged care.
Energy
Billing error
Closed
29/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Catherine
•
June 21, 2024
Customer seeks apology from agl for misinformation regarding payment for electricity bill causing stress and inconvenience.
Energy
Overcharged for years
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Carolyn
•
June 20, 2024
Customer seeks $15000 refund for overcharging by agl due to incorrect household size, now paying less with alinta energy.
Energy
Overcharging
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
June 15, 2024
Customer seeks $250 refund and apology from agl for overcharging, despite proof of absence and average bill of $60.
Energy
Overcharged
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clive
Clive
•
May 29, 2024
Customer seeking refund of $94.46 from agl for double payment, complaint not resolved by representative.
Energy
Exorbitant final bill
Unresolved
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Nathan
•
May 9, 2024
Customer seeks apology, fair resolution for exorbitant final bill issue, requests communication via email, urges amicable and transparent resolution.
Energy
Incorrect billing
Unresolved
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xiaoliang
Xiaoliang
•
May 9, 2024
Customer seeks refund + interest from agl for 7 years of overpayment due to neighbor's meter mix-up in unit 4.
Energy
Cost-effective plan
Closed
24/6/2024
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
May 8, 2024
Customer seeks cost-effective energy plan review from agl after being with them for 4 years on gas only plan.
Energy
Review of account
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maksim
Maksim
•
May 3, 2024
Customer requesting review of current energy plan for more affordable options due to rising cost of living.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Billing error
Closed
29/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Billing error
Catherine
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Cost-effective plan
Closed
24/6/2024
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Cost-effective plan
Mary
•
May 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Payment delay
Closed
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Payment delay
John
•
April 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Disconnection not processed
Closed
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Siu sing
Disconnection not processed
Siu sing
•
March 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Customer Service
Closed
3/8/2023
Sent
2/8/2023
Helped enormously..after the incredible frustration of no answers at all from AGL over too much unacceptable time...contacted Ajust to see almost immediate positive action..immense appreciation THANK YOU AJUST
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Customer Service
Elizabeth
•
August 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
20/7/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Derbie
Fees / Payments
Derbie
•
July 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
15/7/2023
Sent
9/7/2023
Very helpful. Kept me informed. Would reccommend
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Fees / Payments
Mark
•
July 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
9/5/2023
Sent
7/4/2023
AGL has always been affordable until now
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Salvarosa Investments
Fees / Payments
Salvarosa Investments
•
April 7, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
29/3/2023
Sent
23/3/2023
Usually am happy with AGL but I have never had a bill this high am on a disability pension when I received it I was really stressed
I though how am I gonna pay this
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Fees / Payments
Maria
•
March 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Other
Closed
28/3/2023
Sent
23/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Other
Amanda
•
March 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
AGL
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
AGL
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
AGL
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
AGL
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
AGL
Complaint Policy
www.agl.com.au/help-support/contact-us/complaints
Details missing. Help fill in the gaps.
Common issues related to
AGL
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
AGL
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
1st Energy
1st Energy
1st Energy
Alinta Energy
Alinta Energy
Alinta Energy
EnergyAustralia
EnergyAustralia
EnergyAustralia
Origin Energy
Origin Energy
Origin Energy