AGL

Complaints

With the cost of living on the rise, I am eager to ensure that my current home energy plan, the Flexible Saver, is the most economical option available. Having been with AGL for approximately four years, I am requesting a review of my account to determine if there is a more affordable plan that suits my needs.

As a long-standing AGL customer of over five years, I am reaching out to ensure that my current home energy plan, the Value Saver, is still the most cost-effective option given the rising cost of living. Could you please review my account and inform me if there is a more affordable plan available that suits my needs?

Hi, I have been charged roughly $12,000 for my electricity bill, I did contacted my own electrician as well who climbed there is no way we can receive that much bill. I have been going back-and-forth with AGL and they giving me very little discount, this is something that I can’t afford. I am pretty sure there is something wrong with their meter or readings, did wanted to change the meter but they did not, I only had some visits.

I'm concerned I'm not on the best available deal for my gas service. With the rising cost of living, I want to make sure I'm on the best available plan for my needs. I would like AGL to review my account and let me know if there's a lower price plan available that fits my needs.

Since October 2023 I have attempted numerous times to get my solar credits payed into my account. Each time I was passed up the line and then told the credits would be in my account within 5 working days. The last time I attempted to receive my credits I was told that because of the government energy payment that I could not recieve all of my credits to which I replied that it was not a problem and to leave the amount as a buffer. I was then told that they needed my bank account details even though they had payed into my account before. After nearly 6 months of waiting I joined Bill Hero and went to another provider on the 5th of April and AGL have at this stage contacted my or given me my credit back. My wife has Lymphodema and this year we have had to hire a machine to help contain it, the credit which is over a thousand dollars was earmarked to help purchase the machine outright. All we want is our money in our account.

I have been paying 50 dollars each for gas & electricity every fortnight out of my pension for last 2years because of a missed isymentvin 2022 AGL decided to disconnected gas 2yrs later now want to disconnect electricity as I’m in arrears cannot afford to pay 1/2 of full bill Then later in day police came to my door for a welfare check

There is no power in my house from 10.30 am. Till 8 pm the issue is unresolved and when you call Endeavour energy you only get automated messages.

I received a bill three times the normal amount. The first conversation was on the 27th. I then called the next day to provide the metre reading. I then called on the 16th of march to follow up where he told me there had been a problem with the read and I would be issued a new bill. I then followed up on the 26th of march to be told no that’s the correct amount with no other help offered. I have screenshots of all of the contradicting conversations.

I am writing to express my dissatisfaction with the recent billing experience I encountered with AGL Energy. As a loyal customer for nearly two years, I have always appreciated the consistency and transparency in your billing practices. However, the final bill I received upon moving out of my studio apartment was shockingly exorbitant, totalling $790.78. Throughout my tenancy, my monthly bills consistently ranged between $150-$200, which was reasonable considering my minimal energy consumption in a small living space. The sudden spike in the final bill raises serious concerns regarding its accuracy and transparency. Despite reaching out to your customer service through the app for clarification, I was met with inadequate responses that failed to address my concerns satisfactorily. The inability to provide a clear explanation or offer any resolution beyond a dismissive "it is what it is" response was deeply disappointing and unprofessional. Furthermore, I must bring to your attention an error in the billing address listed on the invoices. The correct address of my residence is 119/88 King Street, Newtown NSW 2042, whereas the bills inaccurately state 119/74 King Street. I can provide documented evidence to support this discrepancy. In light of these issues, I am formally requesting to pay the average monthly bill amount as the final payment and refuse to comply with the unreasonable amount stated on the bill. I trust that AGL Energy, as a reputable energy provider, will rectify this matter promptly and ensure fair and transparent billing practices for all customers.

I disconnected gas through the apps, but still request us to pay the bill afterwards as they said it was not disconnected successfully. They did not send the confirmation letter through the system, but request custom to pay extra