I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caroline
Ergon Energy Complaints
The fastest way to resolve your Ergon Energy complaint
Ergon Energy is a government-owned energy retailer that supplies customers in regional Queensland. In 2021-22, about 1% of Ergon customers made complaints to the retailer and about 1% of these complaints progressed to the energy ombudsman in Queensland. Ergon is reported to have a very long call wait time of almost 10 minutes, with only 1 in 5 calls to Ergon answered within 30 seconds.
COMPLAINTS WE'VE TAKEN CARE OF
Energy
Phone contact issue
Unresolved
Sent
20/6/2024
Phone contact issue
Caroline
•
June 20, 2024
Unable to connect power
Outcome Sought
Apology
Compensation
Other
Energy
Long hold time
Closed
27/6/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Long hold time
Ian
•
June 19, 2024
Wasted time, 2 hours wasted this week alone
Outcome Sought
Apology
Compensation
Other
Energy
Dogs labeled as unrestrained
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Dogs labeled as unrestrained
Peter
•
June 10, 2024
Received note in mailbox
Outcome Sought
Apology
Compensation
Other
Energy
Unrestrained dog
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Warren
Unrestrained dog
Warren
•
May 28, 2024
Meter couldn't be read
Outcome Sought
Apology
Compensation
Other
Energy
Long wait time for calls
Unresolved
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Long wait time for calls
Terence
•
May 15, 2024
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Energy
Incorrect test results
Unresolved
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Incorrect test results
Wayne
•
May 12, 2024
Decreased solar credit
Outcome Sought
Apology
Compensation
Other
Energy
Not getting best deal
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dulcie
Not getting best deal
Dulcie
•
April 30, 2024
Concerned about costs rising
Outcome Sought
Apology
Compensation
Other
Energy
Long wait times for refund
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janette
Long wait times for refund
Janette
•
April 23, 2024
Urgent need for refund due to daughter's poor health
Outcome Sought
Apology
Compensation
Other
Energy
Not reading metre
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dixie
Not reading metre
Dixie
•
April 19, 2024
Metre not read
Outcome Sought
Apology
Compensation
Other
Energy
Can't open self meter read
Unresolved
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Can't open self meter read
Robert
•
April 13, 2024
Being overcharged
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Ergon Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Ergon Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Ergon Energy
We handle everything for you, results guaranteed.
How to contact
Ergon Energy
Online
www.ergon.com.au/retail/help-and-support/feedback/retail-feedback-form
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.ergon.com.au/network/help-and-support/complaints-management-policy
Details missing. Help fill in the gaps.
Common problems with
Ergon Energy
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Ergon Energy
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