I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
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Lumo Energy
partners with Ajust
Lumo Energy Complaints
The best way to resolve complaints with Lumo Energy
Lumo Energy is an Australian-owned company. It operates in Victoria and South Australia, and has been wholly owned by Snowy Hydro since 2014. According to the AER, they had 387 complaints in the third quarter of the 2021-2022 period.
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Have a complaint? Click below to resolve your issue with Lumo Energy
Have a complaint? Click below to resolve your issue with Lumo Energy
Ajust is putting pressuring on
Lumo Energy
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Cost-effective plan
Closed
Sent
30/4/2024
Cost-effective plan
Carolina
•
April 30, 2024
Worried about increasing cost of living
Outcome Sought
Apology
Compensation
Other
Energy
High bill cost
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nydia
High bill cost
Nydia
•
April 17, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Increasing weekly payments
Unresolved
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corrissa
Increasing weekly payments
Corrissa
•
January 11, 2024
Customer can't afford
Outcome Sought
Apology
Compensation
Other
Energy
refusal to accept cheaper basic plan
Closed
6/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
refusal to accept cheaper basic plan
Simon
•
September 22, 2023
charging higher victoria default rate
Outcome Sought
Apology
Compensation
Other
Energy
charged for gas usage
Closed
3/10/2023
Sent
11/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Husein
charged for gas usage
Husein
•
September 11, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Waiting nearly 2hours to speak to an operator
Closed
26/9/2023
Sent
31/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Waiting nearly 2hours to speak to an operator
Jennifer
•
August 31, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Customer Service
Closed
31/7/2023
Sent
21/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Customer Service
Jennifer
•
July 21, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Incorrect billing amount
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Incorrect billing amount
Robin
•
Customer charged extra
Outcome Sought
Apology
Compensation
Other
High gas bill
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chenfei
High gas bill
Chenfei
•
Financial burden on family
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Lumo Energy
To Listen
Live Campaign
Do you manage complaints for
Lumo Energy
?
Energy
Cost-effective plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Carolina
•
April 30, 2024
Customer concerned about cost-effectiveness of home energy plan with lumo energy, requesting review for more affordable option.
I'm worried that I might not be getting the most cost-effective plan for my home energy. Given the increasing cost of living, it's important for me to ensure that I'm on the most suitable plan. Could Lumo Energy please check my account and inform me if there's a more affordable option that meets my requirements?
Energy
High bill cost
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nydia
Nydia
•
April 17, 2024
Customer complains about skyrocketing bills compared to neighbors and friends, questioning cost increase over last 3 bills.
My bill has sky rocketed. I live in my own and work full time and my bills are higher 3 times higher then my neighbours similar house and living conditions. My bills are also higher then friends with a family of 7 and 3 times higher ten same time two years ago. I’m questioning the cost over my last 3 bills.
Energy
Increasing weekly payments
Unresolved
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corrissa
Corrissa
•
January 11, 2024
Complaint about increased weekly payments without permission and unreasonable increase in bills.
They keep increasing my weekly payments without my permission I can’t afford more then $50 a week I’m currently paying over $100 a week I do not use more power then I used to get my bills have tripled to an unreasonable amount
Energy
refusal to accept cheaper basic plan
Closed
6/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Simon
•
September 22, 2023
They have refused to attempt my request to accept their cheaper basic plan and continue to charge higher victoria default rate
They have refused to attempt my request to accept their cheaper basic plan and continue to charge higher victoria default rate
Energy
charged for gas usage
Closed
3/10/2023
Sent
11/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Husein
Husein
•
September 11, 2023
I got charged for gas usage from july 9th till 31th july over $201 and we were away from June 18th till august 1st, so I'm questioning july period of payment that I was away.
Energy
Waiting nearly 2hours to speak to an operator
Closed
26/9/2023
Sent
31/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
August 31, 2023
I am waiting to speak to a operator
Have been waiting over an hour and half
Wanting to talk about my current gas and electricity plan
If this is how you treat your customers I might go elsewhere
Jennifer Bruce
0408912834
Energy
Customer Service
Closed
31/7/2023
Sent
21/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
July 21, 2023
Energy
Incorrect billing amount
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Robin
•
Customer is complaining about receiving a $400 bill from lumo energy despite being up to date with payments. they find the situation ridiculous.
Im currently up to date last bill 15/5..and next bill due 15/6<br />And I got bill for $400<br />This is getting a bit ridiculous <br />Just sending bill Willy nilly It's got to stop<br />It's got i
High gas bill
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chenfei
Chenfei
•
Customer complains about an excessive gas bill of over $1400, seeking review and assistance due to financial strain on their family.
I am writing to complaint regarding my recent gas bill, which has increased to an unprecedented amount of over $1400. This sum is nearly double what I was charged during the same period last year, and I find it both unreasonable and unsustainable for my household.<br /><br />As a single mother with two school-aged children, I am extremely cautious about our gas usage. Given our lifestyle, which includes frequent takeout meals, minimal home cooking, and the fact that we are not home during the day due to school and work commitments, it is inconceivable that our gas consumption could justify such an exorbitant charge.<br /><br />This unexpected and excessive bill places a significant financial burden on my family, which is particularly concerning given our careful and conservative use of gas. I respectfully request a thorough review and explanation of this bill. Additionally, I would appreciate any assistance or adjustments that can be made to rectify this situation and prevent such occurrences in the future.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Cost-effective plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Cost-effective plan
Carolina
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
refusal to accept cheaper basic plan
Closed
6/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
refusal to accept cheaper basic plan
Simon
•
September 22, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
charged for gas usage
Closed
3/10/2023
Sent
11/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Husein
charged for gas usage
Husein
•
September 11, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Waiting nearly 2hours to speak to an operator
Closed
26/9/2023
Sent
31/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Waiting nearly 2hours to speak to an operator
Jennifer
•
August 31, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Customer Service
Closed
31/7/2023
Sent
21/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Customer Service
Jennifer
•
July 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Lumo Energy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Lumo Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Lumo Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Lumo Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Lumo Energy
Complaint Policy
https://www.lumoenergy.com.au/help/#makingcomplaint
Details missing. Help fill in the gaps.
Common issues related to
Lumo Energy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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