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My complaint was closed by Ajust.
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Daniel
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EnergyAustralia
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EnergyAustralia Complaints
The best way to resolve complaints with EnergyAustralia
EnergyAustralia is one of the biggest retailers of gas and electricity in Australia. There were over 18,000 complaints made to EnergyAustralia in 2021-22, a slight increase on the year before (according to reports from the regulator). EnergyAustralia also had the longest average call wait time of the big 3 retailers. EnergyAustralia consistently resolves complaints from Ajust.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Wrong energy plan
Unresolved
Sent
8/5/2024
Wrong energy plan
Daniel
•
May 8, 2024
Still receiving bills under old plan
Outcome Sought
Apology
Compensation
Other
Energy
Incorrect estimated bill
Unresolved
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bree-anna
Incorrect estimated bill
Bree-anna
•
May 4, 2024
Financially burdened
Outcome Sought
Apology
Compensation
Other
Energy
High bills
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
High bills
Andrea
•
April 29, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Expensive bill
Closed
29/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Swostika
Expensive bill
Swostika
•
April 25, 2024
Customer is worried and frustrated
Outcome Sought
Apology
Compensation
Other
Energy
Power disconnection
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Power disconnection
Graeme
•
April 15, 2024
Unable to move out and clean properly
Outcome Sought
Apology
Compensation
Other
Energy
Cost of living rebate
Closed
2/4/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Cost of living rebate
Mary
•
March 13, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Pension concession deduction
Unresolved
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Pension concession deduction
Craig
•
March 4, 2024
Received incorrect bill
Outcome Sought
Apology
Compensation
Other
Energy
Refund not received
Closed
29/2/2024
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adele
Refund not received
Adele
•
February 28, 2024
Continued billing
Outcome Sought
Apology
Compensation
Other
Energy
High electricity bill
Unresolved
Sent
23/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leesa
High electricity bill
Leesa
•
February 23, 2024
Increase in account balance
Outcome Sought
Apology
Compensation
Other
Energy
Customer service
Unresolved
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Customer service
John
•
February 13, 2024
Frustration, looking for another provider
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
EnergyAustralia
To Listen
Live Campaign
Do you manage complaints for
EnergyAustralia
?
Energy
Wrong energy plan
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Daniel
•
May 8, 2024
Energyaustralia failed to switch my energy plan as agreed, resulting in overcharged bills. requesting assessment of prior bills under correct plan.
At the end of my fixed price contract I called EnergyAustralia and requested that I be put on a more efficient energy plan than the default plan. They agreed to do this but never actioned it. I call and complained that I had been put on the wrong energy plan.
My complaint was closed but they never switched my energy plan. They are still sending me bills under the old more expensive plan and not the new plan I should have been switched to.
I have emailed several time and have not had any response. I have had to change energy providers and have outstanding bills under the old plan.
I would like my prior bills to be assessed under the energy plan I should have been on.
Energy
Incorrect estimated bill
Unresolved
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bree-anna
Bree-anna
•
May 4, 2024
Customer seeks correction of bill and apology from energyaustralia for discrepancy in estimated vs actual bill, requesting financial relief.
I was given an estimated bill but then when i questioned the bill i was told is wasn’t an estimate. although looking at my newest bill there is no way my last bill would have been calculated at $1000 but they are still trying to make me pay it. this is not financially doable for me and as per their policy if the estimated bill is different to the bill afterwards they have to correct it but they won’t. i would like my bill to be corrected and/or taken away due to the trouble it has caused us
Energy
High bills
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
Andrea
•
April 29, 2024
Residential customer receiving high electricity bills, seeking resolution from energyaustralia. spa checked, plan changed to flexi, usage still high.
Hi,
I am a residential customer and have been receiving extremely high electricity accounts. The last quarter was $2,556.82 and previous to that quarter $2,458.46. I live in a 3 bedroom townhouse, 2 people. I have a spa that runs every day but have had it checked and nothing out of the ordinary. Energy Australia have changed my plan to flexi which will assist but i can see from my monthly print out some days we use 25.72 kwh. Not sure where else to go accept bring it up with Tom Elliott on 3aw. I cannot keep paying these ridiculous charges
Energy
Expensive bill
Closed
29/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Swostika
Swostika
•
April 25, 2024
Customer received unexpectedly high bill from energyaustralia, believes meter may be faulty. requesting meter check but frustrated with lack of response.
I got so expensive bill that is $585 for 2 people in 3 months. I believe we didn’t use that much electricity and we don’t have solar as well. When I had another electricity provider I never get that much higher amount bill. I used to get around $280 in 3 months. I got higher amount last time as well from this energy australia and this time it is more higher. And I am so worried like how I got that much. I want to request people that If they can send someone from energy australia to check my meter again if there is any issues. I called energy australia to talk about my problem but they didn’t care. So I am so frustrated.
Energy
Power disconnection
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Graeme
•
April 15, 2024
Customer's power was disconnected early by energyaustralia, causing inconvenience and potential extra costs. seeking reimbursement for daily rent charges.
My power was disconnected 3 days early. Energy Australia has admitted this was accidentally shut off too early. Now impossible to move out and do proper cleaning. I have been on the phone currently for 60 minutes with no resolution in sight. If I need to delay clean or moving out I will be charged daily rent. I will expect Energy Australia to pay these costs.
Energy
Cost of living rebate
Closed
2/4/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
March 13, 2024
Customer seeking $1072 rebate from energyaustralia as entitled to cost of living rebate. requesting adjustments to accounts and threatening further action.
Acct No 2267 202 030
As a Queensland concession card holder I am entitled to a total Cost of Living Rebate totalling $1072. That is a rebate of $268 over the past two accounts, September 2023 & December 2023, the account I received this morning, March 2024, and the June 2024 account.
Please make the all the adjustments to my March account as soon as possible and email the new account, as I will not be paying the current account until I have received my adjusted account for September 2023, December 2023 and March 2024.
If I do not receive the correct adjusted account I will take this further. The Queensland Government are paying Energy Australia the above mentioned amounts and you are not deducting from my account.
Thank you
Mary Schuster
Energy
Pension concession deduction
Unresolved
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Craig
•
March 4, 2024
Gas account received without pension concession deduction, seeking discount and apology from energyaustralia.
Received gas account without pension concession deduction.
Account number 9892458068
$164.12
Spoke to assistant 1st march, who advised new statement would be forwarded.
Statement arrived 2nd march
exactly same amount.
Spoke to another assistant today with no outcome achieved, as I did not wish to repeat myself for another half hour or so.
Surely the adjusted invoice can be forwarded without going through all the same questions again.
Regards
Craig Stevens
Energy
Refund not received
Closed
29/2/2024
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adele
Adele
•
February 28, 2024
Customer terminated energyaustralia account, seeking refund. received partial refund but continues to receive new bills despite account closure.
I've been with do do since 20/11/2024 for gas I terminated my account with energy Australia in early November they refunded some money I had over paid but they keep sending me new bills
Energy
High electricity bill
Unresolved
Sent
23/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leesa
Leesa
•
February 23, 2024
Customer is unhappy with energyaustralia's smart meter upgrade suggestion as electricity bill continues to increase despite decreased household size and solar panel setup.
We’ve a client of energy Australia
Client Number 5055130418 .
For the past 12months I’ve engaged with
Energy Australia our Retailer- And it was suggested to upgrade to a smart meter .
Electrician to review our set up of -
-30 solar panels
-Tesla Battery / Tesla data scripts .
Essential Energy - collected data over a month , confirming voltage from street is in order.
For the past 2years our electricity account continues to increase .
Our behaviours have not changed
This time last year there were 4 people residing in house now only 2 people
Why our export isn’t covering most of our bill.
Energy
Customer service
Unresolved
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
February 13, 2024
Customer had a frustrating experience with energyaustralia customer service and is now looking for another provider.
I phoned Energy Australia this morning Tuesday 13th February 24 regarding setting up a direct debit using a credit card for my gas account 3866919731 to avoid paying the credit card fee, the operator was not helpful at all, went over the same things time & time again, asked me a question then speak over me, after 30 minutes I was so frustrated & finished the call, a few minutes later the same person phoned me back going over the same questions, it was such bad experience I am now looking for another provider, at 75 years old this person had NO IDEA how to relate to an elderly person
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Expensive bill
Closed
29/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Swostika
Expensive bill
Swostika
•
April 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Power disconnection
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Power disconnection
Graeme
•
April 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Cost of living rebate
Closed
2/4/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Cost of living rebate
Mary
•
March 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Refund not received
Closed
29/2/2024
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adele
Refund not received
Adele
•
February 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Incorrect billing
Closed
21/1/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Incorrect billing
Carolyn
•
January 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Terrible customer service
Closed
7/1/2024
Sent
28/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Terrible customer service
Maria
•
December 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Not receiving statements
Closed
27/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Not receiving statements
Greg
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Disorganized account management and fraudulent sales practices
Closed
10/12/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zhicheng
Disorganized account management and fraudulent sales practices
Zhicheng
•
November 16, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Last 2 bills are double the amount from last year. I have consumed less.
Closed
14/11/2023
Sent
23/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Last 2 bills are double the amount from last year. I have consumed less.
Kylie
•
October 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Transfer delay
Closed
7/11/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Transfer delay
Sharon
•
October 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
EnergyAustralia
Quick Solutions
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Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
EnergyAustralia
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
EnergyAustralia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
EnergyAustralia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
EnergyAustralia
Online
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Complaint Policy
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Common issues related to
EnergyAustralia
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Businesses like
EnergyAustralia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
1st Energy
1st Energy
1st Energy
AGL
AGL
AGL
Alinta Energy
Alinta Energy
Alinta Energy
Origin Energy
Origin Energy
Origin Energy