I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristen
EnergyAustralia Complaints
The fastest way to resolve your EnergyAustralia complaint
EnergyAustralia is one of the biggest retailers of gas and electricity in Australia. There were over 18,000 complaints made to EnergyAustralia in 2021-22, a slight increase on the year before (according to reports from the regulator). EnergyAustralia also had the longest average call wait time of the big 3 retailers. EnergyAustralia consistently resolves complaints from Ajust.
COMPLAINTS WE'VE TAKEN CARE OF
Pending disconnection notice
Closed
18/1/2025
Sent
7/1/2025
Pending disconnection notice
Kristen
•
January 7, 2025
Significant stress and uncertainty
Outcome Sought
Apology
Compensation
Other
Energy
Wrong transaction
Closed
17/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zarif Mahmud
Wrong transaction
Zarif Mahmud
•
July 8, 2024
Charged $200 incorrectly
Outcome Sought
Apology
Compensation
Other
Energy
Refund delay
Closed
6/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Refund delay
Russell
•
May 29, 2024
Waiting for refund
Outcome Sought
Apology
Compensation
Other
Energy
No rebate received
Unresolved
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maxwell
No rebate received
Maxwell
•
May 28, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Wrong energy plan
Closed
20/6/2024
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Wrong energy plan
Daniel
•
May 8, 2024
Still receiving bills under old plan
Outcome Sought
Apology
Compensation
Other
Energy
High bills
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrea
High bills
Andrea
•
April 29, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Expensive bill
Closed
29/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Swostika
Expensive bill
Swostika
•
April 25, 2024
Customer is worried and frustrated
Outcome Sought
Apology
Compensation
Other
Energy
Customer Service
Closed
7/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Customer Service
Susan
•
July 31, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
31/7/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agnes
Fees / Payments
Agnes
•
July 28, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
7/8/2023
Sent
13/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Fees / Payments
Charles
•
July 13, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
EnergyAustralia
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
EnergyAustralia
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
EnergyAustralia
We handle everything for you, results guaranteed.
How to contact
EnergyAustralia
Online
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Common problems with
EnergyAustralia
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
EnergyAustralia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
1st Energy
1st Energy
1st Energy
AGL
AGL
AGL
Alinta Energy
Alinta Energy
Alinta Energy
Origin Energy
Origin Energy
Origin Energy