I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karyn
Verified
Energex
partners with Ajust
Energex Complaints
The best way to resolve complaints with Energex
Energex is an Australian electricity distribution company that operates in South East Queensland. They provide electricity to residential and commercial customers, ensuring a reliable power supply. Some common complaints about Energex include high electricity bills, frequent power outages, and difficulties in contacting customer service.
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Have a complaint? Click below to resolve your issue with Energex
Have a complaint? Click below to resolve your issue with Energex
Ajust is putting pressuring on
Energex
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Incorrect billing after meter installation
Unresolved
Sent
5/6/2024
Incorrect billing after meter installation
Karyn
•
June 5, 2024
Confusion over billing and solar input
Outcome Sought
Apology
Compensation
Other
Energy
Refuse to answer phone calls
Unresolved
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mel
Refuse to answer phone calls
Mel
•
May 20, 2024
30 minutes wait then hanging up
Outcome Sought
Apology
Compensation
Other
Energy
Control for hot water system
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bryan
Control for hot water system
Bryan
•
May 7, 2024
Hot water system continually on full tariff
Outcome Sought
Apology
Compensation
Other
Energy
Late meter reading
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Late meter reading
Bernard
•
May 7, 2024
Customer had to wait outside for hours
Outcome Sought
Apology
Compensation
Other
Energy
Power disruption not occurred
Closed
6/5/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bryan
Power disruption not occurred
Bryan
•
May 3, 2024
No power outage as expected
Outcome Sought
Apology
Compensation
Other
Energy
Login issue
Unresolved
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Login issue
Gary
•
March 26, 2024
Unable to submit reading
Outcome Sought
Apology
Compensation
Other
Energy
No show for pole replacement
Closed
10/4/2024
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
No show for pole replacement
John
•
March 22, 2024
Delay in service
Outcome Sought
Apology
Compensation
Other
Energy
Tree fouling cable
Unresolved
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Tree fouling cable
Ian
•
March 6, 2024
Interference with connection
Outcome Sought
Apology
Compensation
Other
Energy
Meter not read
Unresolved
Sent
26/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stefan and Jenny
Meter not read
Stefan and Jenny
•
February 26, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Energy
Meter reading error
Closed
16/2/2024
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
BERNADETTE
Meter reading error
BERNADETTE
•
February 7, 2024
Inaccurate billing for a pensioner
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Energex
To Listen
Live Campaign
Do you manage complaints for
Energex
?
Energy
Incorrect billing after meter installation
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karyn
Karyn
•
June 5, 2024
Customer received a new bill with incorrect solar input readings after new meters were installed, covering a longer period of time.
After new meters were installed, our Oct 23 to Jan 24 bill covering 92 days,was reversed and we were issued a new bill from Oct 23 to April 24 covering 196 days. our solar input went from 861 kwh for 92 days down to 801 kwh for 196 days? How can this be right? How can more than double the supply period give me a lower solar input reading?
Energy
Refuse to answer phone calls
Unresolved
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mel
Mel
•
May 20, 2024
Customer frustrated with long wait times for phone calls to be answered.
Refuse to answer phone calls,ie. 30 minutes wait then hanging up ! What is going on Mel Simmons 0438090952
Energy
Control for hot water system
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bryan
Bryan
•
May 7, 2024
Customer seeking resolution from energex for delayed installation of new hot water system control, causing continuous full tariff usage.
I had a digital meter installed by AGL and the electrician said the control for the hot water system ie tariff was no longer working.
He bypassed the control and put in a request to Energex to install a new one.
The install was meant to happen on February 26 but did not.
The hot water system is continually on full tariff because of this.
I would like Energex to advise when the issue will be resolved.
NMI QB35933710
Energy
Late meter reading
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Bernard
•
May 7, 2024
Customer upset with meter reader not reading meter as scheduled, requesting apology and re-visit from energex.
We have organized a SMS to let us know when our meter is being read. our text came yesterday to say they are coming today. I sat outside on our verandah from 7am and at 9;45 am the meter reader just came and quickly put a notice in our letter box. Our house is not close to letter box but he could see me with the two dogs on leads and myself sitting there. (not happy) he should be made to come back and read our meter. Thank you. Elaine Gaven.
Energy
Power disruption not occurred
Closed
6/5/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bryan
Bryan
•
May 3, 2024
Customer complained about power disruption notice from energex for 26th february 2024 at 103 fihelly street, keperra that never occurred.
Received notice of power disruption NMI QB35933710
to occur 26th February 2024,Outage number FNMMMR/55451215 at 103 Fihelly Street Keperra.
This never occurred and have had no explanation
Energy
Login issue
Unresolved
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Gary
•
March 26, 2024
Customer unable to log in to energex app to provide meter reading for complaint at 17 myagah road ashgrove 4060.
You ask me to log in and give meter reading for 17 Myagah Road Ashgrove 4060 and it wont allow to login in as APP is not working
Energy
No show for pole replacement
Closed
10/4/2024
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
March 22, 2024
Energex did not show up to replace power pole as scheduled, causing frustration and lack of communication with customer.
Energex were due to come to our property this morning at 7am to replace our property pole. They didn't show up. When I contacted the power pole suppliers they said..."Didn't Energex let you know the job was cancelled".....Not good enough!!!
Our address is 48-50 Bartle Rd Tamborine Mountain 4272
Energy
Tree fouling cable
Unresolved
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
March 6, 2024
Customer's energex connection cable is fouled by neighbor's tree, seeking resolution from energex.
My energex connection cable is fouled by a tree belonging to a neighbour who although asked has none nothing about it
Energy
Meter not read
Unresolved
Sent
26/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stefan and Jenny
Stefan and Jenny
•
February 26, 2024
Customer complains about meter not being read due to a dog and lack of access, despite there being no dog and plenty of access.
This is S & J Nowosad at 264 Coach Road East, Burpengary East, 4505. You have left a notice to say meter not read because of there being a dog and no access. Well there IS NO DOG and plenty of access. So please read the meter and stop making excuses. Your agent never even came in to do the read.
Energy
Meter reading error
Closed
16/2/2024
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
BERNADETTE
BERNADETTE
•
February 7, 2024
Customer seeks apology from energex for falsely claiming that a dog prevented meter reading, which affected billing accuracy.
Have checked my home mailbox & found Energex Message Card. Said Energex visited my residence at 69 Narangba Road, Petrie on 5/2/24 & could not access meter as "dog was unrestrained etc" I would like to inform Energex that we DO NOT OWN A DOG & have not owned one for over 30years. There is a dog next door which is behind a 6 foot fence. My complaint is that is seems that the meter reader did not make the effort to even read our meter which is totally accessible & animal free. I need my meter to read correctly as I am a pensioner & need this to be accurate for any billing. Please email me your response asap. My phone is 0439786977 & email is berniebunce1954@gmail.com
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Control for hot water system
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bryan
Control for hot water system
Bryan
•
May 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Late meter reading
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Late meter reading
Bernard
•
May 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Power disruption not occurred
Closed
6/5/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bryan
Power disruption not occurred
Bryan
•
May 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
No show for pole replacement
Closed
10/4/2024
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
No show for pole replacement
John
•
March 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Meter reading error
Closed
16/2/2024
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
BERNADETTE
Meter reading error
BERNADETTE
•
February 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Energex
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Energex
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Energex
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Energex
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Energex
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Energex
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
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Energex
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