Alinta Energy Complaints
The best way to resolve complaints with Alinta Energy
Alinta Energy is a large retailer of electricity and gas. Although it’s not one of the 3 biggest energy retailers, Alinta has been consistently growing its customer numbers in recent years. In Ajust’s experience, Alinta’s complaint process is not as efficient as other providers. Alinta often asks for details to be confirmed, which slows down the resolution process. Alinta’s resolution rate is below the industry average for Ajust complaints.
Get heard by Alinta Energy
Have a complaint? Click below to resolve your issue with Alinta Energy
Have a complaint? Click below to resolve your issue with Alinta Energy
COMPLAINTS SENT THROUGH AJUST
The amount is wrong on the bill
Syed Mavia
•
July 8, 2024
Outcome Sought
Apology
Compensation
Other
Charged plan delay
STUART
•
June 11, 2024
Outcome Sought
Apology
Compensation
Other
Long process
Robert
•
June 4, 2024
Outcome Sought
Apology
Compensation
Other
Lack of customer service
Tony
•
May 24, 2024
Outcome Sought
Apology
Compensation
Other
Cost-effective energy plan
Marie
•
April 30, 2024
Outcome Sought
Apology
Compensation
Other
Money transfer
Evelyn
•
April 13, 2024
Outcome Sought
Apology
Compensation
Other
Reinstatement of hardship plan
Jaylee
•
April 3, 2024
Outcome Sought
Apology
Compensation
Other
Unauthorized switch to agl
Nicole
•
April 2, 2024
Outcome Sought
Apology
Compensation
Other
High bill amount
Mary
•
March 1, 2024
Outcome Sought
Apology
Compensation
Other
Compensation claim form needed
Phillip
•
February 29, 2024
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Alinta Energy
To Listen
The amount is wrong on the bill
Syed Mavia
•
July 8, 2024
Charged plan delay
STUART
•
June 11, 2024
Long process
Robert
•
June 4, 2024
Lack of customer service
Tony
•
May 24, 2024
Cost-effective energy plan
Marie
•
April 30, 2024
Money transfer
Evelyn
•
April 13, 2024
Reinstatement of hardship plan
Jaylee
•
April 3, 2024
Unauthorized switch to agl
Nicole
•
April 2, 2024
High bill amount
Mary
•
March 1, 2024
Compensation claim form needed
Phillip
•
February 29, 2024
COMPLAINTS RESOLVED THROUGH AJUST
Long process
Robert
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Cost-effective energy plan
Marie
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Reinstatement of hardship plan
Jaylee
•
April 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Unauthorized switch to agl
Nicole
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Compensation claim form needed
Phillip
•
February 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Power outage
John
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Billing
Karen
•
January 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Money transfer
Richard
•
December 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Estimated bill
Aharon
•
November 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.
Aristomenios
•
September 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Alinta Energy
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Alinta Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Common issues related to
Alinta Energy
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.