Alinta Energy

Complaints

We have accidentally transferred money into an old Gas account and it has not returned. we havnt had that account for over two years.

I was on a hardship plan where they matched my payments. Centrelink stopped my payments to alinta without my consent which resulted in me being kicked from the hardship programe. I've tried to get it reinstated and they're saying I'm not eligible because it's trial. If it is still going I'd like to be put back on I can't survive otherwise. It was no fault of my own why my bill was not being paid as Centrelink stopped the payments without me saying so. If they can't reinstate me I want my whole bill wiped so I can start again. They're a million dollar company. The best they can do is either put me back on the hardship payment where they match my payments or they wipe my $3150 bill and I start again

I did not approve AGL moving my electricity from Alinta. I just got a SMS from afternoon and an email from AGL this evening. AGL were supposed to put my existing gas on to a better plan. Please explain how Alinta validated my approval, o feel this is a major data security breach. My complaint with agl: Agl Complaint 7:37 PM Our interaction id is 2016678383

My complaint is about my JULY-OCTOBER bill 2023 it came to 1407.58 double the amount we usually pay Alinta found a fault in the meter and changed the meter to a smart meter on 30th January 2024 I was told they will give me the new amount to pay once new meter is put in Today ive been told i need to still pay the 1407.58 amount im very upset with this whole process that has been going on so long ive never had to pay more than $800 over so many years I hope i can receive help on this as we are very very disappointed with Alinta and sorry i joined up Mary Testa

We require a compensation claim form for power outage on our property at 5 Gardiner way Grantville vic 3984. Our power was out for 4 days as such the food in our two freezers and fridge had to be thrown out. ACC Alinta ACC no 103354567 ACC name Mr Phillip Adams Please email us with the form ASAP to: Philreconads62@gmail.com Regards

I am trying to move and have had endless problems with the process. I am moving into a new house which does not come up on your system (called Landgate and they have processed it but will take time). I have informed you with the following: 1. An extensive phone conversation, 2. The existing meter on the house at 50 Clement street Bedford (previously lot 2, 204 The Strand Bedford), 3. Email sent out from Bayswater Council advising of the address, and 4. The Title. I have received emails stating that it is all organised and I have received an email requesting a RFA and site plans showing the position of the meter and stating that "there is no gas main in Clement Street". I'm trying to book the mover truck which is being withheld and I am totally frustrated with this process, it is very stressful. Please resolve the issue asap. I have been with Alinta gas forever but am really frustrated with this whole circular process.

Have existing a/c .. Need to switch over to plan . To save on yearly costs. Received hard copy by mail re the switch plan. Impossible to get thru by phone.. Tried to go alintaenergy.com.AU/switch-now. Page has an error - nightmare.

Electrical supply not fully connected. Electricity was reconnected at about 1800 hours Friday 16 February. No red light showing on meter. Not all circuits in the house have electricity connected. Account number : 103609691 Account name : Anatole Rodinov Address : 17 KALLISTA-EMERALD Road THE PATCH VIC 3792

My power went out last night at 19.15 and it is still out at 11 .15 and the fault is in my street but the crew hasn’t even started on fixing it yet That’s 16 hrs without power so far I consider this to be an extraordinary time before they get to the job I had a very uncomfortable night with over 30 de heat no power fridge I am 73 years old and I expect better for your customers

Hello My name is Yadi wang DOB 21.11.1070 5/69 Hammers Road Northmead NSW 2152 I have bad credit on record from your company please ungently It need remove within 48 hours For apply a loan That debt paid off 2 years ago but it’s still showing on my credit score list Please remove it asap Thank you Yadi