Verified
Alinta Energy
partners with Ajust

Alinta Energy
Complaints

The best way to resolve complaints with
Alinta Energy

Alinta Energy is a large retailer of electricity and gas. Although it’s not one of the 3 biggest energy retailers, Alinta has been consistently growing its customer numbers in recent years. In Ajust’s experience, Alinta’s complaint process is not as efficient as other providers. Alinta often asks for details to be confirmed, which slows down the resolution process. Alinta’s resolution rate is below the industry average for Ajust complaints.

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Alinta Energy

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Have a complaint? Click below to resolve your issue with
Alinta Energy

Have a complaint? Click below to resolve your issue with
Alinta Energy

Ajust is putting pressuring on
Alinta Energy
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

The amount is wrong on the bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Syed Mavia
The amount is wrong on the bill

Syed Mavia

July 8, 2024

I am living with my wife and working 14 days on site and only 7 days I had stayed at my home how come i got this much bill ?

Outcome Sought

Apology

Compensation

Other

Energy

Charged plan delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
STUART
Charged plan delay

STUART

June 11, 2024

1 month delay

Outcome Sought

Apology

Compensation

Other

Energy

Long process

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Long process

Robert

June 4, 2024

Wasted time

Outcome Sought

Apology

Compensation

Other

Energy

Lack of customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony
Lack of customer service

Tony

May 24, 2024

Customer is perturbed

Outcome Sought

Apology

Compensation

Other

Energy

Cost-effective energy plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marie
Cost-effective energy plan

Marie

April 30, 2024

Customer concerned about cost

Outcome Sought

Apology

Compensation

Other

Energy

Money transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Evelyn
Money transfer

Evelyn

April 13, 2024

Money not returned

Outcome Sought

Apology

Compensation

Other

Energy

Reinstatement of hardship plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee
Reinstatement of hardship plan

Jaylee

April 3, 2024

Kicked from program, can't survive

Outcome Sought

Apology

Compensation

Other

Energy

Unauthorized switch to agl

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nicole
Unauthorized switch to agl

Nicole

April 2, 2024

Data security breach

Outcome Sought

Apology

Compensation

Other

Energy

High bill amount

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary
High bill amount

Mary

March 1, 2024

Customer charged double usual amount

Outcome Sought

Apology

Compensation

Other

Energy

Compensation claim form needed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Compensation claim form needed

Phillip

February 29, 2024

Food in freezers and fridge thrown out

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Alinta Energy

To Listen

Live Campaign
Do you manage complaints for
Alinta Energy
?

The amount is wrong on the bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Syed Mavia

Syed Mavia

July 8, 2024

Customer received incorrect bill, requesting original bill.
Energy

Charged plan delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
STUART

STUART

June 11, 2024

Customer requesting installation of new plan due to delay in activation.
Energy

Long process

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert

Robert

June 4, 2024

Customer frustrated with lengthy process and unimpressed with customer service, plans to switch to induction stove in next property.
Energy

Lack of customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony

Tony

May 24, 2024

Customers frustrated with lack of response and communication from alinta energy, threatening to switch suppliers due to perceived focus on profit over customer satisfaction.
Energy

Cost-effective energy plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marie

Marie

April 30, 2024

Customer seeks review of energy plan for cost-effectiveness after being with alinta energy for over a year.
Energy

Money transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Evelyn

Evelyn

April 13, 2024

Customer accidentally transferred money to old account, requesting refund and apology.
Energy

Reinstatement of hardship plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee

Jaylee

April 3, 2024

Customer seeks $3150 bill wiped and apology from alinta energy after being kicked from hardship program due to centrelink error.
Energy

Unauthorized switch to agl

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nicole

Nicole

April 2, 2024

Customer is complaining about agl moving electricity without approval, seeking explanation and apology from alinta energy for data security breach.
Energy

High bill amount

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary

Mary

March 1, 2024

Customer seeks refund and apology from alinta energy for overcharged bill due to faulty meter and delayed resolution.
Energy

Compensation claim form needed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip

Phillip

February 29, 2024

Customer seeking compensation claim form for 4-day power outage resulting in food loss, requesting prompt email response from alinta energy.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Energy

Long process

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Long process

Robert

June 4, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Cost-effective energy plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marie
Cost-effective energy plan

Marie

April 30, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Reinstatement of hardship plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee
Reinstatement of hardship plan

Jaylee

April 3, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Unauthorized switch to agl

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nicole
Unauthorized switch to agl

Nicole

April 2, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Compensation claim form needed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Phillip
Compensation claim form needed

Phillip

February 29, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Power outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Power outage

John

January 17, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Billing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Billing

Karen

January 14, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Money transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Richard
Money transfer

Richard

December 20, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Estimated bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aharon
Estimated bill

Aharon

November 2, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aristomenios
My provider is telling me that my energy consumption has gone up by 73%. It is impossible. I’m a single person in a 2 bedroom house.

Aristomenios

September 21, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Alinta Energy

The best way to resolve an issue with 

Alinta Energy

Quick Solutions
Prepared by
Alinta Energy
WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to

Alinta Energy

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Alinta Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Alinta Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Alinta Energy
Phone
1300 860 833
Details missing. Help fill in the gaps.
Post
Alinta Energy – Feedback GPO Box 1302 Melbourne VIC 3001
Details missing. Help fill in the gaps.
Online
https://www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/contact-us
Details missing. Help fill in the gaps.
In person
N/A
Details missing. Help fill in the gaps.
Complaint Policy
www.alintaenergy.com.au/nsw/help-and-support/help-and-support/customer-support/complaints-and-disputes/
Details missing. Help fill in the gaps.

Common issues related to

Alinta Energy

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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