Sumo (Energy)

Complaints

I had to escape my rental property due to family violence and sexual assault approximately 6 months ago I had no option or choice but to flea my home I've maintained by property paying my rent but somehow sumo have to cut my electricity supply as I've been sitting in the dark since the 28th of May with no heating and my current medical condition I'd like addict connection as soon as possible as this is a failed of compliance to the customer as far as I'm concerned it's disgusting Family violence matters should be wavered always be at hand for victims of family violence crimes I need something done because it's unsafe for me to sit in my home again in the dark I've been asked by Victoria police locally to contact my electricity supplier and have this amended immediately thank you for your time my name is Kylie Saunders my property address is house one number 25 Dunkley Avenue Highett my date of birth is the 21st of May 1981 best contact number is 0435 046 106 and my email oj

My name is Sandra haysom I live at unit 4 number 30 Rankin road Boronia 3155.my account number is 1232913, electricity account. I received a letter from sumo say I was owed$450 due to being overcharged over a period of time. I can't supply you with bank statements,but I can prove payment via Centrelink,I pay centrepay.

They sent a scam bill, I settled payment 2 years ago to get them to back off. Two years later they have sent debt collectors again for 0$. I want to sue for harassment

Subject: Complaint Regarding Outstanding Amount and Credit File Assignment - Ref. DT 4195906 Dear Sumo Australia LTD, I am writing to formally lodge a complaint regarding the outstanding amount of $262.92 referenced under DT 4195906, which has been erroneously assigned to my credit file. It has come to my attention that this outstanding balance has adversely affected my credit rating. I request that within 21 days of receiving this complaint, you take immediate action to rectify this situation by contacting Credit Corp and removing the aforementioned debt from my credit file. I must emphasize that despite multiple attempts to resolve this matter directly with Sumo management, I have been unable to reach a satisfactory resolution. I want to reiterate that I did not receive the bill in question, as I no longer reside at the premises associated with this account. Furthermore, it is crucial to note that this outstanding bill does not pertain to me, as I have sold the property in question. My legal representative settled all outstanding bills, including this one, on November 15th. The presence of this erroneous debt on my credit file has had a significant impact on my borrowing capacity, hindering my ability to secure financial assistance when needed. Therefore, I urge you to exercise common sense and promptly remove this debt from my credit file, thereby rectifying my credit rating. I trust that you will address this matter with the urgency and seriousness it warrants. Please acknowledge receipt of this complaint and provide confirmation of the actions taken to resolve it. Thank you for your attention to this matter. Mark Mackey 0427 772 339

HAVE JUST RECEIVED A MESSAGE THAT SUMO WILL DIRECT DEBIT ME FOR$1351 ON 2ND MAY, YET I HAVEN'T HAD ANY BILL FROM THEM TO SHOW WHAT THE BILL IS FOR !

My gas bill double up his quarter, last quarter was $1,500ish and this quarter is $2,800ish. It was summer and i didnt use extra gas. Please check again as it is unreasonable differences.

Sumo energy cancelled my pension discount October 2022. They have said the email did go to an incorrect email address and gave me the address they used Not Mine!!! Said there would have been a paper copy sent by post, Never Received!!! by me. also didn't get the Qld Government Power cost of living assistance for Qld consumers. Pensioners need all the help they can get, not to be ripped off by the power companies to the tune of Hundreds of dollars. My accounts were a paid by direct debit from my Credit Card Account.. I close my account with Sumo last week Please try and get me the money that was incorrectly taken from me. Gayle Foster-Brown Sumo Account number 6021654

Sumo overcharged me each month started from September 2023. The problem didn't be solved.

Hi, I had a payment taken out twice, this was 10 days ago. I was told I would have my refund 7 - 9 days later. I'm on a pension so it's left me with nothing in my account for 10 days. I rang this morning and the lady said the money was approved but it will be 7 - 10 days from today the 15/1/24. I need that payment now. I have no food and animals to feed. The money is to be transferred straight into my account. Can you help me please, Samantha Laird.

My estimated electricity is about 10 times my monthly usage I am a one person household They tried to do this in the last few months too I sent a meter reading photo and also contacted the energy ombudsman