I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Sumo (Energy) Complaints
The fastest way to resolve your Sumo (Energy) complaint
Sumo is an energy retailer that provides electricity and gas to residential and business customers in Australia. The company is committed to providing excellent customer service, and has a dedicated team of customer support representatives who are available to help with any queries or complaints. Sumo's complaints handling process is fair and transparent, and the company strives to resolve all complaints quickly and efficiently.
COMPLAINTS WE'VE TAKEN CARE OF
Energy
Power cut off
Closed
30/6/2024
Sent
13/6/2024
Power cut off
Kylie
•
June 13, 2024
Sitting in the dark
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged
Closed
14/6/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Overcharged
Sandra
•
June 9, 2024
Owed $450
Outcome Sought
Apology
Compensation
Other
Energy
Scam bill
Closed
12/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Scam bill
Joseph
•
May 30, 2024
Harassment by debt collectors
Outcome Sought
Apology
Compensation
Other
Energy
Outstanding amount
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Outstanding amount
Mark
•
May 3, 2024
Adversely affected credit rating
Outcome Sought
Apology
Compensation
Other
Energy
Direct debit without bill
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DEREK
Direct debit without bill
DEREK
•
April 12, 2024
Confusion over bill payment
Outcome Sought
Apology
Compensation
Other
Energy
High bill amount
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Junaidi
High bill amount
Junaidi
•
April 5, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Cancelled pension discount
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gayle
Cancelled pension discount
Gayle
•
February 29, 2024
Incorrectly charged, missed assistance
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hsiu-min
Overcharged
Hsiu-min
•
January 23, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Double charge
Closed
16/1/2024
Sent
15/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Double charge
Samantha
•
January 15, 2024
Left with no money
Outcome Sought
Apology
Compensation
Other
Energy
Estimated electricity 10 times monthly usage
Closed
9/11/2023
Sent
18/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurel
Estimated electricity 10 times monthly usage
Laurel
•
October 18, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Sumo (Energy)
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Sumo (Energy)
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Sumo (Energy)
We handle everything for you, results guaranteed.
How to contact
Sumo (Energy)
Email
Available for Ajust members.
Complaint Policy
https://www.sumo.com.au/wp/wp-content/uploads/2021/09/Sumo_complaint_handling_process.pdf
Details missing. Help fill in the gaps.
Common problems with
Sumo (Energy)
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Sumo (Energy)
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