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My complaint was closed by Ajust.
—
Glen
Red Energy Complaints
The best way to resolve complaints with Red Energy
Red Energy is a big energy retailer, supplying electricity and gas in south-eastern Australia. Red Energy is the 4th largest supplier of residential electricity in NSW, after the big 3 energy retailers. So it’s not surprising that Red Energy also had the most complaints reported in 2021-22 outside the big 3 companies. Only a relatively small number of complaints to Red Energy progressed to the ombudsman.
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COMPLAINTS SENT THROUGH AJUST
High electricity bill
Closed
13/1/2025
Sent
31/12/2024
High electricity bill
Glen
•
December 31, 2024
Concern over billing accuracy
Outcome Sought
Apology
Compensation
Other
Energy
Missed payment
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Missed payment
Kim
•
June 28, 2024
Rude customer service, long wait times
Outcome Sought
Apology
Compensation
Other
Energy
Billing overcharge
Closed
26/6/2024
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Billing overcharge
Michael
•
June 10, 2024
Financial burden, frustration
Outcome Sought
Apology
Compensation
Other
Energy
Cost-effective plan
Closed
Sent
1/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melinda
Cost-effective plan
Melinda
•
May 1, 2024
Financial strain due to rising costs
Outcome Sought
Apology
Compensation
Other
Energy
Cost-effective electricity plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Cost-effective electricity plan
Edward
•
April 30, 2024
Financial concern about escalating costs
Outcome Sought
Apology
Compensation
Other
Energy
Wrong information provided
Unresolved
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Wrong information provided
Susan
•
April 12, 2024
Stress
Outcome Sought
Apology
Compensation
Other
Energy
Power outage notification
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meggy
Power outage notification
Meggy
•
February 14, 2024
Customer not notified
Outcome Sought
Apology
Compensation
Other
Energy
Closed
19/2/2024
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruth
Ruth
•
February 2, 2024
Outcome Sought
Apology
Compensation
Other
Energy
Believe bill was never delivered.
Closed
Sent
1/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda and Richard
Believe bill was never delivered.
Linda and Richard
•
February 1, 2024
Struggling for a week with water cut off. Stress from large cost of replacing system. I am ill and suffering leg injury and depression, amongst other things.
Outcome Sought
Apology
Compensation
Other
Energy
Missing rebate
Closed
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Missing rebate
Jane
•
January 11, 2024
Increased bill
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Red Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Red Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Red Energy
We handle everything for you, get started for free.
How to contact
Red Energy
Email
Available for Ajust members.
Complaint Policy
www.redenergy.com.au/docs/Red-Energy-Dispute-Resolution-Policy.pdf
Details missing. Help fill in the gaps.
Common issues related to
Red Energy
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Red Energy
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