OVO Energy

Complaints

I have installed solar in my house at the beggining of December 2023! From that point for inumerous issues with the installer Yurika, I only had the smart meter installed in April 2024. For 5 months, My solar power produced 2.6Mhw, that is apporx 520Kwh per month, average 17Khw per day. Throughout this period, OVO continued to charge me $104 every month! although, off course, I was using much less PAID energy than without the solar powers! Plus, me and wife have gone away for 2 months, Feb and March, the house was pretty much empty! Ovo continue to guess my comsumption and continue to charge as if I did not have solar power! So many back and forth emails and nothing was decided. Today I decided to have a go at the chat, on the chat, I explain all again, the customer rep called Alex said he could not do anything and offered $30 credit! nonsense! I want OVO to calculate the energy I actually used, or at least, approx Khw, not charging for energy I did not use.

OVO is aware of transfer date to new provider but has ignored request for final commumication

I have had an issue with OVO since Aug last year. Solar installed in May last year and a smart meter in July.There have been no actual readings on bills since May. I had to request bills for Aug to Nov as they were never sent.OVO said "a timing mismatch between consumption and tariff....the data is available with your distributor/your meter issue is having these imported into the system against your account" No bills have been provided for 2024. Jan bill was promised on an email 23/1. A technician from TMS visited on Feb 22 and fixed a transmitting problem.OVO denied any involvement with this SENSIBLE visit. OVO replies regularly by email but talk no action.

For 14 of electricity OVO energy debit to us $204 AUD. They never refund our money. I have to write them, but nothing.

I signed up on a offer they were offering and part of that was a bill smoothing which meant average monthly direct debits of around $150 per month. They put a direct debit amount of $323 per month which was double my annual charges for electricity. I also got charged a $15 dishonour fee from my bank because even though I raised the complaint and warned them not to direct debit that amount as there would be insufficient funds they still did it and they are not responding to any of my emails in the last 4days