Western Power Complaints
The best way to resolve complaints with Western Power
Western Power is owned by the Western Australian state government. According to its Complaints Policy, Western Power aims to resolve complaints as efficiently as possible, which can take up to 15 days.
Get heard by Western Power
![Western Power](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Have a complaint? Click below to resolve your issue with Western Power
Have a complaint? Click below to resolve your issue with Western Power
COMPLAINTS SENT THROUGH AJUST
No prior warning
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Karla
•
July 9, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Incorrect quote
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Marco
•
July 9, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Early morning work
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Tiana
•
July 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Inconsiderate scheduling
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Adam
•
June 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Surprise customer scope of works
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Stephen
•
June 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Lack of advance notification
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Christine
•
June 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Lack of notification about power outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Robyn
•
May 19, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Poor service and fault resolution
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Mariana
•
May 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Power disconnection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Timothy
•
April 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Power outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Clare
•
April 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Western Power
To Listen
No prior warning
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Karla
•
July 9, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Incorrect quote
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Marco
•
July 9, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Early morning work
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Tiana
•
July 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Inconsiderate scheduling
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Adam
•
June 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Surprise customer scope of works
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Stephen
•
June 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Lack of advance notification
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Christine
•
June 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Lack of notification about power outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Robyn
•
May 19, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Poor service and fault resolution
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Mariana
•
May 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Power disconnection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Timothy
•
April 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Power outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Clare
•
April 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
COMPLAINTS RESOLVED THROUGH AJUST
No prior warning
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Karla
•
July 9, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Meter not functioning as promised
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Robert
•
March 26, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Power off multiple times
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Mary
•
March 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Yucca plants damaging power lines
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Iole
•
February 19, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Power outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Rachelle
•
January 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Tree limbs dumped on verge
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Bruce
•
January 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
No street light
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Karen
•
January 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Defective power pole
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Margaret
•
January 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a46bff6c3921f1a4417b7_ee32I61IS0R9dwgMUcPFMHAf4EvqqOadlZXvjrboPc4.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Western Power
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Western Power
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Common issues related to
Western Power
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)