I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karla
Verified
Western Power
partners with Ajust
Western Power Complaints
The best way to resolve complaints with Western Power
Western Power is owned by the Western Australian state government. According to its Complaints Policy, Western Power aims to resolve complaints as efficiently as possible, which can take up to 15 days.
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Have a complaint? Click below to resolve your issue with Western Power
Have a complaint? Click below to resolve your issue with Western Power
Ajust is putting pressuring on
Western Power
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
No prior warning
Closed
17/7/2024
Sent
9/7/2024
No prior warning
Karla
•
July 9, 2024
Food going off
Outcome Sought
Apology
Compensation
Other
Energy
Incorrect quote
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marco
Incorrect quote
Marco
•
July 9, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Early morning work
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tiana
Early morning work
Tiana
•
July 3, 2024
Woken up early, driving on lawn
Outcome Sought
Apology
Compensation
Other
Energy
Inconsiderate scheduling
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Inconsiderate scheduling
Adam
•
June 29, 2024
Unable to do food shopping, washing, showers
Outcome Sought
Apology
Compensation
Other
Energy
Surprise customer scope of works
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Surprise customer scope of works
Stephen
•
June 13, 2024
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Energy
Lack of advance notification
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Lack of advance notification
Christine
•
June 4, 2024
Disruption to work and school
Outcome Sought
Apology
Compensation
Other
Energy
Lack of notification about power outage
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Lack of notification about power outage
Robyn
•
May 19, 2024
Loss of water supply
Outcome Sought
Apology
Compensation
Other
Energy
Poor service and fault resolution
Unresolved
Sent
16/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mariana
Poor service and fault resolution
Mariana
•
May 16, 2024
Extremely unhappy for over a year
Outcome Sought
Apology
Compensation
Other
Energy
Power disconnection
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Power disconnection
Timothy
•
April 10, 2024
Financial loss, inconvenience
Outcome Sought
Apology
Compensation
Other
Energy
Power outage
Unresolved
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Power outage
Clare
•
April 3, 2024
Loss of work hours and dollars
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Western Power
To Listen
Live Campaign
Do you manage complaints for
Western Power
?
Energy
No prior warning
Closed
17/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karla
Karla
•
July 9, 2024
Spoiled food due to power outage, requesting compensation for newly cooked chicken and milk purchased yesterday.
Energy
Incorrect quote
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marco
Marco
•
July 9, 2024
Customer seeking review of price to obtain a quote for a street lamp
Energy
Early morning work
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tiana
Tiana
•
July 3, 2024
Customer complains about early morning work and workers driving on lawn, seeking apology and assurance from western power.
Energy
Inconsiderate scheduling
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Adam
•
June 29, 2024
Customer upset with western power for scheduling a 10-hour power outage on a weekend during school holidays, causing inconvenience and lack of essential services.
Energy
Surprise customer scope of works
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Stephen
•
June 13, 2024
Customer is unhappy with quote for connection, wants clarification on charges and responsibilities, seeking $20,000 from western power.
Energy
Lack of advance notification
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Christine
•
June 4, 2024
Customer requests advance notification of scheduled power outages via text to allow for better planning and minimize disruptions.
Energy
Lack of notification about power outage
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Robyn
•
May 19, 2024
Customer upset about lack of communication regarding power outage, causing inconvenience and loss of water. requesting apology and better notification process.
Energy
Poor service and fault resolution
Unresolved
Sent
16/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mariana
Mariana
•
May 16, 2024
Customer is extremely unhappy with western power's service, faults resolution, and lack of mitigation. they want the corporation to address multiple issues.
Energy
Power disconnection
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Timothy
•
April 10, 2024
Customer seeks $2075.50 from western power for unnecessary expenses due to power disconnection and pole condemnation, despite no issues found.
Energy
Power outage
Unresolved
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Clare
•
April 3, 2024
Customer seeks reimbursement for lost hours and dollars due to power outage during work hours.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
No prior warning
Closed
17/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karla
No prior warning
Karla
•
July 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Meter not functioning as promised
Closed
12/5/2024
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Meter not functioning as promised
Robert
•
March 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Power off multiple times
Closed
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Power off multiple times
Mary
•
March 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Yucca plants damaging power lines
Closed
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iole
Yucca plants damaging power lines
Iole
•
February 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Power outage
Closed
Sent
29/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachelle
Power outage
Rachelle
•
January 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Tree limbs dumped on verge
Closed
7/3/2024
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bruce
Tree limbs dumped on verge
Bruce
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
No street light
Closed
27/1/2024
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
No street light
Karen
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Defective power pole
Closed
31/1/2024
Sent
7/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Defective power pole
Margaret
•
January 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Western Power
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Western Power
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Western Power
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Western Power
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Western Power
Complaint Policy
https://www.westernpower.com.au/faqs/complaints/complaints/who-can-lodge-a-complaint-and-how-do-i-do-that/
Details missing. Help fill in the gaps.
Common issues related to
Western Power
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Western Power
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