Western Power

Complaints

I left home this morning with a notication western power working in my area and power will out for longer than 3 hours. My food is going to off! Who is going to compensate me for that! No warning prior to fresh the newly cooked chicken, and milk that I bought yesterday. Bateman resident

I started a quote for a street lamp in 3 Long street beaconsfield Its now expired ws-493334y8c9 It was asking for $800 dollars to obtain a quote. This is not acceptable its a standard street lamp that installed on hundreds of light poles. I would loose the $800 if i find quote to be too high This is not acceptable to me Before lodging with ombudsman office please reciew

I was laying in bed and it would have been maybe just after 6:20am, and I got woken up to a light flashing through my bedroom window. I got out of bed and the guys are working on our power outlet outside. About 10 minutes later they have driven up on our lawn! I would appreciate it if this didn’t happen so early in the morning and driving on the lawn is a no no

Very disappointed that western power have schedule a 10 hour power outage on a weekend on the first day of school holidays. This should have been done on a week day when parents are working and kids are at school. We can’t do food shopping as we havnt for a cold fridge or freezer for 10 hours we can’t do any washing, can’t have showers as we have instantaneous. It’s just very inconsiderate.

Hi, I have just received a quote and design for SP050684 after requesting a connection at 2 Iles Rd Forest Grove. On reviewing the customer scope of works I was surprised to see that I am responsible for laying the conduit and arranging Easement on Gross. I'm not even sure what the Easement on Gross is and would think that Western Power would have a better idea of organizing this than the end user. Further why is the laying of conduit not in the quote? What does the $20K charge involve? Pulling a cable through conduit isn't that expensive. I need a quote that actually gets me green dome installed on the property. I don't think that is unreasonable given that I have already spent around $1800 at this point.

We had a scheduled power outage in our suburb today. We received a text message in the morning. Given that it is a scheduled power outage, could advance notification be given via text instead of on the day itself when the outage has occurred? This will help people plan for work and school as this caused a disruption. Thank you.

I was informed that the power pole will be changed out on Brook rd on the 18th of may. I was not informed that the following day the 19th of may the power would be off from 7.30 am until 5.30 pm due to planned outage. Very disappointing that this is not followed up. When informed we can plan for the disruption. On this property we do not have access to town water, therefore when the power is out we also loose water. Very unprofessional, and unnecessary inconvenience, if only we knew. Robyn

The service they claim to provide to their customers, is not even close to adequate and has not been for over a year. Extremely unhappy with Western Powers service, faults resolution and lack of mitigation / solutions to prevent future faults. This corporation needs to address a magnitude of issues, I don’t even know where to begin.

On the 29/11/2023 our private pole was condemned for rust and its structural integrity reference number pprr5274.I then inspected the pole and found there to be nothing wrong with it enquiry number koxir0691486.we employed an electrician to convert to green dome the power however was still abruptly disconnected on the 11/03/2024 and reconnected on the 15/03/2024 the tenants in our house had to run generators for this time.after removing the power pole we can now clearly see that there was nothing wrong with it so our bill of $1875.50 for the electrician our tenants expenses for fuel around $200.00 was all unnecessary.Please review this information and if an inspector wishes to look at the pole and photographs to prove that what I have stated is true it can be arranged.

Power outage in our street from 11-4 and I work from home. Office closes at 7 but I work til 8.30 so I will loose hours today because you have turned the power off at my home