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Synergy

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Energy

Complaint about an issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mohammad Perwez
Complaint about an issue

Mohammad Perwez

July 15, 2024

Requesting U give me once more last chance to work pls

Outcome Sought

Apology

Compensation

Other

Energy

Cost-effective plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Cost-effective plan

John

April 30, 2024

Financial strain due to rising costs

Outcome Sought

Apology

Compensation

Other

Energy

Extended due date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Walter
Extended due date

Walter

April 18, 2024

Shifts cut down

Outcome Sought

Apology

Compensation

Other

Energy

High bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee
High bill

Jaylee

April 3, 2024

Financial hardship

Outcome Sought

Apology

Compensation

Other

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette
Poor customer service

Annette

Stress and frustration for elderly mother

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Synergy

To Listen

Live Campaign
Do you manage complaints for
Synergy
?
Energy

Complaint about an issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mohammad Perwez

Mohammad Perwez

July 15, 2024

Employee requesting to rejoin vessel due to personal reasons, seeking another chance to work.
Respected sir good day I Mohammad perwez Rana AB last ship Nave synergy CREW I'd 004827 have been working with company science 2016 Requesting U for my rejoing the vessel Respected sir due to my some short contact sign off from ship my true reason my mother's passed away second reason of my medical ground sign off and last sign off was my wife was very sirus surgical operation sir all details will ithere in record sir kindly requesting U PLS kindly give me once more chance to work for that I will be very thanks full U for ever 🙏🙏 thanking U Mohammad perwez Rana AB
Energy

Cost-effective plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

April 30, 2024

Customer is seeking a more cost-effective plan from synergy due to rising living costs, currently on home plan a1 tariff.
Having been with Synergy for over five years, I am reaching out to ensure I'm on the most cost-effective plan given the rising cost of living. I am currently on the Home Plan A1 tariff and would like to know if there are any lower-priced plans available that would better suit my needs. Could you please review my account and advise?
Energy

Extended due date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Walter

Walter

April 18, 2024

Customer requested to pay 1/2 today and 1/2 in a fortnight due to cut shifts, but was denied by the business.
Had extended due date of bill till now . But in the meantime shifts had been cut down . Rang to explain that can pay half now and half in fortnight but said there’s nothing they can do
Energy

High bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee

Jaylee

April 3, 2024

Customer seeks financial assistance from synergy to reduce or wipe out bill due to financial hardship and lack of progress with current payments.
I'm basically here to ask for help at getting my bill down. I started my family young at 16 I started bills at 18. I come from a disadvantaged background. I'm not asking for a hand out but a hand up. Would someone please help half the bill or wipe it all together and help me start again. I need this help . I can't stress enough how bad everything is at the moment I make payments of $75 a fortnight but it doesn't do anything.. I need my bill wiped and a fresh start or even just halved or some sort of plan where I pay a certain amount and synergy match the payment.. please help I have tried contacting synergy so many times and I get the same sorry that is not an option.. I'm in need of help please.. I want my bill halved or completely wiped

Poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette

Annette

Customer seeks $21.21 and an apology from Synergy, citing poor service and distressing circumstances regarding her son's debt.
My sons house burned down a year ago and has since dealing with mental health and in and out of hospital. I tried a year ago as his mother to deal with synergy to no avail then and now. My son has now rung them and put my name on his account. He was told he owes the vast sum of $21.21 but been put in debt collectors hands. The woman we both spoke to last week was hopeless and not helpful at all. Needs training. My son Craig Anthony Whyman date of birth 15/03/1974 asked her then for debt collectors phone number and name. No name given and incorrect number provided. The number she gave him was 08800273376 - keeps saying incorrect number.<br /><br />I am 77 years old and trying to look after a very unwell son and your treatment to us is disgraceful. I asked to speak to a manager and that never happened either.<br /><br />The stupidity of synergy and heartless behaviour and complete disregard for its customers leaves me disgusted. When did things get so awful in life for $21.21.<br /><br />Please ring me immediately on 0450160580 - someone that has some sense and I want a written apology after the phone call.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Energy

Cost-effective plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Cost-effective plan

John

April 30, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

Extended due date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Walter
Extended due date

Walter

April 18, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Energy

High bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaylee
High bill

Jaylee

April 3, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Synergy

The best way to resolve an issue with 

Synergy

Quick Solutions
Prepared by
Synergy
WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to

Synergy

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Synergy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Synergy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!

Common issues related to

Synergy

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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