I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Aurora Energy Complaints
The best way to resolve complaints with Aurora Energy
Aurora Energy is a government-owned energy retailer operating in Tasmania. Aurora has a good record of resolving complaints. In 2021-22, only a very small number of complaints made to Aurora were escalated to the Tasmanian ombudsman.
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COMPLAINTS SENT THROUGH AJUST
Energy
Pole interference
Unresolved
Sent
3/5/2024
Pole interference
Peter
•
May 3, 2024
Risk of damage to property
Outcome Sought
Apology
Compensation
Other
Energy
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brenda
Brenda
•
February 14, 2024
Outcome Sought
Apology
Compensation
Other
Energy
Outages and damages
Unresolved
Sent
6/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Outages and damages
Debbie
•
February 6, 2024
Shorted out tvs, fridge, freezer, lawn mower
Outcome Sought
Apology
Compensation
Other
Energy
Unauthorized transaction
Closed
23/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Unauthorized transaction
Anthony
•
November 9, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Billing discrepancy
Closed
19/9/2023
Sent
14/9/2023
Ajust made it possible to submit a complaint to Aurora Energy about incorrect billing, after Aurora Energy personnel refused to adjust the incorrect billing ans Aurora's complaint form just generated an error when trying to submit it.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
Billing discrepancy
Glen
•
September 14, 2023
While the amount involved may be crumbs off the table for Aurora, I'm a self funded retiree living on ever dwindling funds and facing cost rises way above inflation by Aurora and others
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Aurora Energy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Aurora Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Aurora Energy
We handle everything for you, get started for free.
How to contact
Aurora Energy
Post
Aurora Energy Customer Relations GPO Box 191 HOBART TAS 7001
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.auroraenergy.com.au/sites/default/files/2019-05/Complaints-Management-Policy.pdf
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Common issues related to
Aurora Energy
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Aurora Energy
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