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Peter
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Aurora Energy
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Aurora Energy Complaints
The best way to resolve complaints with Aurora Energy
Aurora Energy is a government-owned energy retailer operating in Tasmania. Aurora has a good record of resolving complaints. In 2021-22, only a very small number of complaints made to Aurora were escalated to the Tasmanian ombudsman.
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Have a complaint? Click below to resolve your issue with Aurora Energy
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Pole interference
Unresolved
Sent
3/5/2024
Pole interference
Peter
•
May 3, 2024
Risk of damage to property
Outcome Sought
Apology
Compensation
Other
Energy
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brenda
Brenda
•
February 14, 2024
Outcome Sought
Apology
Compensation
Other
Energy
Outages and damages
Unresolved
Sent
6/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Outages and damages
Debbie
•
February 6, 2024
Shorted out tvs, fridge, freezer, lawn mower
Outcome Sought
Apology
Compensation
Other
Energy
Unauthorized transaction
Closed
23/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Unauthorized transaction
Anthony
•
November 9, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Billing discrepancy
Closed
19/9/2023
Sent
14/9/2023
Ajust made it possible to submit a complaint to Aurora Energy about incorrect billing, after Aurora Energy personnel refused to adjust the incorrect billing ans Aurora's complaint form just generated an error when trying to submit it.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
Billing discrepancy
Glen
•
September 14, 2023
While the amount involved may be crumbs off the table for Aurora, I'm a self funded retiree living on ever dwindling funds and facing cost rises way above inflation by Aurora and others
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Aurora Energy
To Listen
Live Campaign
Do you manage complaints for
Aurora Energy
?
Energy
Pole interference
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
May 3, 2024
Customer complaint about leaning pole outside 5 stocker street potentially damaging hydro wire to house at 7 stocker street.
There is a pole out the front of5 stocker street leaning over and trying to pull my pole over and break my hydo wire to house at 7 stocker street tassie
Energy
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brenda
Brenda
•
February 14, 2024
Customer complains about inaccurate usage readings despite not being home and monitoring their usage carefully.
I have had several days since changing my plan that my usage has been read as high when I know that on 2 occasions I haven't been home and even when I have no extra was running I watch everything that I do regarding my usage
Energy
Outages and damages
Unresolved
Sent
6/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Debbie
•
February 6, 2024
Complaint about outages and damages to items, requesting compensation for blown up items.
Hi im complaining about all the outageses I've had and Damages to my items tried claiming them throw my insurance company APIA PENSIONERS INSURANCE THERE REFUSEDED AS YOU GUYS ARE RESONSIBALE FOR MY DAMAGES WITCH HAPPENED OVERN MOWER TIME I LODGED MY CLAIM ON 13 OCTOBER IVE HADE 3 TVS short out FRIDE FREEZER LAWN
Energy
Unauthorized transaction
Closed
23/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Anthony
•
November 9, 2023
I just had $200 come out of my bank account with no authority what so ever I did do I screen shot of it my name is Anthony fox of 18 waratah street Kingston Tasmania I haven't had a aurora in my name over 14 years
Energy
Billing discrepancy
Closed
19/9/2023
Sent
14/9/2023
Ajust made it possible to submit a complaint to Aurora Energy about incorrect billing, after Aurora Energy personnel refused to adjust the incorrect billing ans Aurora's complaint form just generated an error when trying to submit it.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
Glen
•
September 14, 2023
I am seeking $3.96 from Aurora Energy for a billing discrepancy regarding the period from 13 May to 4 Aug 2023.
My Aurora account just received, shows billing from 13 May to 4 Aug 2023 inclusive. However, I recently changed to 1st Energy as my retail supplier. They advised they took over my supply from 4 Aug, and show my usage from midnight at the end of 3 Aug / beginning of 4 Aug. Hence, it would appear that Aurora are charging me for a service they no longer provided on 4 Aug, which seems a very unethical, if not illegal, business practice. 1st Energy recorded a use of 10.768 kWh for 4 Aug, which from regular meter readings I have been taking since 1 July would be 4.9 kWh at Tariff 31 and 5.868 kWh at Tariff 41. Hence, I request a reduction of $3.96 on my current and final Aurora invoice, comprising $1.34986 daily supply charge + $1.47 Tariff 31 + $1.14 Tariff 41 usage for charges that appear to have been levied by Aurora for 4 Aug 2023. I phoned Aurora about this on 12 Sept. They advised that since 1st Energy took over my supply on 4 Aug, they sent out a meter reader to get my final reading on that date, which is rubbish because I have a Smart Meter which automatically transmits my usage to them. When I pointed this out, they said in that case they would have taken my readings when they arrived at work on 4 Aug. When I pointed out that 1st Energy started recording my usage from midnight at the beginning of 4 Aug, I was told that is the way Aurora's billing works and I will just have to pay 2 suppliers for 4 Aug. (See attached file 1stEnergy.jpg showing 1st Energy's first recording of my usage from midnight at the start of 4 Aug). I then attempted to fill in Aurora's online complaint form, but every time I attempted to submit it, I received a screen saying "Off the Cradle Mountain path" (see attached file AuroraComplaint.jpg)
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brenda
Brenda
•
February 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Unauthorized transaction
Closed
23/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Unauthorized transaction
Anthony
•
November 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Billing discrepancy
Closed
19/9/2023
Sent
14/9/2023
Ajust made it possible to submit a complaint to Aurora Energy about incorrect billing, after Aurora Energy personnel refused to adjust the incorrect billing ans Aurora's complaint form just generated an error when trying to submit it.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
Billing discrepancy
Glen
•
September 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Aurora Energy
Quick Solutions
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Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Aurora Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Aurora Energy
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04
Fair and Free
Join our campaign to get
Aurora Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Aurora Energy
Post
Aurora Energy Customer Relations GPO Box 191 HOBART TAS 7001
Details missing. Help fill in the gaps.
Complaint Policy
www.auroraenergy.com.au/sites/default/files/2019-05/Complaints-Management-Policy.pdf
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Common issues related to
Aurora Energy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Aurora Energy
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