I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janice
Verified
United Petroleum
partners with Ajust
United Petroleum Complaints
The best way to resolve complaints with United Petroleum
United Petroleum is a fuel and convenience store chain operating across Australia. With a wide network of service stations, they offer a range of fuel options, snacks, and basic grocery items. Customers have occasionally expressed concerns about pricing, cleanliness, and customer service.
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Have a complaint? Click below to resolve your issue with United Petroleum
Have a complaint? Click below to resolve your issue with United Petroleum
Ajust is putting pressuring on
United Petroleum
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Pump overrun error
Closed
11/2/2025
Sent
1/2/2025
Pump overrun error
Janice
•
February 1, 2025
Frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Retail
Worker behavior
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
Worker behavior
George
•
June 19, 2024
Felt ignored
Outcome Sought
Apology
Compensation
Other
Retail
Rude behavior
Unresolved
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debra
Rude behavior
Debra
•
May 17, 2024
Feeling disrespected
Outcome Sought
Apology
Compensation
Other
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Rude staff behavior
Geoffrey
•
Felt disrespected and unwelcome
Outcome Sought
Apology
Compensation
Other
Unsanitary conditions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Teresa
Unsanitary conditions
Teresa
•
Significant hygiene issue
Outcome Sought
Apology
Compensation
Other
Non-operational gas bowser
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rita
Non-operational gas bowser
Rita
•
Inconvenience for refueling vehicles
Outcome Sought
Apology
Compensation
Other
Incorrect charge for fuel
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Incorrect charge for fuel
Keith
•
Disrupted financial planning
Outcome Sought
Apology
Compensation
Other
Poor cleanliness and maintenance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeannette
Poor cleanliness and maintenance
Jeannette
•
Inconvenient and unhygienic facilities
Outcome Sought
Apology
Compensation
Other
No automatic shut off
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jayden
No automatic shut off
Jayden
•
Fuel spilled on the ground
Outcome Sought
Apology
Compensation
Other
Faulty pump
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jade
Faulty pump
Jade
•
Had to clean car and pay extra
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
United Petroleum
To Listen
Live Campaign
Do you manage complaints for
United Petroleum
?
Pump overrun error
Closed
11/2/2025
Sent
1/2/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janice
Janice
•
February 1, 2025
Customer dissatisfied with pump overrun and attendant's dismissive behavior, requesting service improvements and an apology.
Retail
Worker behavior
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
George
•
June 19, 2024
Customer unhappy with worker at united petroleum station on seaford road for being on phone and not acknowledging them.
Retail
Rude behavior
Unresolved
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debra
Debra
•
May 17, 2024
Customer seeking resolution and apology from united petroleum for rude behavior and poor customer service in beaconsfield.
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Geoffrey
•
Customer experienced rude behavior from staff, feeling disrespected and unwelcome, and seeks disciplinary action.
Unsanitary conditions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Teresa
Teresa
•
Customer complains about unsanitary women's toilets and requests regular cleaning and maintenance.
Non-operational gas bowser
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rita
Rita
•
Customer frustrated with non-operational gas bowser, requesting urgent repair or replacement.
Incorrect charge for fuel
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Keith
•
Customer was charged $200 for fuel not received and requests a refund.
Poor cleanliness and maintenance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeannette
Jeannette
•
Customer complains about the poor maintenance and cleanliness of toilets at service stations.
No automatic shut off
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jayden
Jayden
•
Customer complains about faulty fuel nozzle at United Petroleum, resulting in spillage and lack of signage. Seeks apology and resolution.
Faulty pump
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jade
Jade
•
Customer complains about faulty pump causing overfueling, seeks $84.60 reimbursement and an apology from United Petroleum.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Pump overrun error
Closed
11/2/2025
Sent
1/2/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janice
Pump overrun error
Janice
•
February 1, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
United Petroleum
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
United Petroleum
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
United Petroleum
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04
Fair and Free
Join our campaign to get
United Petroleum
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
United Petroleum
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Post
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In person
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Email
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Complaint Policy
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Common issues related to
United Petroleum
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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United Petroleum
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