I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Verified
AusNet
partners with Ajust
AusNet Complaints
The best way to resolve complaints with AusNet
AusNet is a utility company in Australia that provides electricity and gas services to customers. Some common complaints about AusNet include high prices, occasional outages, and customer service issues. Customers may experience frustration with billing errors or difficulty reaching a representative for assistance.
Get heard by AusNet
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Join our campaign
Have a complaint? Click below to resolve your issue with AusNet
Have a complaint? Click below to resolve your issue with AusNet
Ajust is putting pressuring on
AusNet
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Appalling tree clearing works
Unresolved
Sent
29/4/2024
Appalling tree clearing works
Jason
•
April 29, 2024
Feeling disregarded with no customer or environmental care
Outcome Sought
Apology
Compensation
Other
Energy
Not fully connected
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anatole
Not fully connected
Anatole
•
Not all circuits have electricity
Outcome Sought
Apology
Compensation
Other
Energy
Power outage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Power outage
Pamela
•
No power in extreme heat
Outcome Sought
Apology
Compensation
Other
Energy
Frequent outages
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steve
Frequent outages
Steve
•
Disruption to business
Outcome Sought
Apology
Compensation
Other
Energy
Delay in installation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Haisam
Delay in installation
Haisam
•
Unable to sell house
Outcome Sought
Apology
Compensation
Other
Energy
Maintenance and blackouts
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacobus
Maintenance and blackouts
Jacobus
•
Frequent disruptions
Outcome Sought
Apology
Compensation
Other
Reconnection after storm damage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Reconnection after storm damage
Richard
•
Delay in power restoration
Outcome Sought
Apology
Compensation
Other
Delay in service completion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rathugamage Rasika
Delay in service completion
Rathugamage Rasika
•
Increased stress and financial trouble
Outcome Sought
Apology
Compensation
Other
Power outage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cressida
Power outage
Cressida
•
Lost food and had to relocate children
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
AusNet
To Listen
Live Campaign
Do you manage complaints for
AusNet
?
Energy
Appalling tree clearing works
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
April 29, 2024
Customer complaint about poor tree clearing work by ets in beaconsfield upper, seeking apology and adherence to australian standards.
Energy
Not fully connected
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anatole
Anatole
•
Electricity supply issue, circuits not fully connected, red light not showing on meter, request for circuits to be reconnected.
Energy
Power outage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Pamela
•
Power outage for 18+ hours in doreen, no updates from ausnet, no power in extreme heat
Energy
Frequent outages
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steve
Steve
•
Customer complains about frequent power outages causing disruption to business, requests reliable infrastructure.
Energy
Delay in installation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Haisam
Haisam
•
Customer seeking apology and resolution from ausnet for significant delay in installing electricity meter, impacting ability to sell property.
Energy
Maintenance and blackouts
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacobus
Jacobus
•
Customer experiencing frequent power outages, seeking resolution from ausnet for both maintenance and unexpected blackouts.
Reconnection after storm damage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Richard
•
Customer seeks an apology and assistance with power reconnection after storm damage, expressing frustration with unhelpful customer service.
Delay in service completion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rathugamage Rasika
Rathugamage Rasika
•
Customer frustrated with delays in electricity abolishment and meter removal, impacting demolition and construction schedules, requests immediate completion.
Power outage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cressida
Cressida
•
Customer complains about a 24-hour power outage, loss of food, and seeks compensation for damages and inconvenience.
The best way to resolve an issue with
AusNet
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
AusNet
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
AusNet
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
AusNet
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
AusNet
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
AusNet
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
AusNet
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
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