I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Florian
Verified
AGL (Telco)
partners with Ajust
AGL (Telco) Complaints
The best way to resolve complaints with AGL (Telco)
AGL is commonly known as an energy provider. In 2021, they announced the release of their telecommunications service. If a complaint takes longer than 10 days to resolve, AGL's Complaints Policy states they advise consumers of their external dispute resolution options.
Get heard by AGL (Telco)
Live
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Have a complaint? Click below to resolve your issue with AGL (Telco)
Have a complaint? Click below to resolve your issue with AGL (Telco)
Ajust is putting pressuring on
AGL (Telco)
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Slow download speed
Unresolved
Sent
15/5/2024
Slow download speed
Florian
•
May 15, 2024
Slower than promised
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized account creation
Unresolved
24/4/2024
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jesika
Unauthorized account creation
Jesika
•
March 8, 2024
Owed over $1000
Outcome Sought
Apology
Compensation
Other
Telco
High bill amount
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rick
High bill amount
Rick
•
March 5, 2024
Excessive charges
Outcome Sought
Apology
Compensation
Other
Telco
Billing dispute
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Billing dispute
Rodney
•
February 28, 2024
Unable to dispute invoice
Outcome Sought
Apology
Compensation
Other
Telco
Connection issue
Unresolved
23/2/2024
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivan
Connection issue
Ivan
•
February 13, 2024
Terrible experience
Outcome Sought
Apology
Compensation
Other
Telco
Increased bill
Unresolved
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Increased bill
Robert
•
February 7, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Telco
Access issue
Closed
20/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Access issue
Ann
•
November 6, 2023
Slow internet speed
Outcome Sought
Apology
Compensation
Other
Telco
Slow / Low Quality
Closed
29/11/2022
Sent
15/11/2022
Ajust's valuable assistance helped fixed the problem. Internet speed is better than before. Cheers and thanks very much for your support.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Slow / Low Quality
Christopher
•
November 15, 2022
Outcome Sought
Apology
Compensation
Other
Telco
Overcharging and inconsistent speed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie
Overcharging and inconsistent speed
Leslie
•
Feeling cheated, slow internet speed
Outcome Sought
Apology
Compensation
Other
Scheduling conflict
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Scheduling conflict
Thomas
•
Potential damage to new driveway
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
AGL (Telco)
To Listen
Live Campaign
Do you manage complaints for
AGL (Telco)
?
Telco
Slow download speed
Unresolved
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Florian
Florian
•
May 15, 2024
Internet speed much slower than promised (150mbps download speed)
Telco
Unauthorized account creation
Unresolved
24/4/2024
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jesika
Jesika
•
March 8, 2024
Customer is disputing an agl nbn account created in their name and forwarded to credit corp for collection without their knowledge.
Telco
High bill amount
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rick
Rick
•
March 5, 2024
Customer complains about excessively high bill due to estimated meter reading, seeks correction and apology from agl (telco).
Telco
Billing dispute
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Rodney
•
February 28, 2024
Customer switched from agl to telstra due to delays and lack of service, now being billed for unprovided service and unable to dispute.
Telco
Connection issue
Unresolved
23/2/2024
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivan
Ivan
•
February 13, 2024
Customer is unhappy with agl's internet service, multiple application errors, and a technician arriving to service the wrong connection.
Telco
Increased bill
Unresolved
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
February 7, 2024
Complaint about increased electricity bill with no meter reading or reason, seeking reduction and refund from agl (telco).
Telco
Access issue
Closed
20/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Ann
•
November 6, 2023
Complaint about AGL wifi internet access issue, slow speed despite paying for higher speed, unhelpful customer support.
Telco
Slow / Low Quality
Closed
29/11/2022
Sent
15/11/2022
Ajust's valuable assistance helped fixed the problem. Internet speed is better than before. Cheers and thanks very much for your support.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Christopher
•
November 15, 2022
Telco
Overcharging and inconsistent speed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie
Leslie
•
Customer is seeking refund for overcharged amount from agl. speed fluctuates between 150-250, considering escalating to consumer affairs or ombudsman.
Scheduling conflict
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Thomas
•
Customer wants to reschedule FTTP installation to avoid driveway conflict but AGL cannot accommodate the request.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Access issue
Closed
20/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Access issue
Ann
•
November 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow / Low Quality
Closed
29/11/2022
Sent
15/11/2022
Ajust's valuable assistance helped fixed the problem. Internet speed is better than before. Cheers and thanks very much for your support.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Slow / Low Quality
Christopher
•
November 15, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
AGL (Telco)
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
AGL (Telco)
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
AGL (Telco)
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
AGL (Telco)
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
AGL (Telco)
Complaint Policy
https://www.agl.com.au/help-support/contact-us/complaints
Details missing. Help fill in the gaps.
Common issues related to
AGL (Telco)
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
AGL (Telco)
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
