I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Merrill
Southern Phone Complaints
The best way to resolve complaints with Southern Phone
Southern Phone has a focus on delivering phone services in regional Australia. The TIO Quater 2 Complaints Report for 2022-2023 noted Southern Phone as one of the top 10 providers by complaint numbers, with 183 complaints.
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COMPLAINTS SENT THROUGH AJUST
Telco
Technical difficulties
Unresolved
Sent
16/7/2024
Technical difficulties
Merrill
•
July 16, 2024
Unable to make outgoing calls
Outcome Sought
Apology
Compensation
Other
Telco
Not working
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Not working
Margaret
•
June 26, 2024
Safety concern due to medical issues
Outcome Sought
Apology
Compensation
Other
Telco
Billing for cancelled account
Closed
18/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannon
Billing for cancelled account
Shannon
•
May 18, 2024
Upsetting, constant bills
Outcome Sought
Apology
Compensation
Other
Telco
Not working
Closed
17/5/2024
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Not working
Keith
•
April 16, 2024
No service for 3 months
Outcome Sought
Apology
Compensation
Other
Telco
Lost internet connection
Closed
8/4/2024
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Lost internet connection
Anne
•
April 6, 2024
Unable to access online services, wasted week off work
Outcome Sought
Apology
Compensation
Other
Telco
Service interruptions
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kieran
Service interruptions
Kieran
•
March 25, 2024
Interrupts working from home
Outcome Sought
Apology
Compensation
Other
Telco
Frequent outages
Unresolved
Sent
24/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Frequent outages
Peter
•
March 24, 2024
Unable to access time-sensitive transactions
Outcome Sought
Apology
Compensation
Other
Telco
No network connection, no sim card
Unresolved
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ROBERT
No network connection, no sim card
ROBERT
•
March 14, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Landline not working
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank Joseph
Landline not working
Frank Joseph
•
March 7, 2024
Unable to use mb service for sms
Outcome Sought
Apology
Compensation
Other
Telco
Can't be heard
Closed
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Can't be heard
Kevin
•
February 27, 2024
Unable to communicate effectively
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Southern Phone
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Southern Phone
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Southern Phone
We handle everything for you, get started for free.
How to contact
Southern Phone
Email
Available for Ajust members.
Complaint Policy
https://www.southernphone.com.au/financial-hardship-policy
Details missing. Help fill in the gaps.
Common issues related to
Southern Phone
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Businesses like
Southern Phone
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