I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debra
Verified
Westnet
partners with Ajust
Westnet Complaints
The best way to resolve complaints with Westnet
Westnet is a telecommunications provider in Australia that offers a wide range of services including broadband internet, home phone, and mobile phone plans.
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Have a complaint? Click below to resolve your issue with Westnet
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
No service
Unresolved
Sent
21/7/2024
No service
Debra
•
July 21, 2024
No internet for 7 days
Outcome Sought
Apology
Compensation
Other
Telco
Service cancellation delay
Closed
5/6/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Service cancellation delay
Andrew
•
May 3, 2024
Continued service usage, refund request
Outcome Sought
Apology
Compensation
Other
Telco
Can't make calls
Closed
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Betty
Can't make calls
Betty
•
February 28, 2024
Unable to communicate
Outcome Sought
Apology
Compensation
Other
Telco
Spam emails sent
Unresolved
Sent
18/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Spam emails sent
John
•
February 18, 2024
Causing worry and concern
Outcome Sought
Apology
Compensation
Other
Telco
Email server not responding
Closed
2/2/2024
Sent
9/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ull
Email server not responding
Ull
•
January 9, 2024
Unable to check emails
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Westnet
To Listen
Live Campaign
Do you manage complaints for
Westnet
?
No service
Unresolved
Sent
21/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debra
Debra
•
July 21, 2024
Customer is complaining about lack of internet service from westnet for 7 days, receiving inconsistent information and disconnections when contacting customer service.
It has now been 7 days I haven't had internet and each time I ring I get a different story or get disconnected.
Telco
Service cancellation delay
Closed
5/6/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
May 3, 2024
Customer seeking refund for service not cancelled on requested date, multiple calls made without resolution, threatening to escalate to australian communications ombudsman.
Almost a week ago I wrote a complaint - surely you have a record of it. On Monday a representative of your organisation rang me to tell me that my complaint had been received and you would cancel my service immediately - April 30.
Since then I have received another call from someone saying they were from Westnet asking if I wanted the service cancelled - I said it was cancelled on the 30th of April.
Why has it taken so many people so much time and still you can't get it right??? I started a new service on May 1st - you were supposed to stop on April 30. My refund should be for the period May 1 - 12.
As far as I am aware I have been using another service since you cancelled my service with Westnet/iiNet on April 30.
You have many conversations over many hours to know why the service was cancelled. As i said - my service was cancelled on April 30 as one of your staff said.
I will take this matter to the Australian Communications Ombudsman if I am further annoyed by these unnecessary matters. Call me if you need any further clarification - you have my details. A Oliver
Telco
Can't make calls
Closed
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Betty
Betty
•
February 28, 2024
Issues with phone calls, seeking compensation and apology from westnet.
I cant make incoming or outgoing calls on my iphone after hanging on to iinet for over 1 hr the call was disconnected
Telco
Spam emails sent
Unresolved
Sent
18/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
February 18, 2024
Customer received spam emails from contacts pretending to be them, seeking apology and resolution from westnet.
I have had hundreds of emails from my contacts and more wondering how I am.
This is the spam they all received.
How are you,
I’ve been really sick with a serious sore throat. I was hoping if you could do me a favour!
I’m unavailable for a phone call.
John Groom
80 Mortimore Street
Bentleigh3204
Sent from my iPhone.
Please let me know what you can do about this. I am very worried to think this rubbish can be sent everywhere.
Telco
Email server not responding
Closed
2/2/2024
Sent
9/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ull
Ull
•
January 9, 2024
Customer is experiencing issues with westnet/iinet's mail server and data usage. previous complaints have not been addressed.
I have again problems with Westnet and iinet. When checking emails I get a message”could not get mail the mail server ‘ mail.iinet.net.au’ is not responding etc. This has happened in the past.
Westnet again sends me messages that I have used 86% of my 50GB data with the offer for me to purchase more data. It is not possible that I have used up that much data unless there is some illegal activity which has happened in the past and Westnet refuses to investigate. Westnet has not contacted me despite my repeated complaints
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Service cancellation delay
Closed
5/6/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Service cancellation delay
Andrew
•
May 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Can't make calls
Closed
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Betty
Can't make calls
Betty
•
February 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Email server not responding
Closed
2/2/2024
Sent
9/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ull
Email server not responding
Ull
•
January 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Westnet
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Westnet
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Westnet
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Westnet
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Westnet
Post
Attn: Westnet Support, Level 1, 502 Hay St, Subiaco, WA 6008
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://help.westnet.com.au/complaint-handling-policy
Details missing. Help fill in the gaps.
Common issues related to
Westnet
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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