I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terri
Verified
Foxtel
partners with Ajust
Foxtel Complaints
The best way to resolve complaints with Foxtel
Foxtel is an Australian pay-TV and internet provider. They offer a wide variety of entertainment options, including live sport, movies, TV shows, documentaries, and kids' programming. According to their website, Foxtel aims to make its complaint process simple for their customers to understand.
Get heard by Foxtel
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Foxtel
Have a complaint? Click below to resolve your issue with Foxtel
Ajust is putting pressuring on
Foxtel
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Unable to claim prize
Unresolved
Sent
1/7/2024
Unable to claim prize
Terri
•
July 1, 2024
Disappointed, frustrated
Outcome Sought
Apology
Compensation
Other
Telco
App not working
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheryl
App not working
Cheryl
•
June 16, 2024
Unable to watch movie
Outcome Sought
Apology
Compensation
Other
Telco
Bill complaint
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
Bill complaint
Martin
•
June 14, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Excessive ads
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Excessive ads
Julie
•
June 13, 2024
Displeased with viewing experience
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized charge for boxing match
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Audrey
Unauthorized charge for boxing match
Audrey
•
June 5, 2024
Charged for a service not used
Outcome Sought
Apology
Compensation
Other
Telco
Service stopped working
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Artemis
Service stopped working
Artemis
•
May 23, 2024
Unable to access greek channel
Outcome Sought
Apology
Compensation
Other
Telco
Service cut off
Closed
22/6/2024
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Taleena
Service cut off
Taleena
•
May 10, 2024
Unable to use free to air channels
Outcome Sought
Apology
Compensation
Other
Telco
Service disruption
Closed
Sent
24/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Service disruption
John
•
April 24, 2024
Loss of services
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
12/7/2023
Sent
10/7/2023
I ave never used Foxtel for the many years Telstra supplied it initially free and a monthly fee then all this new ideas and cost so goodbye
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Other
Ian
•
July 10, 2023
Outcome Sought
Apology
Compensation
Other
Public humiliation and exclusion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Public humiliation and exclusion
Ashley
•
Emotionally devastating and financially exploitative
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Foxtel
To Listen
Live Campaign
Do you manage complaints for
Foxtel
?
Telco
Unable to claim prize
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terri
Terri
•
July 1, 2024
Customer won a free pizza from foxtel rewards but unable to claim due to no crust pizza shops nearby. seeking compensation for local pizza.
Telco
App not working
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheryl
Cheryl
•
June 16, 2024
Disney plus app not working, blank screen with error message, issue ongoing since 2022.
Telco
Bill complaint
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
Martin
•
June 14, 2024
Customer frustrated with dealing with the bank, requesting issue to be resolved promptly.
Telco
Excessive ads
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
June 13, 2024
Customer unhappy with excessive ads during uspga coverage on foxtel, seeking resolution
Telco
Unauthorized charge for boxing match
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Audrey
Audrey
•
June 5, 2024
Customer seeks refund for unauthorized charge on mother's account for boxing match she did not watch.
Telco
Service stopped working
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Artemis
Artemis
•
May 23, 2024
Elderly customer artemis chryssafenis experienced service cutoff due to payment issues. requesting $187.40 refund and apology from foxtel for unfair treatment.
Telco
Service cut off
Closed
22/6/2024
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Taleena
Taleena
•
May 10, 2024
Customer experiencing delays, errors, and lack of communication from foxtel. netflix subscription cut off, service wiped out, free to air channels not working.
Telco
Service disruption
Closed
Sent
24/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
April 24, 2024
Customer seeking apology and resolution from foxtel for lost services due to migration, frustrated with lack of communication and information.
Telco
Other
Closed
12/7/2023
Sent
10/7/2023
I ave never used Foxtel for the many years Telstra supplied it initially free and a monthly fee then all this new ideas and cost so goodbye
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
July 10, 2023
Equipment Return
Public humiliation and exclusion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Ashley
•
Customer experienced humiliation and financial loss at an event, seeking refunds, an apology, and future event access.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Service cut off
Closed
22/6/2024
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Taleena
Service cut off
Taleena
•
May 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Service disruption
Closed
Sent
24/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Service disruption
John
•
April 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Other
Closed
12/7/2023
Sent
10/7/2023
I ave never used Foxtel for the many years Telstra supplied it initially free and a monthly fee then all this new ideas and cost so goodbye
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Other
Ian
•
July 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Foxtel
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Foxtel
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Foxtel
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Foxtel
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Foxtel
Post
Customer Resolutions Team, PO Box 649 Collins Street, West VIC 8007
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://www.foxtel.com.au/about/legal-stuff/complaint-handling.html
Details missing. Help fill in the gaps.
Common issues related to
Foxtel
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Foxtel
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
