I ave never used Foxtel for the many years Telstra supplied it initially free and a monthly fee then all this new ideas and cost so goodbye
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Verified
Foxtel
partners with Ajust
Foxtel Complaints
The best way to resolve complaints with Foxtel
Foxtel is an Australian pay-TV and internet provider. They offer a wide variety of entertainment options, including live sport, movies, TV shows, documentaries, and kids' programming. According to their website, Foxtel aims to make its complaint process simple for their customers to understand.
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Have a complaint? Click below to resolve your issue with Foxtel
Have a complaint? Click below to resolve your issue with Foxtel
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Foxtel
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Other
Closed
12/7/2023
Sent
10/7/2023
Other
Ian
•
July 10, 2023
Outcome Sought
Apology
Compensation
Other
Unable to send messages
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin Barry
Unable to send messages
Kevin Barry
•
Frustrated and disconnected
Outcome Sought
Apology
Compensation
Other
Public humiliation and exclusion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Public humiliation and exclusion
Ashley
•
Emotionally devastating and financially exploitative
Outcome Sought
Apology
Compensation
Other
Persistent fault
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HENRY
Persistent fault
HENRY
•
Significant stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Monthly subscription cost increase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gay
Monthly subscription cost increase
Gay
•
Disappointment over pricing disparity
Outcome Sought
Apology
Compensation
Other
Missing Sky News episodes
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Missing Sky News episodes
Rodney
•
Disrupted ability to stay informed
Outcome Sought
Apology
Compensation
Other
Overcharge on account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Overcharge on account
David
•
Affected budget due to confusion
Outcome Sought
Apology
Compensation
Other
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Rude customer service
Kevin
•
Frustration and stress
Outcome Sought
Apology
Compensation
Other
Surname mismatch on account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Surname mismatch on account
Raymond
•
Unable to participate in contests
Outcome Sought
Apology
Compensation
Other
Recording errors
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Recording errors
Ray
•
Disrupts viewing experience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Foxtel
To Listen
Live Campaign
Do you manage complaints for
Foxtel
?
Telco
Other
Closed
12/7/2023
Sent
10/7/2023
I ave never used Foxtel for the many years Telstra supplied it initially free and a monthly fee then all this new ideas and cost so goodbye
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
July 10, 2023
Equipment Return
Unable to send messages
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin Barry
Kevin Barry
•
Customer frustrated with live chat service not working, requests investigation and guidance.
Public humiliation and exclusion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Ashley
•
Customer experienced humiliation and financial loss at an event, seeking refunds, an apology, and future event access.
Persistent fault
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HENRY
HENRY
•
Customer frustrated with unresolved Foxtel service fault; requests technician visit for resolution.
Monthly subscription cost increase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gay
Gay
•
Customer dissatisfied with subscription increase, seeks adjustment to match new customer rate.
Missing Sky News episodes
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Rodney
•
Customer complains about missing Sky News episodes on Foxtel Go since January 2025.
Overcharge on account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Customer complains about being overcharged and requests a credit and explanation.
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Kevin
•
Customer dissatisfied with rude service, seeks apology and assurance regarding payment.
Surname mismatch on account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
Customer unable to log in for contests due to surname mismatch on account.
Recording errors
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Ray
•
Customer frustrated with IQ 4 box recording issues; requests repair or replacement and guidance.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Other
Closed
12/7/2023
Sent
10/7/2023
I ave never used Foxtel for the many years Telstra supplied it initially free and a monthly fee then all this new ideas and cost so goodbye
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Other
Ian
•
July 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Foxtel
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Foxtel
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Foxtel
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Foxtel
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Foxtel
Post
Customer Resolutions Team, PO Box 649 Collins Street, West VIC 8007
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.foxtel.com.au/about/legal-stuff/complaint-handling.html
Details missing. Help fill in the gaps.
Common issues related to
Foxtel
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Foxtel
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
