NBN

Complaints

Nbn stating my address can't be connected as they are upgrading yet they give no dates or time frame and we are without internet and it's costing us through the teeth in data, we need it connected and we need it now

My nbn has been disconnected because my neighbour just moved in and give their address as my registered nbn address because the local council changed the street numbers couple of years ago but it hadn’t been updated with nbn I need my internet back as I have special need who is uncontrollable without it I’m taking to you as I can’t talk to nbn no other way to fix this my provider can’t fix this they say

Complaint Regarding Delayed NBN FTTP Upgrade in Halls Head WA 6210.

I have been waiting for 3 weeks for nbn to come and install my nbn, with appointments being cancelled, technicians coming to site with the wrong information and technicians coming to site with the wrong tools. My family and I have had to pay extra on our phone bills due to having to use our data to work from home. I understand that there may be staff shortages, however coming to a job with wrong information which results in a one week delay and then further delays due to being understaffed is not fair. I had an appointment booked between 1pm-5pm today, 8 July and was notified at 4:47pm that my appointment had been cancelled. I am very disappointed in the lack of communication but then to find out that my next appointment has been scheduled in another 4 days between the hours of 1pm-5pm is honestly ridiculous. How is it that I have had to wait 3-4 weeks for my nbn to be connected and then once my appointment gets cancelled due to nbns issues, I then have to go to the back of the line? I really need to get this sorted as soon as possible as I have 3 people that need to work from home, to which this is impacting their ability to fulfil job tasks due to poor connection.

On: 13/05/2023 I noticed that NBN internet slow down. I did the troubleshooting and was the same. On :01/07/2024 I found the NBN internet cable under my roof house damaged.

We have received calls claiming to be from the NBN and believe they are scam calls

I moved into a house and was told I had to be upgraded to the FTTP - I waited for the installation and the NBN tech said there were issues with something in the pit, other guys came out 2 weeks later and they dug up the front yard and advised this will fix it. They did not come inside (my 22yr old daughter was home) and when I got home there was a red light still on the box. I called my provider who advised there was no update to them on Friday 28th June. I called again today (1st July) and they said another tech has to come out and there are no appointments till Monday 8th July. This is another week I am living without internet and I work from home! I don’t understand why I have already had 4 different techs and it’s still not fixed! I asked if I can have the copper line connected until this is sorted to be told no that I have to have this upgrade! In this day and time of the internet being a major part of people’s lives this is ridiculous! I need the internet for my income. So I have to wait another week and no doubt I will be told I have to get another tech it’s unbelievable and having to wait this long is pathetic! It’s been a month since I moved in

Well our nbn has been down since yesterday you sent me an email that it's back on today well it's not. I'd like to know how l will get compensated for this as l need nbn for my work

Vodafone tech support have been helpful however after 2 technicians Vodafone will contact NBN directly as well. My speeds are not constant at all.

I recently requested NBN upgrade my internet from FTTN to FTTP everything is ready now. But NBN won’t activation my NTD box, for about two weeks already. My provider(Aussie Broadband )send many tickets to NBN, but nothing happened. Now my NTD box power light is green Optical light is green Uni-D1 light is orange .NBN have all my info and photos I just need a remote activation. Please