I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Olivia
NBN Complaints
The fastest way to resolve your NBN complaint
NBN (or NBN Co) is a government enterprise that's responsible for managing the broadband infrastructure in Australia. NBN Co doesn't provide services directly to consumers. For complaints about internet services, NBN Co generally tells consumers to speak to their providers. However consumers can still make complaints to NBN Co about other issues, like property damage or the conduct of NBN contractors.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Network / Connection
Closed
22/8/2023
Sent
17/8/2023
Network / Connection
Olivia
•
August 17, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
5/8/2023
Sent
3/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Other
Ryan
•
August 3, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Customer Service
Closed
24/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaye
Customer Service
Kaye
•
August 2, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
2/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terry
Other
Terry
•
July 31, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
13/7/2023
Sent
30/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Other
Andrew
•
June 30, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Connection / Supply
Closed
22/6/2023
Sent
13/6/2023
NBN is the epitome of ineptitude. There is zero accountability, they are uncontactable, hiding behind my service provider who is powerless to actually fix the problem.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Niels
Connection / Supply
Niels
•
June 13, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Slow / Low Quality
Closed
5/6/2023
Sent
2/6/2023
A nightmare to deal with 2 weeks of constant calls with a promise of sending out a NBN technician to check the street and the equipment attached to my house and inside
My house if need be. The technician did not attend my house or provide any information. They turned my internet off for 35 minutes and now it is slower than it was before not even half of the promised speed. I think it is time for the Omnudsman
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicki
Slow / Low Quality
Nicki
•
June 2, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
26/4/2023
Sent
28/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Other
John
•
March 28, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
16/3/2023
Sent
9/3/2023
The installer that fitted the Fibre Cable from the Curb to the house was very professional and good mannered. The installer that fitted the Fibre Cable to the premise was good mannered but the cable installation under the house was very poorly done. The contact that I had with the NBN case manager was that he didn't seem that interested in problem that I had.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Norman
Other
Norman
•
March 9, 2023
Outcome Sought
Apology
Compensation
Other
Telco
No Service / Outage
Closed
29/11/2022
Sent
16/11/2022
Resolved. Negotiated a compensation payment of $500 to cover our costs. Thanks for your help. I found Ajust to be a very easy way to make a complaint - much easier than the usual company direct channels. I highly recommend this service.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
No Service / Outage
Helen
•
November 16, 2022
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
NBN
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
NBN
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
NBN
We handle everything for you, results guaranteed.
How to contact
NBN
Email
Available for Ajust members.
Common problems with
NBN
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
NBN
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
