Verified
Exetel
partners with Ajust

Exetel
Complaints

The best way to resolve complaints with
Exetel

Exetel was established 15 years ago in Australia. Exetel was part of an ACMA audit of telco complaince with compliants-handling rules. 7% of the overall complaints were shared by Exetel and four other providers.

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Exetel

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Have a complaint? Click below to resolve your issue with
Exetel

Have a complaint? Click below to resolve your issue with
Exetel

Ajust is putting pressuring on
Exetel
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Telco

Not on best deal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Thomas
Not on best deal

Thomas

April 23, 2024

Uncertain about pricing

Outcome Sought

Apology

Compensation

Other

Telco

Television signal and slow internet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Richard
Television signal and slow internet

Richard

March 5, 2024

Zero signal on all channels, slow internet connection

Outcome Sought

Apology

Compensation

Other

Telco

Poor performance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sahil
Poor performance

Sahil

January 21, 2024

Unable to watch without interruption

Outcome Sought

Apology

Compensation

Other

Telco

Slower than advertised

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tim
Slower than advertised

Tim

November 14, 2023

Outcome Sought

Apology

Compensation

Other

Telco

connection date delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alanna
connection date delay

Alanna

September 25, 2023

It makes doing my job ten times harder, as I have no internet

Outcome Sought

Apology

Compensation

Other

Telco

internet outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madeline
internet outage

Madeline

September 20, 2023

unable to work or study

Outcome Sought

Apology

Compensation

Other

Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rafi
Fees / Payments

Rafi

November 29, 2022

Outcome Sought

Apology

Compensation

Other

Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sanjeev
Not working

Sanjeev

Inconvenience in the morning

Outcome Sought

Apology

Compensation

Other

Telco

Charging for inactive service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carolyn
Charging for inactive service

Carolyn

Financial loss

Outcome Sought

Apology

Compensation

Other

Damaged lead in conduit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Damaged lead in conduit

John

Tenants cannot access internet

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Exetel

To Listen

Live Campaign
Do you manage complaints for
Exetel
?
Telco

Not on best deal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Thomas

Thomas

April 23, 2024

Customer seeks review of current plan for lower price option due to rising costs and usage needs.
Telco

Television signal and slow internet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Richard

Richard

March 5, 2024

Customer experiencing zero television signal and slow internet connection with exetel's fttp service, seeking $100/month compensation for poor service.
Telco

Poor performance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sahil

Sahil

January 21, 2024

Complaint about bad internet, requesting refund and problem resolution.
Telco

Slower than advertised

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tim

Tim

November 14, 2023

Internet consistently slower than advertised
Telco

connection date delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alanna

Alanna

September 25, 2023

Complaint about connection date delay with Exetel.
Telco

internet outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madeline

Madeline

September 20, 2023

Complaint about internet outage with Exetel
Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rafi

Rafi

November 29, 2022

Telco

Not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sanjeev

Sanjeev

Customer complaint about internet not working in the morning.
Telco

Charging for inactive service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Carolyn

Carolyn

Customer seeking full refund from exetel for service never activated, unable to reach manager despite multiple attempts, ignored via email.

Damaged lead in conduit

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

Customer complains about damaged conduit causing NBN connection delays, impacting tenants' work from home, and requests a solution without property damage.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Telco

Television signal and slow internet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Richard
Television signal and slow internet

Richard

March 5, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Slower than advertised

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tim
Slower than advertised

Tim

November 14, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

connection date delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alanna
connection date delay

Alanna

September 25, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

internet outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Madeline
internet outage

Madeline

September 20, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rafi
Fees / Payments

Rafi

November 29, 2022

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Exetel

The best way to resolve an issue with 

Exetel

Quick Solutions
Prepared by
Exetel
WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

Exetel

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Exetel
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Exetel
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Exetel
Phone
02 8030 1000
Details missing. Help fill in the gaps.
Post
N/A
Details missing. Help fill in the gaps.
Online
https://www.exetel.com.au/contact-us
Details missing. Help fill in the gaps.
In person
N/A
Details missing. Help fill in the gaps.
Complaint Policy
https://www.exetel.com.au/contact-us
Details missing. Help fill in the gaps.

Common issues related to

Exetel

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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