Exetel

Complaints

I'm concerned I'm not on the best available deal for my nbn internet service. I've been an Exetel customer for around 5 years. With the rising cost of living, I want to make sure I'm on the best available plan for my needs. I'm currently paying $69.99 / month for the NBN Extra Value Internet 50/20 and I'm using around 250GB of data / month or less. I would like Exetel to review my account and let me know if there's a lower price plan available that fits my needs.

I have zero television signal on all channels. I reset the Exetel hub in my garage and disconnected and reconnected all cables to the hub, and still no television signals. My internet data connection is also very slow.Exetel is providing its service via the Opticomm fibre network with a FTTP connection. I am paying Exetel $100/month for a really poor service, and I don't want to hear excuses where they try to shift blame to Opticomm. At that price they should be fighting for their customers with Opticomm to resolve these connectivity issues.

My internet has been shit for few weeks now … we can’t watch anything without interruption it’s always buffering and our speed is meant to be 100mbps

Internet consistently slower than advertised.

No information about connection date. It keeps getting pushed back or I keep getting ‘to be advised’ for the connection date

On the 8th of September, a storm knocked out my internet. I brought it to Exetel’s attention as they are my ‘internet’ provider. After some tinkering around, they were unable to help and they escalated the issue with the service provider of the area; Opticomm. This was raised higher on the 13th of September. Since then, no one has even contacted me. They told me someone would contact me and organise a time and day for a technician to come out to my home. Nothing and no one yet. I’m beyond frustrated because I’ve raised the complaint with Exetel and they’ve again raised it with Opticomm with again, no success. I’ve raised a complaint as well with Opticomm. I can’t do my work from home, I can’t study! Everything’s behind. I don’t think they realise my actual service in my area is shocking so the internet speed on my mobile is useless. I’m stuck and I need help please.

Internet has not working in the morning

They have been charging me for a service that was never activated since 7th December 2023. I have contacted them numerous times and a manager has never called me back. I have contacted via email also and been ignored. I am entitled to a full refund.