I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Exetel Complaints
The best way to resolve complaints with Exetel
Exetel was established 15 years ago in Australia. Exetel was part of an ACMA audit of telco complaince with compliants-handling rules. 7% of the overall complaints were shared by Exetel and four other providers.
Have a complaint? Click below to resolve your issue with Exetel
Your win is just 2 minutes away!
Resolve Now
Powered by Ajust
80% success
½ the effort
30x faster
2x better results
COMPLAINTS SENT THROUGH AJUST
Telco
Not on best deal
Unresolved
Sent
23/4/2024
Not on best deal
Thomas
•
April 23, 2024
Uncertain about pricing
Outcome Sought
Apology
Compensation
Other
Telco
Television signal and slow internet
Closed
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Television signal and slow internet
Richard
•
March 5, 2024
Zero signal on all channels, slow internet connection
Outcome Sought
Apology
Compensation
Other
Telco
Poor performance
Unresolved
Sent
21/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sahil
Poor performance
Sahil
•
January 21, 2024
Unable to watch without interruption
Outcome Sought
Apology
Compensation
Other
Telco
Slower than advertised
Closed
16/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tim
Slower than advertised
Tim
•
November 14, 2023
Outcome Sought
Apology
Compensation
Other
Telco
connection date delay
Closed
28/9/2023
Sent
25/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alanna
connection date delay
Alanna
•
September 25, 2023
It makes doing my job ten times harder, as I have no internet
Outcome Sought
Apology
Compensation
Other
Telco
internet outage
Closed
26/9/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Madeline
internet outage
Madeline
•
September 20, 2023
unable to work or study
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
9/12/2022
Sent
29/11/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafi
Fees / Payments
Rafi
•
November 29, 2022
Outcome Sought
Apology
Compensation
Other
Additional charge concern
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Francesco
Additional charge concern
Francesco
•
Concern over monthly expenses
Outcome Sought
Apology
Compensation
Other
Internet connection drops
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Internet connection drops
Jason
•
Frequent disconnections
Outcome Sought
Apology
Compensation
Other
Damaged lead in conduit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Damaged lead in conduit
John
•
Tenants cannot access internet
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Exetel
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Exetel
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Exetel
We handle everything for you, get started for free.
How to contact
Exetel
Email
Available for Ajust members.
Common issues related to
Exetel
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Exetel
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
