I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mihil
Verified
More Telecom
partners with Ajust
More Telecom Complaints
The best way to resolve complaints with More Telecom
More Telecom is an Australian-based service provider, that is partly owned by Commonwealth bank. In their Complaints Policy, More Telecom outlines that once a complaint is acknowledged by them, the consumer receives a complaint number and instructions on monitoring the complaint with it.
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Have a complaint? Click below to resolve your issue with More Telecom
Have a complaint? Click below to resolve your issue with More Telecom
Ajust is putting pressuring on
More Telecom
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Speed affecting app functionality
Unresolved
Sent
3/7/2024
Speed affecting app functionality
Mihil
•
July 3, 2024
Half of apps not working
Outcome Sought
Apology
Compensation
Other
Telco
Internet connectivity
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jay
Internet connectivity
Jay
•
July 2, 2024
No internet for over two weeks, wasted money and time
Outcome Sought
Apology
Compensation
Other
Telco
Payment not processed
Closed
7/7/2024
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hammad
Payment not processed
Hammad
•
June 22, 2024
Service cancellation threat
Outcome Sought
Apology
Compensation
Other
Telco
Unpaid bill due to telstra outages
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Unpaid bill due to telstra outages
Linda
•
May 24, 2024
Financial hardship
Outcome Sought
Apology
Compensation
Other
Telco
Not working
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Not working
Michelle
•
May 13, 2024
Cannot watch tv or work
Outcome Sought
Apology
Compensation
Other
Telco
Billing and service issues
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmine
Billing and service issues
Jasmine
•
May 8, 2024
Stopped all services without notification
Outcome Sought
Apology
Compensation
Other
Telco
Cancellation denied re-activation
Closed
24/5/2024
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Cancellation denied re-activation
Lisa
•
May 4, 2024
Unable to access 2fa and financial accounts
Outcome Sought
Apology
Compensation
Other
Telco
Network outage
Closed
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monema
Network outage
Monema
•
March 19, 2024
Work from home disrupted
Outcome Sought
Apology
Compensation
Other
Telco
Disruption
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gunnar
Disruption
Gunnar
•
February 15, 2024
80 hrs disruption
Outcome Sought
Apology
Compensation
Other
Telco
Installation delay
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ajay
Installation delay
Ajay
•
January 25, 2024
Challenging to work from home
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
More Telecom
To Listen
Live Campaign
Do you manage complaints for
More Telecom
?
Telco
Speed affecting app functionality
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mihil
Mihil
•
July 3, 2024
Apps not working due to slow speed, requesting quick resolution and apology.
Telco
Internet connectivity
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jay
Jay
•
July 2, 2024
Customer experienced internet outage, received poor support and communication from more telecom, wasted time and money, seeking apology and compensation.
Telco
Payment not processed
Closed
7/7/2024
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hammad
Hammad
•
June 22, 2024
Customer paid bill but still getting payment failed message. multiple calls to customer service with delayed response. threat of service cancellation.
Telco
Unpaid bill due to telstra outages
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Linda
•
May 24, 2024
Customer seeks to wipe outstanding bill due to telstra outages, citing financial hardship and personal challenges including robbery and identity theft.
Telco
Not working
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
May 13, 2024
Customer unable to watch tv or work due to unresolved issue, requesting fix.
Telco
Billing and service issues
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmine
Jasmine
•
May 8, 2024
Customer seeks apology, resolution of billing/service issues, reinstatement of services, and prompt communication regarding dv and financial hardships concerns.
Telco
Cancellation denied re-activation
Closed
24/5/2024
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
May 4, 2024
Customer unable to reclaim deactivated mobile number for 2 days, affecting 2fa and financial accounts. requesting re-activation due to long-term use.
Telco
Network outage
Closed
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monema
Monema
•
March 19, 2024
Customer experiencing prolonged nbn outage, lack of communication and effort from nbn, impacting work from home. seeking immediate resolution.
Telco
Disruption
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gunnar
Gunnar
•
February 15, 2024
Customer experienced a disruption in internet service for 80 hours and was not provided with proper communication or support.
Telco
Installation delay
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ajay
Ajay
•
January 25, 2024
Customer requested nbn transfer, but no technician arrived on scheduled dates. more telecom put order on hold due to another service provider's request.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Payment not processed
Closed
7/7/2024
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hammad
Payment not processed
Hammad
•
June 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Cancellation denied re-activation
Closed
24/5/2024
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Cancellation denied re-activation
Lisa
•
May 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Network outage
Closed
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monema
Network outage
Monema
•
March 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Disconnected without authorisation
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Louise
Disconnected without authorisation
Louise
•
January 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Cancel mobile plan
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tayane
Cancel mobile plan
Tayane
•
January 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Refund not received
Closed
30/10/2023
Sent
23/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sifat
Refund not received
Sifat
•
October 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Delayed activation
Closed
23/10/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mandeep
Delayed activation
Mandeep
•
October 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
4/12/2022
Sent
28/11/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sunish
No Service / Outage
Sunish
•
November 28, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
25/11/2022
Sent
23/11/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
No Service / Outage
Melissa
•
November 23, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Customer Service
Closed
23/11/2022
Sent
24/10/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Customer Service
Keith
•
October 24, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
More Telecom
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
More Telecom
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
More Telecom
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
More Telecom
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
More Telecom
Common issues related to
More Telecom
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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More Telecom
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
